Troubleshooting Solutions
247
TROUBLESHOOTING SOLUTIONS
WHY IS MY DISPLAY BLANK?
Ensure that power is being provided to your phone. If your network does not provide inline
power over Ethernet, you can obtain an additional accessory, the Mitel PoE (Power over
Ethernet) inline power supply, to provide power over Ethernet locally to your phone. See the
Connecting to the Network and to Power
section
in the
Mitel 6873i Installation Guide
for
details.
WHY IS MY SPEAKERPHONE NOT WORKING?
If you press the
button and the speaker light flashes and you do not hear dial tone
through the speaker, the
Audio Mode
option in the phone has been set up for headset use.
Press
a second time and if the light goes out, the phone has been set up to be used
only with a headset or handset. If the light stays on steady and you hear a dial tone, the phone
has been set up so that you can alternate between the speakerphone and the headset by
pressing .
See
“Audio Mode”
on
page 77
for instructions on how to change the
Audio
Mode
option.
WHY CAN’T I GET A DIAL TONE?
Check for any loose connections and that the phone has been installed properly. For installation
instructions, please refer to the
Installation and Setup
section in the
Mitel 6873i Installation
Guide
.
WHY DOESN’T MY PHONE RING?
Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer
volume setting, press the volume button when the phone is on-hook and idle.
WHY IS THE LIGHT NOT COMING ON WITH A NEW VOICEMAIL
MESSAGE?
Your phone system or service provider must provide the visual message waiting service for this
function to work. Check with your System Administrator for more information.
WHY IS MY HANDSET NOT WORKING?
Check to ensure that the handset cord is fully connected to both the phone and handset. See
the
Connecting a Handset or Headset
section in the
Mitel 6873i Installation Guide
for
information.
