T R O U B L E S H O O T I N G A N D S U P P O R T
245
Local extensions
I am unable to access TalkSwitch lines with a local extension
1. Check your direct line access setting in the
Additional Settings
window of the
Local
Extensions/Fax
page. If a local extension has not been given direct line access
to your
telephone lines, you must dial
9
or
81
–
88
to access a line.
2. Check if
Activate automatic route selection
is enabled in the
Auto Route Selection
page. ARS
can re-direct or block calls.
My PC (internal or external) modem cannot dial out
1. If direct line access to telephone lines is not enabled on the extension where your modem is
connected, you will have to include a line hunt group prefix (
9
or
81
–
88
) before dialing the
modem number.
One of the local extensions (telephones) does not ring
1. Some telephones require more voltage in order to ring. These phones are usually the older
‘Bell’ phones with mechanical ringers. These phones should not be used as
TalkSwitch extensions.
2. Make sure the telephone cord you are using between the phone and TalkSwitch is
working properly.
3. Ensure the ringer is turned on.
Extension(s) ring, but there is no caller
This can occur when a caller hangs up after the auto attendant has begun to play. In some
areas, the telephone company’s disconnect/clear signal is weak. The auto attendant may not be
able to pick up the disconnect signal as soon as a caller hangs up. The auto attendant will not
receive a response after playing its message and the call will fall through to your settings in the
Action Performed After Auto Attendant Playback
area in the
Auto Attendants
page.
When I try to access voicemail, I hear a busy tone
1. Check your direct line access settings in the
Additional Settings
window of the
Local
Extensions/Fax
page in the TalkSwitch management software. If a local extension has been
given direct line access to your telephone lines, you must first press
Flash
on an analog
extension, or
**
on an IP extension, before dialing the mailbox. The same applies for dialing
other extensions to initiate intercom calls.
Multiple TalkSwitch units
I can’t reach an extension across the LAN
1. Make sure the other unit is connected to the LAN and powered on.
2. Pick up a local extension belonging to the other unit. If you hear a dial tone, check your
LAN connections. On the rear panel, the top LED of the three LEDs next to the LAN port
should be on. If there is no dial tone, make sure the unit is powered on.
The configuration does not show the other TalkSwitch unit(s)
1. Check your LAN connections. Are you able to communicate with another extension on the
other unit?
