T A L K S W I T C H C O N F I G U R A T I O N
176
1. Select the
To Remote Extension
tab.
2. Select the option if the remote extension is busy:
•
Ring back extension that transferred the call
— If the remote extension is busy, transfer
the call back to the source extension.
•
Perform Busy at extension action
— If the remote extension is busy, perform the remote
extension’s Busy call cascade.
3. Select the option if the remote extension is unanswered:
•
Ring back extension that transferred the call
— If the remote extension is unanswered,
transfer the call back to the source extension.
•
Perform No Answer at extension action
— If the remote extension is unanswered, perform
the remote extension’s No Answer call cascade.
4. Select the
Clear telephone line after call transferred
check box to clear the telephone line
after the call is transferred to a remote extension. The telephone line must have the Transfer
and Clear service available and selected on the
Telephone Lines
page. See
Phone line
services
on page 129.
5. Select how the TalkSwitch system transfers calls from a remote extension to a local
extension, ring group or VoIP number within a TalkSwitch VoIP network. Choices are:
•
Allow screening of calls
— When the user at a remote extension transfers a call, allows
them to determine whether the other user wants it.
•
Perform a blind transfer
— When the user at a remote extension transfers a call, the
system immediately connects the caller to the other user and releases the telephone line
connected to the remote extension.
Transferring a call from a remote extension requires telephone lines without the 3-Way
Calling/Conference service or the Transfer and Clear service.
When a call is transferred from one remote extension to another remote extension, it is always
a blind transfer to avoid tying up a third line.
