Voicemail Features
1
Review Messages
1
Voicemail
3
Faxes
9
Future Delivery Messages
during playback of message
1
Repeat
11
Play Previous Message
2
Save (or mark as new)
3
Erase
4
Reply
5
Send a Copy
6
Increase Volume
66
Hear Message Details
7
Slow Playback
77
Rewind 5 Seconds
8
Pause
9
Speed Up Playback
99
Fast Forward 5 Seconds
0
Help
*
Exit
#
Skip to Next Message
2
Send a Message
Enter phone number or extension
number, then #
1
Review Message
2
Mark as Urgent
3
Mark as Private
4
Re-Record Message
5
Report on Send
6
Report on Read
7
Add Recipient
9
Schedule for Future Delivery
#
Send as is
3
Work with Greetings
1
Personal Greeting
2
Extended Absence Greeting
3
System-Generated Greetings &
Name Recording
4
Group Mailbox Greetings
5
Busy Greeting
6
Out-of-office Hours Greeting
7
Shared Greetings
9
Fwd All Calls to VM Greeting
*
Exit Menu
4
Mailbox Settings
1
Group Lists
2
Handsfree & Time Saver
3
Security Options
4
Group Mailbox Settings
5
Notification Settings
6
Additional Settings
7
Advanced Call Features
9
Live Message Screening
*
Exit Menu
5
Reminders
1
Reminders Settings
2
Add New Reminder
3
Recurring Reminders Settings
4
One-Off Reminders Settings
6
Review Erased Messages
1
Voicemail
3
Faxes
during playback of message
1
Repeat
11
Play Previous Message
2
Restore
3
Permanently Erase
4
Reply
5
Send a Copy
6
Increase Volume
66
Hear Message Details
7
Slow Playback
77
Rewind 5 Seconds
8
Pause
9
Speed Up Playback
99
Fast Forward 5 Sec
0
Help
*
Exit
#
Skip to Next Message
7
Switch Account
0
Help
#
Next Hint
*
Return to Main Menu
1
Replay from Start of Menu
*
Exit
Common Buttons
0
Helpful Hints
8
Pause / Resume
Telephone Feature Access Codes
Feature
Code
Voicemail
*98
Transfer Caller to
Us
er’s Voicemail
Tr 8 + extension
number
+ Transfer
Group Call Pickup
*11 + #
Directed Call Pickup
*12 + ext #
Manually Park Call
Tr *00 + #, hear
orbit number, Transfer
Retrieve Parked Call
*01 ~ *XX + #
Block Caller ID
*67 + number
Unblock Caller ID
*82 + number
Feature
Activate
Deactivate
Immediate Call Fwd
*72 + number
*73
Busy Call Forward
*90 + number
*91
No Answer Call Fwd
*92 + number
*93
Do Not Disturb
*78
*79
Hunt Group Log In/Out
*96#+grp num
*96#+0
Customer Support:
611 on the
phoneware
network or
602.445.7777 ext 1
Web User Portal:
www.phoneware.us
CommPortal Password:
Default Voicemail PIN:
Phone Options Password:
Same as Voicemail PIN
Remote Voicemail Access:
602.445.7770
Remote Feature Access:
602.445.7771
Phone Audio Training:
777
Conference Bridge:
999
Update Phone Config
Up arrow while idle
Restart Phone
Press and Hold X
T19 Telephone
Telephone
Quick Reference
User Guide
Version 21.03.07
