T A L K S W I T C H C O N F I G U R A T I O N
182
2. Set the
Single digit fall through time
to how long the auto attendant will wait after the caller
dials a single digit. Once the wait time elapses, the auto attendant processes the entry.
Choices range from
immediately
to
4 seconds
.
Selecting
immediately
limits each entry to a single number. The other selections allow callers
to enter extension and ring group numbers.
If the caller dials three digits, the auto attendant immediately processes the entry.
3. Select the
Minimum required time to detect a DTMF digit
. This is how long the caller must
press the number key on their phone for the TalkSwitch unit to detect a valid digit. Choices
range from
40 ms.
to
100 ms.
Adjust this if callers are misdirected after selecting options using the auto attendant. Use a
shorter time if the TalkSwitch unit appears to have trouble hearing the digits. Use a longer
time if the auto attendant is misdirecting callers.
4. Select the
Minimum required time between DTMF digits.
This is how long the caller must wait
after releasing the number key on their phone for the TalkSwitch unit to detect the next
digit. Choices range from
30 ms.
to
80 ms.
Use a longer time if the auto attendant is misdirecting callers due to echoed digits from cell
phones. For example, calls are misdirected to extension 111. This can happen if the caller
dials a different extension number (e.g. 113), but the telephone network echoes the 1, so
the TalkSwitch unit hears 1113. It captures the first three digits, ignores the 3, and
misdirects the call to extension 111.
Extensions > Regular Analog Extensions
The
Extensions > Regular Analog Extensions
command allows you to set analog extension
timers and the volume level.
1. Choose
Troubleshooting > Extensions > Regular Analog Extensions
. The
Regular Analog
Extensions
window appears.
2. Set the
Minimum length
of the Flash to the shortest duration considered to be an intentional
Flash from a local extension. Choices range from
300 ms
to
650 ms
.
