T A L K S W I T C H C O N F I G U R A T I O N
160
Activate auto call back
The
Activate Auto Call Back
area allows you to set up an auto call back account, with the name,
call back number, and the telephone line or VoIP number that will trigger auto call back.
1. Select an available auto call back account.
2. Select the
Activate Auto Call Back
check box
.
3. Enter the name of the auto call back account in the
Label
box.
4. Enter the call back number in the
Number to call back
box. This is the telephone number at
the traveller’s destination. Do not enter a hunt group number. Note that the travelling user
can change the call back number. The new call back number will replace that entered into
the
Auto Call Back
page.
5. To have the TalkSwitch unit dial a number before the call back number, select the
Use call
back prefix
check box, and then enter the prefix. The prefix can include numbers 0–9,
*
,
#
,
and “,” (comma for 2-second pause). For example, you can enter a calling card number, a
pause, a PIN number, and another pause.
6. Select the telephone line or VoIP number in the
Number to trigger call back
list. Each auto
call back account can be associated with one telephone line or VoIP number. Calling this
telephone line or VoIP number and then hanging up will trigger the call back.
7. After the TalkSwitch unit dials an auto call back number or the prompted call back number,
it will wait for a configurable number of rings for someone to answer. By default, it will wait
six rings before hanging up. You can change the number of rings. See
Call Back
on page 181.
a) Choose
Options > Call Back
. The
Call Back Options
window appears.
b) Select the number of rings the TalkSwitch unit should wait before hanging up.
Account options
The
Account Options
area allows you to set up the announced message, password and
dialing prefix.
1. To have the TalkSwitch unit play a recorded message when the call back is answered, select
the
Use announced message
check box. This is required if a receptionist will answer the
phone after the TalkSwitch unit dials the call back number. For example, the announced
message can tell the hotel front desk:
“Please transfer this call to Bob in room 307”
. You can
record the announced message using a local extension connected to the TalkSwitch unit, or
remotely by calling a telephone line connected to the TalkSwitch unit. See
Recording an
announced message
on page 161.
2. To prevent unauthorized use of the TalkSwitch system, select the
Use password
check box,
and then enter a numeric password. The user will be required to enter this password before
configuring call back, and after answering call back.
