T A L K S W I T C H C O N F I G U R A T I O N
186
1. Choose
Troubleshooting > Telephone Lines > Detection and Timers
. The
Telephone
Lines - Detection and Timers
window appears.
2. Select the
Minimum required time to detect a DTMF digit
. This is how long the caller must
press the number key on their phone for the TalkSwitch unit to detect a valid digit. Choices
range from
40 ms.
to
100 ms
.
Adjust this if callers are misdirected after selecting options using the auto attendant. Use a
shorter time if the TalkSwitch unit appears to have trouble hearing the digits. Use a longer
time if the auto attendant is misdirecting callers.
3. Select the
Minimum required time between DTMF digits
. This is how long the caller must wait
after releasing the number key on their phone for the TalkSwitch unit to detect the next
digit. Choices range from
30 ms.
to
80 ms
.
Use a longer time if the auto attendant is misdirecting callers due to echoed digits from cell
phones. For example, calls are misdirected to extension 111. This can happen if the caller
dials a different extension number (e.g. 113), but the telephone network echoes the 1, so
the TalkSwitch unit hears 1113. It captures the first three digits, ignores the 3, and
misdirects the call to extension 111.
4. Select the
Line disconnect time
. This is how long the CPC signal must last for the TalkSwitch
system to hang up the telephone line. The telephone company sends the CPC or Disconnect
Clear signal when the caller hangs up. Choices range from
100 ms.
to
600 ms
.
Use a longer time if calls are accidentally disconnected during a conversation. This can occur
if there is a problem with the telephone line. If the line has power fluctuations, or the line
card at the central office is defective, spurious CPC signals can occur that cause the
TalkSwitch unit to hang up.
5. Set the
Transmitted flash length
to the duration of the Flash sent by the TalkSwitch system
to the telephone company in order to control telephone company services. Choices range
from
250 ms.
to
1000 ms
.
