U S I N G T A L K S W I T C H
193
Unscreened transfer
1. Press
Flash
to put the caller on hold.
2. Dial
9
or
81
–
88
to choose a hunt group.
3. Dial the outside phone number.
4. Press
Flash 4
to complete the transfer. Do not hang up to complete the transfer, because
this disconnects the call.
Screened transfer
Instead of completing the transfer once you have dialed the outside number, wait until the call
is answered and ask the recipient if he or she wishes to take the call. If the recipient accepts the
call, press
Flash 4
to complete the transfer. If not, press
Flash 5
to return to the caller.
Parking and retrieving calls
Call park is a feature for placing a call on hold and then retrieving it from another local
extension. TalkSwitch has 10 park orbits (500–509).
Parking a call
1. Press
Flash
to put the caller on hold.
2. Press
*510
. TalkSwitch selects the first available park orbit (500–509). If you use a TS-80,
TS-200, TS-400 or TS-600 phone, press the
Park
button or softkey. You hear a confirmation
indicating the caller has been parked successfully and into which park orbit.
3. Provide the park orbit to the person with the parked call (e.g.
“Mary, there is a call parked
for you in 500”
).
While a call is parked, your phone will ring once each time the reminder timer expires. See
Call
Reminders on page 178
.
Retrieving a parked call
1. If direct line access
is enabled at your extension, press
Flash
to get an internal dial tone.
2. Press
**
and the appropriate park orbit. If you use TS-80, TS-200, TS-400 or TS-600 phone,
press the
Un-park
button or softkey and enter the park orbit.
Queuing and retrieving callers
Call queue is a useful feature for placing multiple callers on hold at your extension while you are
on an existing call. For details on configuring call queue, please refer to
How call cascades work
on page 66.
Queuing callers at a local extension
If an extension is busy and the
Busy
call cascade is set to
queue at extension
, incoming callers
hear one of the prompts below, followed by music (if enabled) while they are on hold:
•
If the call came from the auto attendant and the extension has a voice mailbox:
“The
extension you have reached is currently busy. If you wish to continue holding, please remain
on the line. To leave a voicemail message, press 1, and to return to the main menu,
press star.”
