Printronix P9012, Maintenance Manual

Page: 69 / 256

4–3 Troubleshooting
IMPORTANT
Test the printer after each corrective action. Stop maintenance when the
symptom disappears. Always press the CLEAR switch after correcting a
fault indicated by a fault message.
Operator Correctable Faults
Printer problems that the operator can correct are self–explanatory and
appear on the second line of the display:
CHANGE RIBBON PLATEN OPEN
COOLING RIBBON
PAPER JAM SHUTTLE STALL
PAPER OUT STACKER
After correcting an operator correctable fault, press the CLEAR switch
before placing the printer on line. If any other fault messages appear without
an asterisk (*), press the CLEAR switch to continue. However, if this
problem persists, contact the customer service representative (CSR) to
correct the problem.
IMPORTANT
If NVM INITIALIZED PRESS CLEAR appears on the display every
time the printer power is cycled, non–volatile memory must be replaced.
Non–volatile memory can be temporarily bypassed by pressing the
CLEAR switch. However, no configuration data will be saved, and the
factory default is loaded. Contact the customer service representative to
correct the fault.