T A L K S W I T C H C O N F I G U R A T I O N
29
SCHEDULING
A mode is a period of time when the TalkSwitch system uses a particular call handling setup for
incoming calls. Mode 1 is typically office hours, and Mode 2 is typically evening and weekend
hours. Holiday Mode is when your office is closed for a statutory holiday or shutdown.
The TalkSwitch system can use a different call handling setup for each mode, and can
automatically change mode with the time of day, day of week and on holidays. This way it can
handle calls in different ways according to a schedule.
The
Scheduling
page allows you to set up Mode 1, Mode 2 and Holiday Mode. You can also adjust
the time and date, and can switch modes manually.
1. Select the
Scheduling
page.
Modes
The
Modes
area allows you to enable, name and switch modes, and displays the current mode.
1. Enter the
Mode 1 label
and the
Mode 2 label
. Note that Mode 1 and Mode 2 are always
available, so you cannot disable the
Enable Mode 1
and
Enable Mode 2
check boxes.
2. Set up Holiday Mode to handle incoming calls differently during a holiday:
a) Select the
Enable holiday mode
check box to enable Holiday Mode. The window enables
the
Settings
button.
Ensure the TalkSwitch management software is closed during automatic mode switching, or if
an administrator is manually switching modes using a phone. In these cases the mode cannot
switch while the TalkSwitch management software is open.
Note that the mode can switch while the TalkSwitch management software is open, if the user
is manually switching modes using the software, as described later.
