T A L K S W I T C H C O N F I G U R A T I O N
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External
— The phone is an external IP extension located outside the office, and is
connected to the TalkSwitch unit over the internet. A VoIP-enabled TalkSwitch unit
is required.
2. If you are setting up an external IP extension, select the
Time Zone
of the IP phone.
3. Enter the
Phone MAC Address
. This is a 12-digit alphanumeric string located in the barcode.
The MAC address allows the TalkSwitch unit to connect to the IP phone and automatically
configure it.
4. See
Setting up a call cascade on page 68
and
Voicemail tab on page 76
for instructions on
configuring call handling and voicemail.
5. Choose
File > Save
. The system will create a configuration file that the phone will download
when the phone is restarted.
Configuring the system for external IP extensions
If you are setting up an external IP extension:
1. Ensure your TalkSwitch system is connected to a network. See
Connecting to a network on
page 218
.
2. Ensure that you have set up a public IP address for the TalkSwitch system. See
Public IP
address
on page 35.
3. Ensure the router is configured at the TalkSwitch location. There should be no need to make
any adjustments to the firewall at the remote location. See
Router port forwarding
on page
36.
4. All VoIP lines are shared by default. You can also reserve VoIP lines for external IP
extensions. See
Reserving VoIP lines
on page 53.
5. External IP extensions will use the preferred codec selected for the TalkSwitch profile. The
default preferred codec is G.729. You can select a different preferred codec for the
TalkSwitch profile. See
Setting codec options
on page 56.
Connecting the Polycom phone to the network
1. Connect a network cable between your router and the port marked LAN on the back of the
phone. The PC port on the phone can be used to connect the PC if only one LAN port
is available.
2. Connect the power adapter to the phone.
Warning:
Using an external IP extension to call an emergency service number will not send
the correct address to the emergency operator. We strongly recommend that you apply a
warning label to any external IP extension stating:
If an emergency call is made from this phone, you must provide your address to the
emergency operator.
