T A L K S W I T C H C O N F I G U R A T I O N
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2. If you set
Line type
to
Phone lines
:
a) Click
Add/Remove Lines
. The
Add/Remove Telephone Lines
window appears.
b) Select the telephone lines for the hunt group, and then click
OK
.
c) Change the order of the lines by selecting a line, and then clicking
Move Up
and
Move Down
.
If you set
Line type
to
TalkSwitch VoIP
or
SPn VoIP Service
, VoIP lines are
selected automatically.
Hunting order for outgoing calls
The
Hunting order for outgoing calls
area allows you to specify how the system will hunt for an
available line within the hunt group.
1. Set the
Hunt lines in the following order
list. Choices are:
•
Order specified above
— The system will start with the first line in the hunt group.
•
Search lines on same unit first
— The system will hunt for lines on the TalkSwitch unit
that the extension is connected to, before hunting on the other units. This minimizes
network traffic between TalkSwitch units.
•
Uniform distribution (Circular)
— The system will start with the line after the last
hunted line in the hunt group. This way telephone lines are used more evenly for
outbound calls.
For example, the hunt group has lines 1, 2, 3 and 4. The last call with the hunt group
used line 2. The system will first check line 3 for availability.
The circular hunt mode can reduce costs if the line toll increases after utilization
exceeds a threshold. For example, assume each line costs 5¢ per minute for the first 100
minutes, and then costs 10¢ per minute. The circular hunt mode makes it more likely
users will finish the first 100 minutes on each line before the thresholds are exceeded
and higher charges are incurred.
