NEAX2400 IPX Feature Programming Manual
Page 10
NDA-24297, Issue 1
A-6
Attendant Loop Release
A-6 Attendant
Loop
Release
General Description
This feature allows an ATTENDANT CONSOLE loop to become available for a second call as soon as the
Attendant has directed the first call to a station, even if that station does not answer.
Operating Procedure
1.
ATTENDANT CONSOLE indicates an incoming call.
2.
Press the ANSWER or INCOMING CALL INDICATION [I-2] key.
3.
Dial the desired telephone number; receive ringback tone.
4.
Before the station answers, press the RELEASE key.
5.
The loop is now available for another call.
Service Conditions
1.
Unanswered calls will be routed to the Attendant within the predetermined time via AUTOMATIC
RECALL [A-8]. See VARIABLE TIMING PARAMETERS
2.
If all Attendant Loop circuits are busy when AUTOMATIC RECALL [A-8] is activated, the system will
automatically scan for an idle Loop every 8 seconds.
3.
A maximum of six calls (one per Loop) may be released simultaneously from any single ATTENDANT
CONSOLE.
4.
This feature provides the Attendant with the equivalent of 12 switching loops.
5.
In a MULTIPLE CONSOLE OPERATION [M-4], the Attendant who initiated the Loop Release will be
recalled.
6.
ATTENDANT LOOP RELEASE is only applicable to incoming trunk calls extended to an unanswered
station or busy station (Camped-On).
7.
Calls that are held by the Attendant, using the HOLD key, cannot be released from the ATTENDANT
CONSOLE [A-3]. These calls remain on the switched loop until they are either extended by the Attendant
or abandoned by the calling party.
8.
After the ATTENDANT LOOP RELEASE is activated, the Attendant cannot interact with the call until
altered by the AUTOMATIC RECALL [A-8] feature.
9.
ATTENDANT CAMP-ON: This feature, when active, permits the Attendant to CAMP-ON [A-1] to a
busy called station. Upon ATTENDANT CAMP-ON WITH TONE INDICATION [A-1], the Attendant
may release the call from the ATTENDANT CONSOLE [A-3].
Interactions
1.
The Attendant Console must first be provided.
2.
ATTENDANT LOOP RELEASE and CALL FORWARDING - DON’T ANSWER [C-3] on calls
extended to a station via the Attendant Console (System Data 2, Index 6, Bit 7) are mutually exclusive.
3.
ATTENDANT LOOP RELEASE is only applicable to incoming station or trunk calls extended to an
unanswered station or busy station. See ATTENDANT CAMP-ON WITH TONE INDICATION
4.
Calls placed on CALL HOLD [C-6] by the Attendant Console are not released from the console. These
calls remain on the loop until they are either extended by the Attendant or abandoned by the calling party.
5.
A maximum of six calls per console can be released and stored in the system memory. A seventh call
extended (unanswered/camped-on) will remain in the loop.
