Mitel 6873i User Manual Download

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Mitel 6873i SIP Phone Release 4.2.0 SP2 User Guide

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UTILIZING THE ACD FEATURE USING THE IP PHONE UI

Check with your Administrator to verify the queue linked to your ACD softkey.

Press the

ACD

softkey on your IP phone.

Press the

Login

softkey.

Your phone logs into the queue on the server.

IP PHONE UI

Summary of Contents for 6873i

Page 1: ...Mitel 6873i SIP Phone 58014495 REV02 RELEASE 4 2 0 SERVICE PACK 2 USER GUIDE ...

Page 2: ...ively Trademarks appearing on Mitel s Internet sites or in its publications are registered and unregistered trademarks of Mitel Networks Corporation MNC or its subsidiaries collectively Mitel or others Use of the Trademarks is prohibited without the express consent from Mitel Please contact our legal department at legal mitel com for additional information For a list of the worldwide Mitel Network...

Page 3: ...late or reduce to electronic medium or machine readable form or language derive source code without the express written consent of the Seller and its Suppliers or disseminate or otherwise disclose the Software to third parties All Software furnished hereunder whether or not part of firmware including all copies thereof are and shall remain the property of Seller and its Suppliers and are subject t...

Page 4: ...s 11 Getting Started 12 Plugging in and Starting the Phone 12 UI Overview 16 Touchscreen UI Navigation 23 Methods of Customizing Your Phone 24 Phone Options via the IP Phone UI 24 Phone Options via the Mitel Web UI 27 Phone Status 31 Phone Status via IP Phone UI 31 Finding Your Phone s IP Address 34 Phone Status via the Mitel Web UI 35 Customizing Your Phone 37 Language 37 Time and Date 55 Bluetoo...

Page 5: ...Key 109 Automatic Call Distribution ACD Key for Sylantro Call Managers 112 XML Key 116 Flash Key 118 Sprecode Key 119 Park Pickup Keys 120 Last Call Return Key 123 Call Forward Key 124 BLF Xfer 125 Speed Dial Xfer 127 Speed Dial Conf 129 Speed Dial MWI 131 Directory Key 133 Received Callers List Key 135 Outgoing Redial Key 137 Conference Key 139 Transfer Key 140 Intercom Key 141 Phone Lock Key 142...

Page 6: ...ferring Calls 163 Conferencing Calls 169 Ending Calls 175 Managing Calls 176 Directory 176 Received Callers List 192 DND and Call Forward 200 Additional Features 212 Display DTMF Digits 212 Play Call Waiting Tone 213 Stuttered Dial Tone 214 XML Beep Support 215 Status Scroll Delay 216 Switch UI Focus to Ringing Line 217 Call Hold Reminder During Active Calls 218 Call Hold Reminder on single hold 2...

Page 7: ...e ring 247 Why is the light not coming on with a new voicemail message 247 Why is my handset not working 247 How do I find the IP address of my phone 248 Why does my phone display the No Service message 248 How do I change my user password 248 Why does my phone display Bad Encrypted Config 248 How do I restart the IP phone 248 How do I lock my phone 248 Limited Warranty 249 Exclusions 249 Warranty...

Page 8: ...istrator to find out which features and services are available to you on your system Your System Administrator has the ability to customize some features on this phone For information on more advanced settings and configurations Administrators should refer to the Mitel SIP IP Phones Administrator Guide DOCUMENTATION Mitel 6873i SIP IP Phone Quick Reference Guide Contains call handling instructions...

Page 9: ... phone Access to a Trivial File Transfer Protocol TFTP File Transfer Protocol FTP Hypertext Transfer Protocol HTTP server or Hyper Text Transfer Protocol over Secure Sockets Layer SSL HTTPS Ethernet Fast Ethernet LAN 10 100 Mbps Gigabit Ethernet LAN 1000 Mbps recommended Category 5 5e straight through cabling Category 6 straight through cabling required for optimum Gigabit Ethernet performance Pow...

Page 10: ...ot rub touch or tap the surface of the screen with sharp or abrasive items such as a ball point pen or a screw driver Do not use any type of cleansers including abrasive cleansers Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia Do not spray any type of cleaner directly on the phone s screen Do not allow any liquid to run down the surface of the touchscreen and ...

Page 11: ...and how they can help you make and manage your calls and caller information 6873i Handset Volume Control High Quality Speakerphone Keypad Message Waiting Lamp Received Callers List Key Goodbye Key Outgoing Redial Key Hold Key Line Call Appearance Keys Options Key Speaker Headset Key Mute Key TFT LCD Touchscreen ...

Page 12: ...Key Mutes the microphone so that your caller cannot hear you the light indicator flashes when the microphone is on mute For more information see Mute on page 159 Volume Controls Adjusts the volume for the handset ringer and handsfree speakerphone Received Callers List Key Accesses a list of the last 200 calls received For more information see Received Callers List on page 192 Outgoing Redial Key A...

Page 13: ... 100 Press the keys associated with a called Interactive Voice Response IVR system DIALPAD KEY DESCRIPTION 0 Dials 0 Dials the Operator on a registered phone 1 Dials 1 2 ABC Dials 2 When entering text this key enters A with one press B with two presses and C with three presses 3 DEF Dials 3 When entering text this key enters D with one press E with two presses and F with three presses 4 GHI Dials ...

Page 14: ...ior and start up screens you may see when the phone is first plugged in or when it is restarted PLUGGING IN AND STARTING THE PHONE The 6873i automatically begins the start up sequence as soon as it is connected The phone goes through this process the first time you plug in your phone and every time you restart your phone The phone displays the following startup screens ...

Page 15: ...e phone downloads the latest updates Note New updates to your phone can be automatically scheduled from the server This is set up on the phone system by your System Administrator and should be scheduled during non business hours or slow call periods WARNING DO NOT UNPLUG OR REMOVE POWER TO THE PHONE WHILE IT IS CHECKING OR INSTALLING FIRMWARE AND CONFIGURATION INFORMATION ...

Page 16: ...r Guide 14 If language packs were loaded to your phone by your SystemAdministrator the following screen displays during startup When the configuration update is complete the phone displays the following screens and then displays the Home screen ...

Page 17: ...ne should automatically detect when it is reconnected and remove the Network Disconnected prompt from the screen However if changes have been made to your phone s network settings you may need to restart your phone Check with your System or Network Administrator for assistance For more information about connecting your phone see the Mitel 6873i IP Phone Installation Guide Note If the phone display...

Page 18: ...t screen displayed when the phone is in an idle state Phone Line Status Indicators and Messages There are icons that display on the phone to indicate the status of the phone and or the status of the line These icons display on the upper right corner of the Home screen Note Your System Administrator should have configured your SIP screen name line number and any other administrative features requir...

Page 19: ... may not indicate the number of pending messages but instead just indicate messages are pending by the use of an exclamation mark Missed Calls The Missed Calls icon displays on the Home screen only when incoming calls have not been received The number in the red circle indicates how many calls were missed To access a list of your missed calls press the Received Callers List key Do Not Disturb The ...

Page 20: ...s DND Do Not Disturb Call FWD Call Forward and Lock Unlock XML and Directory respectively If you have more than 12 top softkeys configured dots are displayed beneath the top softkeys indicating more top softkey pages are available These dots indicate the number of softkey pages and its relative position Swipe left on the top softkey area to access the additional pages Forbottomsoftkeys aMoresoftke...

Page 21: ...s context sensitive and cannot be changed The More softkey is also displayed if you have any configured bottom softkeys For example in the previous figure the 6873i has three softkeys configured that are viewable on the next softkey page Pressing the More softkey toggles between the first and additional pages to display all the rest of the configured softkeys as per the figure below ...

Page 22: ...the line is in use with a call on hold a Pickup key is available allowing you to pick up the call on hold on the respective line The following table identifies and describes the line usage indicators on the Line Selection screen INDICATOR ICON DESCRIPTION N A No icon denotes that no calls are associated with the line and the line is available to be used The number denotes how many call appearances...

Page 23: ... and call feature indicators on the Detailed View Call screen INDICATOR ICON DESCRIPTION Call Status Indicators N A No icon denotes that the call is connected and in progress Indicates the call is on hold Indicates the call is an incoming call Indicates the call is an outgoing call Indicates the party is a conference call participant The direction of the arrow denotes where the other conference ca...

Page 24: ...re indicators on the Multi View Call screen INDICATOR ICON DESCRIPTION Call Status Indicators N A No icon denotes that the call is connected and in progress Indicates the call is on hold Indicates the call is an incoming call Indicates the call is an outgoing call Indicates the party is a conference call participant The direction of the arrow if applicable denotes where the other conference call p...

Page 25: ...the item on screen The figure below provides a visual representation of the different screens and UI navigation behavior Note The Detailed View Call screen is only accessible when at least one call is in a ringing or connected state Moreover the Multi View Call screen is only accessible when more than one call is a ringing or connected state Home Screen Line Selection Screen Multi View Call Screen...

Page 26: ...the key and accessing the IP phone UI These options allow you to customize the following phone settings ICON OPTION Status Language Time and Date Settings Time Zone Set Date and Time Bluetooth Directory Settings available only if external directory sources are configured by your Administrator External Sources available only if external directory sources are configured by your Administrator Credent...

Page 27: ...phone if the simplified Options List is applied Headset Ring Tones Tone Set Display Dialing Live Dialpad Speed Dial Edit Restart Note The Advanced options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator ICON OPTION Status Bluetooth Call Forward Lock Audio Audio Mode Headset Ring Tones Tone Set IC...

Page 28: ...ey at any time to exit without saving changes Display Restart Note The Advanced options are Administrator level functions only and are not accessible by the user These options should only be set up and changed by your System Administrator IP PHONE UI Note Swipe left or right to switch pages in the Options List Notes 1 For more information about customizing your phone using the available options fr...

Page 29: ...ress To find your phone s IP address see Finding Your Phone s IP Address on page 34 USING THE MITEL WEB UI 1 Open your web browser enter the phone s IP address or host name into the address field and press Enter The following logon screen displays 2 At the prompt enter your username and password and click OK The Status window displays for the IP phone you are accessing MITEL WEB UI Note For a user...

Page 30: ...Mitel 6873i SIP Phone Release 4 2 0 SP2 User Guide 28 3 You can logout of the Mitel Web UI at any time by clicking Log Off ...

Page 31: ...fied in the list below Available functions for softkeys Keypad Speed Dial Allows you to assign a speed dial number to a specific digit on the phone s keypad dialpad for speed dialing purposes Expansion Module Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone This option display...

Page 32: ...ls Incoming Call Message Waiting Indicator Line DND Key Mode Call Forward Key Mode This category also allows you to configure Incoming Intercom Call Settings Group Paging RTP Settings Ring Tones global and per line basis Time and Date Settings Language Settings Account Configuration Allows you to configure DND and Call Forward by account You can have multiple accounts on the 6873i Custom Ringtones...

Page 33: ...ng platform firmware version and boot version Network status including your phone s IP MAC address and LAN PC port information Storage information including how many records are stored in your Local Directory Re ceived Callers and Outgoing Redial lists Error messages from the last reboot or startup Copyright information 1 Press on the phone to enter the Options List 2 Press the Status icon 3 Press...

Page 34: ...Mitel 6873i SIP Phone Release 4 2 0 SP2 User Guide 32 Network Storage ...

Page 35: ...is full the Storage screen displays informationregardingtheageoftheoldestrecordstoredinmemoryfortherespective list instead of the total number of records stored Notes 1 Press the Copyright softkey to view copyright information 2 The Status menu may also contain a section called Accessory Info This section details the firmware versions of all the accessories attached to your phone ...

Page 36: ...sing an Internet browser you need to enter the IP address of the phone in the browser to open the Mitel Web UI Use the following procedure to find your phone s IP address 1 Press to enter the Options List 2 The Status icon 3 Press Network The IP address of your 6873i displays in the IP Address field in the right column IP PHONE UI ...

Page 37: ...field and press Enter 2 In the Username Password window enter your username and password and click OK The Status window displays for the IP phone you are accessing This Status window displays the status of your phone which includes the following information Network Status Hardware Information Firmware Information SIP Status MITEL WEB UI Note The default username is user and the password field is l...

Page 38: ...ed with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 1 650 proxy com 5060 Registered Yes where Account Number is 1 SIP Account is 650 proxy com on port 5060 Status is Registered Backup registrar is used Yes SIP Error Number Displays on accounts when registration fails with the SIP proxy server Example Line SIP Account Status Backup Registrar Used 4 653 proxy com 5060 ...

Page 39: ... can have the IP phone UI and the Mitel Web UI display in a specific language as required When you set the language to use all of the display screens menus services options configuration parameters etc display in that language The IP phones support the following languages English Czech Catalan Valencian Welsh German Danish Spanish Mexican Spanish Euskera Finnish French Galego Canadian French Hunga...

Page 40: ...ss the Save softkey to save your changes The change is dynamic When you exit the Options List the phone will display all menu items in the language you selected Note All languages may not be available for selection The available languages are dependent on the language packs currently loaded to the IP phone IP PHONE UI Note All languages may not be available for selection The available languages ar...

Page 41: ...n into the IP phone UI can be done using the dialpad on the phone or by using the on screen keyboard The 6873i provides on screen international QWERTY French AZERTY German QWERTZ Russian and Greek keyboard layouts You can configure the Input Language feature using the Mitel Web UI or the IP phone UI MITEL WEB UI Note All languages may not be available for selection The available languages are depe...

Page 42: ...dialpad English French KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2 abc2 3 DEF3 def3 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6 mno6 7 PQRS7 pqrs7 8 TUV8 tuv8 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÀÂÇÁÅÆ abc2àâçáåæ 3 DEF3ÉÈÊË def3éèêë 4 GHI4ÎÏ ghi4îï 5 JKL5 jkl5 6 MNO6ÑÓÒÔÖ mno6ñóòôö 7 PQRS7 pqrs7 8 TUV8 tuv8úùûü 9 WXYZ9 wxyz9 SPA...

Page 43: ...Ç abc2áàç 3 DEF3ÉÈ def3éè 4 GHI4ÏÍ ghi4ïí 5 JKL5 jkl5 6 MNO6ÑÓÒ mno6ñóò 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÄÀ abc2äà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6Ö mno6ö 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 44: ...1 _ 2 ABC2ÀCÇ abc2àcç 3 DEF3ÉÈË def3éèë 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÓÒ mno6óò 7 PQRS7 pqrs7 8 TUV8Ù tuv8ù 9 WXYZ9 wxyz9 SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÁÀÂÃÇ abc2áàâãç 3 DEF3ÉÊ def3éê 4 GHI4Í ghi4í 5 JKL5 jkl5 6 MNO6ÓÔÕ mno6óôõ 7 PQRS7 pqrs7 8 TUV8ÚÜ tuv8úü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 45: ...eëжз3def 4 ИЙКЛ4GHI ийкл4ghi 5 МНОП5JKL мноп5jkl 6 РСТУ6MNO рсту6mno 7 ФХЦЧ7PQRS7 фхЧч7pqrs 8 ШЩЪЫ8TUV шщъы8tuv 9 ЬЗЮЯ9WXYZ ьзюя9wxyz SPACE SPACE KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ÅÄÆÀ abc2åäæà 3 DEF3É def3é 4 GHI4 ghi4 5 JKL5 jkl5 6 MNO6ÖØ mno6öø 7 PQRS7ß pqrs7ß 8 TUV8Ü tuv8ü 9 WXYZ9 wxyz9 SPACE SPACE ...

Page 46: ...fined as French the following keyboard layouts are used French Keyboard Lower Case French Keyboard Upper Case KEY UPPERCASE CHARACTERS LOWERCASE CHARACTERS 0 0 0 1 1 _ 1 _ 2 ABC2ΑΒΓ abc2αβγ 3 DEF3ΔΕΖ def3δεζ 4 GHI4ΗΘΙ ghi4ηθι 5 JKL5ΚΛΜ jkl5κλμ 6 MNO6ΝΞΟ mno6νξο 7 PQRS7ΠΡΣ pqrs7πρςσ 8 TUV8ΤΥΦ tuv8τυφ 9 WXYZ9ΧΨΩ wxyz9χψω SPACE SPACE ...

Page 47: ...Phone 45 French Keyboard Numeric The diacritics and secondary characters available for the French keyboard include PRESS AND HOLD AVAILABLE DIACRITICS SECONDARY CHARACTERS e è é ê ë u ù û ü i î ï o ô œ a à â æ c ç y ÿ _ ...

Page 48: ... 4 2 0 SP2 User Guide 46 German On Screen Keyboard Layout When the phone s input language is configured as German the following keyboard layouts are used German Keyboard Lower Case German Keyboard Upper Case German Keyboard Numeric ...

Page 49: ...German keyboard include Russian On Screen Keyboard Layout When the phone s input language is configured as Russian the following keyboard layouts are used Russian Keyboard Lower Case Russian Keyboard Upper Case PRESS AND HOLD AVAILABLE DIACRITICS SECONDARY CHARACTERS u ü o ö a ä s ß _ ...

Page 50: ...itics and secondary characters available for the Russian keyboard include Greek On Screen Keyboard Layout When the phone s input language is configured as Greek the following keyboard layouts are used Greek Keyboard Lower Case PRESS AND HOLD AVAILABLE DIACRITICS SECONDARY CHARACTERS е ё _ ...

Page 51: ...9 Greek Keyboard Upper Case Greek Keyboard Numeric The diacritics and secondary characters available for the Greek keyboard include PRESS AND HOLD AVAILABLE DIACRITICS SECONDARY CHARACTERS α ά ε έ η ή ι ί ϊ ΐ ο ό υ ύ ϋ ΰ ω ώ _ ...

Page 52: ...reen Keyboard Layout When the phone s input language is configured as any other language English Spanish Portuguese Nordic or Italian the international QWERTY keyboard is used International Keyboard Lower Case International Keyboard Upper Case International Keyboard Numeric ...

Page 53: ...nfigure the language you use for input on the phone by setting the Input Language option The default input language setting is English 1 Press on the phone to enter the Options List 2 Press the Language icon PRESS AND HOLD AVAILABLE DIACRITICS SECONDARY CHARACTERS e è é ê ë ē ĕ ė u ù ú û ü i ì í î ï ī į o ò ó ô õ ö œ ø a à á â ã ä å æ ā c ç ć č l ƚ n ñ ń y ÿ s ß _ IP PHONE UI ...

Page 54: ...l Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic ελληνικά Greek 5 Press the Save softkey to save your changes The change is dynamic The phone and the Mitel Web UI allow you to enter text and characters in the language you selected Note Available input languages are dependent on the configuration enabled by your System Administrator ...

Page 55: ...l Web UI and IP phone UI Valid values are English default Français French Español Spanish Deutsch German Italiano Italian Português Portuguese Русский Russian Nordic ελληνικά Greek 3 Click Save Settings The change is dynamic The phone and the Mitel Web UI allow you to enter text and characters in the language you selected MITEL WEB UI Note All languages may not be available for selection The avail...

Page 56: ...3i includes support for ISO 8859 2 Latin2 of multi national languages when displaying and inputting in the IP phone UI and the Mitel Web UI UTF 8 is also compatible with XML encoding on the IP phones The following table illustrates the Latin 2 character set used on the 6873i IP phone ...

Page 57: ...iguring the Time Format Daylight Savings and Date Format Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Time and Date icon 3 Press the Settings icon 4 Choose the desired time format Valid values are 12 Hour and 24 Hour the default is 12 Hour Note All time and date settings can be configured using the IP phone UI Time Date Formats and Time Servers are the only two ...

Page 58: ...ired daylight savings setting Valid values are Off 30 min summertime 1h summertime Automatic default 7 Press Date Format 8 Swipe up and down to scroll through the list and choose the desired date format Valid values are WWW MMM DD default DD MMM YY YYYY MM DD DD MM YYYY DD MM YY DD MM YY MM DD YY ...

Page 59: ...ess the Time and Date icon 3 Press the Time Zone icon A list of time zones displays for different areas of the world 4 Swipe up and down to scroll through the region list and highlight the desired region Valid values are America Asia Atlantic Australia Europe Pacific Others Note The time and date formats you configure are applicable to the Home screen as well as the Missed Received Callers and Out...

Page 60: ...igured or unavailable in which case it will move on to Time Server 2 and if necessary Time Server 3 1 Press on the phone to enter the Options List 2 Press the Time and Date icon 3 Press the Set Date and Time icon 4 If you want to synchronize the time and date using a time server ensure there is a check mark in the box corresponding to the Use Network Time setting If there is no checkmark press the...

Page 61: ... key on the on screen keyboard to toggle between AM and PM 6 Press the Save softkey to save your changes Configuring Time and Date Settings Using the Mitel Web UI 1 Click on Basic Settings Preferences Time and Date Setting 2 In the Time Format field select the time format you want to use on your phone Valid values are 12h 12 hour format default 24h 24 hour format MITEL WEB UI Note The time format ...

Page 62: ...rvers field enable the setting by checking the box or disable the setting by unchecking the box default is enabled 5 In the Time Server 1 Time Server 2 and Time Server 3 fields enter IP addresses or qualified domain names for the primary secondary and tertiary time servers 6 Click Save Settings Note The date format you configure is applicable to the phone s Home screen as well as the Received Call...

Page 63: ...IONALITY 1 Press on the phone to enter the Options List 2 Press the Bluetooth icon 3 Swipe the Bluetooth toggle switch to the right to enable Bluetooth functionality or Swipe the Bluetooth toggle switch to the left to disable Bluetooth functionality Note When the default Speaker audio mode is being used if Bluetooth is enabled and a Bluetooth headset is paired the phone automatically switches the ...

Page 64: ...ne to enter the Options List 2 Press the Bluetooth icon 3 Ensure Bluetooth functionality is enabled If it is not enabled swipe the Bluetooth toggle switch to the right 4 Press Available Devices IP PHONE UI Note The 6873i continually scans for supported Bluetooth headsets when enabled Refer to the respective Bluetooth headset documentation for pairing procedures that must be performed on your Bluet...

Page 65: ...lly attempts to connect to the headset 6 Press the Ok button to acknowledge the successful connection The connected Bluetooth headset is added to the list of Paired Devices and is ready to use Note If pairing or connecting fails a failed error message displays on screen Press Retry to attempt to pair or connect again or Cancel to cancel the attempt ...

Page 66: ...Mitel 6873i SIP Phone Release 4 2 0 SP2 User Guide 64 When a Bluetooth headset is successfully connected a Bluetooth connected icon appears in the status bar on the Home screen ...

Page 67: ... functionality is enabled If it is not enabled swipe the Bluetooth toggle button to the right 4 In the Paired Devices list press the X button corresponding to the Bluetooth headset you want to unpair The following message displays on screen 5 Press Yes to unpair the device The Bluetooth headset is removed from the list of Paired Devices IP PHONE UI ...

Page 68: ...bled swipe the Bluetooth toggle button to the right 4 In the Paired Devices list press the desired Bluetooth headset you want to connect to The phone attempts to connect to the headset 5 Press the Ok button to acknowledge the successful connection The connected Bluetooth headset is ready to use IP PHONE UI Note If connecting fails an error message displays on screen Press Retry to attempt to conne...

Page 69: ...Customizing Your Phone 67 When a Bluetooth headset is successfully connected a Bluetooth connected icon appears in the status bar on the Home screen ...

Page 70: ...enu If external Directory sources are configured you can enable disable the respective Directory sources as well as rename Directory folder labels through the Directory External Sources options menu SETTINGS Configuring Directory Display and Sorting Options Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Directory icon 3 Press the Settings icon 4 Choose the desired...

Page 71: ...rectories and Renaming Labels Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Directory icon 3 Press the External Sources icon 4 Press the corresponding checkbox to enable or disable each external directory source as per your preference Note Menu available only if external Directory sources have been configured by your Administrator IP PHONE UI ...

Page 72: ...ion to external servers before they can be used The Credentials options menu allows you to enter in your user credentials for these respective features This menu also allows users to test their authentication settings and connection to the respective server source Entering Usernames Passwords and Connection Testing Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Cr...

Page 73: ...features you want to configure 7 Press the right arrow button on the features tab until you reach the Test Connection tab 8 Press the checkboxes corresponding to the features you want to test to enable authenti cation connection testing on the features 9 Press the Test softkey to begin testing A green will appear if there are no issues with the authentication connection to the external source A re...

Page 74: ...ock icon 3 Press the Password icon 4 In the Current Password field enter the current user password 5 In the New Password field enter the new user password 6 In the Re enter Password field re enter the new user password 7 Press the Save softkey to save your changes A Password Changed confirmation message displays on the screen Note For Call Forward information and configuration details see Call For...

Page 75: ...nlock key on your phone see Phone Lock Key on page 142 Locking the Phone Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Lock icon 3 Press the Phone Lock icon 4 At the Lock the phone prompt press Yes The message Phone is locked and a lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on IP PHONE UI Note Alternatively if c...

Page 76: ... 3 At the Unlock the phone prompt press Yes CONFIGURING LOCK SETTINGS USING THE MITEL WEB UI Setting a User Password 1 Click on Operation User Password 2 In the Current Password field enter the current user password 3 In the New Password field enter the new user password 4 In the Password Confirm field enter the new user password again 5 Click Save Settings IP PHONE UI MITEL WEB UI Note By default...

Page 77: ...Operation Phone Lock 2 In the Reset User Password field click Reset The following screen displays 3 In the Current Password field leave this blank 4 In the New Password field enter a new password 5 In the Password Confirm field re enter your new user password 6 Click Save Settings Note Valid values when creating or changing a password are 0 to 4294967295 integers only symbols and alpha characters ...

Page 78: ...Phone Lock To Lock the Phone 2 In the Lock the Phone field click Lock The message Phone is locked and lock icon displays on the Home screen Additionally the Message Waiting Indicator MWI will turn on Unlocking the Phone 3 Click on Operation Phone Lock 4 In the Unlock the Phone field click Unlock MITEL WEB UI ...

Page 79: ... are sent to the handsfree speakerphone first when the button is pressed By pressing the button again you can switch back and forth between the handsfree speakerphone and the headset At anytime lifting the handset switches back to the handset from either the handsfree speakerphone or the headset Headset Speaker Incoming calls are sent to the headset first when the button is pressed By pressing the...

Page 80: ...n 4 Choose the desired audio mode Valid values are Speaker default Headset Speaker Headset Headset Speaker 5 Press the Save softkey to save your changes HEADSET The Headset option allows you to set the volume level for the headset microphone if supported Configuring Headset Mic Volume Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Audio icon IP PHONE UI IP PHONE U...

Page 81: ... can be manually installed through the Web UI and selected for use if enabled by your Administrator You can enable disable these ring tones on a global or per line basis The following table identifies the valid settings and default values for each type of configuration method Note Individual contact ring tones are also supported on the 6873i Individual contact ring tones can be used during incomin...

Page 82: ... Australia Brazil Canada Europe generic tones France Germany Italy Italy2 Malaysia Mexico Russia Slovakia UK US Default CONFIGURATION METHOD VALID VALUES DEFAULT VALUE IP Phone UI Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8 if available Global Setting Tone 1 Mitel Web UI Global Tone 1 to 15 Silent Custom Ring Tone 1 to 8 if available Global Setting Tone 1 Lines 1 to 24 Per Line Setting Glob...

Page 83: ...the IP phone UI and Mitel Web UI Installing a custom ring tone can be performed using the Mitel Web UI only Configuring Ring Tones Using the IP Phone UI Global configuration only 1 Press on the phone to enter the Options List 2 Press the Audio icon 3 Press the Ring Tones icon 4 Choose the desired ring tone Tone 1 through Tone 15 Silent or any custom ring tones installed 5 Press the Save softkey to...

Page 84: ...ress the Audio icon 3 Press the Tone Sets icon 4 Swipe up and down to scroll through the list and choose the desired tone set Valid values are Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 5 Press the Save softkey to save your changes The tone set you select is immediately applied to the IP phone IP PHONE UI ...

Page 85: ... select a country from the Tone Set field Valid values are Australia Brazil Canada Europe France Germany Italy Italy2 Malaysia Mexico Brazil Russia Slovakia UK US default 3 Select a value from the Global Ring Tone field For per line configuration 4 In the Ring Tone section select a line for which you want to set ring tone MITEL WEB UI Note See the Ring Tones on page 80 for valid values ...

Page 86: ...rowse button 4 Press the Upload button to upload the file to the phone 5 Repeat Steps 2 to 4 to upload additional WAV files to the phone Note See the Ring Tones on page 80 for valid values Notes 1 Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator 2 Ringtones must be in wav format The IP phones support the following WAV file specifications G 711 μ ...

Page 87: ...ne allows you to select how your home screen is displayed The 6873i IP phone contains two home screen layout options The default primary home screen mode provides users with a larger date and time and displays the screen name if configured beside the line number in the top status bar The secondary home screen mode displays both screen name and screen name 2 if configured and are displayed above th...

Page 88: ...calls if applicable is displayed on screen Configuring the Home Screen Mode and Screen Saver Timer 1 Press on the phone to enter the Options List 2 Press the Display icon 3 Press the left and right arrow buttons in the Home Screen Mode field to change the desired home screen mode 4 Press Screen Saver Timer field 5 Enter a value in seconds using the on screen keyboard You can set the timer from 0 d...

Page 89: ...ne reaches 60 seconds of inactivity the LCD backlight goes off You can set the brightness level and timer using the IP phone UI only Setting the Brightness Level and Timer Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Display icon 3 Press the Brightness Level field 4 Press the left and right arrow buttons in the Brightness Level field to increase or decrease the ...

Page 90: ... initiates a call to that number You can enable disable the live dialpad using the IP phone UI only Enabling Disabling Live Dialpad Using the IP Phone UI 1 Press on the phone to enter the Options List 2 Press the Dialing icon 3 Press the Live Dialpad icon 4 Press On or Off to enable or disable the live dialpad feature 5 Press the Save softkey to save your changes SPEED DIAL EDIT Note Availability ...

Page 91: ...een asked to do so by your System Administrator or should you experience any unexpected behavior RESTARTING YOUR PHONE USING THE IP PHONE UI 1 Press the button on the phone to enter the Options List 2 Press the Restart icon 3 When the prompt Restart Phone appears press Yes If you do not wish to restart your phone press No IP PHONE UI Note If required swipe right to switch pages in the Options List...

Page 92: ...mergency number s on the phone you can dial those numbers directly on the dialpad when required and the phone automatically dials to those emergency services You can set the emergency dial plan using the Mitel Web UI only The following table describes the default emergency numbers on the IP phones MITEL WEB UI Notes 1 Emergency dial plan pattern matching is only functional when the live dialpad fe...

Page 93: ...2 In the Emergency Dial Plan field enter the 3 digit number used in your local area to contact emergency services For multiple numbers enter a between each emergency number For example 911 110 Default for this field is 911 999 112 110 3 Click Save Settings to save the emergency dial plan to your phone MITEL WEB UI ...

Page 94: ...he status of that line or call When the phone is taken off hook the phone automatically selects a line for you When you have more than one call you can scroll up and down by swiping to view information for the different calls The display shows which line the call information is referring to L1 L2 L3 L4 etc picture ID and Caller ID information name and number if available the call status connected ...

Page 95: ...odules are attached to the phone you can configure up to an additional 84 softkeys on each M685i Expansion Module 3 The 6873i IP phone allows up to 3 expansion modules on each phone For more information about expansion modules see Model M680i and M685i Expansion Modules on page 245 KEY FUNCTION DESCRIPTION None Indicates the key has no function assigned Line Indicates the key is configured for lin...

Page 96: ...ell as use it as a transfer key to transfer calls programmable on the top softkeys only Speed Dial Xfer Indicates the key is configured as a simplified speed dial key and a transfer key You can use this key to perform speed dial functions as well as use it as a transfer key to transfer calls Speed Dial Conf Indicates the key is configured as a speed dial key and a conference key You can use this k...

Page 97: ...in key For VDP feature availability and details please contact your System Administrator Discreet Ringing Indicates the key is configured as a Discreet Ringing key When the Discreet Ringing feature is enabled if a call is incoming the phone will play the configured ring tone once only Pressing the Discreet key will allow you to toggle on off the feature Call History Indicates the key is configured...

Page 98: ...ected Incoming Outgoing Busy XML Idle Connected Incoming Outgoing Busy Flash All states disabled Sprecode Connected Park Connected Pickup Idle Outgoing Last Call Return Idle Connected Incoming Outgoing Busy Call Forward Idle Connected Incoming Outgoing Busy Speed Dial Xfer Idle Connected Incoming Outgoing Busy Speed Dial Conf Idle Connected Incoming Outgoing Busy Speed Dial MWI Idle Connected Inco...

Page 99: ...Web UI the key functions automatically appear in the first available position on the LCD display For example if top softkeys 1 through 48 are set to None and you set the top softkey 12 as the following Type Speed Dial Label Home Value 3456 after saving the settings the Home label actually appears in position 1 of the LCD A softkey function of None does not display on the Home screen at all The fol...

Page 100: ...Mitel 6873i SIP Phone Release 4 2 0 SP2 User Guide 98 Corresponding 6873i Display Note Contact your System Administrator for other softkey display behavior options ...

Page 101: ...or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the top keys 3 In the Type field select Line to apply to the key 4 In the Label field enter a label to apply to this key 5 In the Line field select a line to apply to this key Valid values are 3 through 24 Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Line field select ...

Page 102: ...key or expansion module key SPEED DIAL PREFIX The speed dial feature also allows you to specify a preset string of numbers followed by a that the phone dials automatically after pressing the speed dial key You can use this feature for numbers that contain long prefixes For example if you had the following speed dial configuration in the Mitel Web UI Key 1 Type Speed Dial Label Europe Office Value ...

Page 103: ...al key from the IP phone UI you must select a softkey dialpad key or expansion module key that has no preassigned function key must be set to None or Empty 2 If there are no empty softkeys on the home screen you can press and hold the More softkey to configure the next available softkey with speeddial functionality If a More softkey is not available use the Dialing Speed Dial Edit option in the Op...

Page 104: ...r right arrow buttons to select another line 5 Press the Save softkey to save the speed dial information to the key you selected CREATING A SPEED DIAL KEY USING THE SPEED DIAL EDIT OPTION APPLICABLE TO SOFTKEYS DIALPAD KEYS EXPANSION MODULE KEYS 1 Press on the phone to enter the Options List 2 Press the Dialing icon 3 Press the Speed Dial Edit icon Note You can press the Cancel softkey at any time...

Page 105: ...ine that the phone opens to dial the number after you press the respective Speed Dial key By default the phone uses Line 1 for the Speed Dial key If you want to use a different line press the left or right arrow buttons to select another line 8 Press the Save softkey to save the speed dial information to the key you selected CREATING A SPEED DIAL SOFTKEY USING THE MITEL WEB UI 1 Click on Operation...

Page 106: ... 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or Key 84 M685i 9 In the Type field select Speed Dial to apply to the key 10 In the Value field enter the phone number extension or speed dial prefix to apply to this key If you enter a speed dial prefix you must enter the character at t...

Page 107: ...ber extension or speed dial prefix to apply to this digit key If you enter a speed dial prefix you must enter the character at the end of the prefix number for example 123456 4 In the Line field select a line for which to apply the speed dial to Valid values are 1 through 24 5 Click Save Settings ...

Page 108: ...with other phones only the phone that has DND configured is affected For more information about DND and DND modes see DND Configuration on page 200 CONFIGURING A DND KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type...

Page 109: ...he BLF softkey on the Supervisor s phone turns red indicating that the worker s phone is in use and busy Lastly if the co worker s call is on hold the BLF softkey on the Supervisor s phone displays the BLF hold icon The following table provides the BLF states on the phone and the corresponding icons Notes 1 BLF functionality can only be programmed on the top softkeys 2 BLF indicators can also be v...

Page 110: ...field enter a label to apply to this key 5 In the Value field enter the phone number or extension you want to monitor 6 In the Line field select a line for which to apply this key Valid values are global 1 through 24 Expansion Module Keys 7 Select from Key 1 through Key 16 M680i or Key 84 M685i 8 In the Value field enter the phone number or extension you want to monitor 9 In the Line field select ...

Page 111: ...s call is on hold the corresponding softkey displays the BLF List hold icon The following table provides the BLF List states on the phone and the corresponding icons Notes 1 BLF List functionality can only be programmed on the top softkeys 2 BLF List indicators can also be viewed through the Directory Received Callers and Outgoing Redial Lists 3 For use with the BroadSoft BroadWorks Release 13 or ...

Page 112: ...k on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys 3 In the Type field select BLF List BroadSoft BroadWorks 4 In the Line field select a line number that is actively registered to the appropriate SIP proxy you are using Valid values are global 1 through 24 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey 6...

Page 113: ...bal 1 through 24 9 In the BLF List URI field enter the name of the BLF list defined on the BroadSoft Broad Works Busy Lamp field page for your particular user For example sip 9 192 168 104 13 10 Click Save Settings Note The Value field is not required The BroadWorks BLF List name is configured in the BLF List URI field instead Note Contact your System Administrator for the BLF List URI ...

Page 114: ...user is available unavailable to receive a call from the queue Additionally the ACD softkey indicates your current ACD status turning from red logged out to yellow logged in but unavailable to green logged in and available When you are on an active call or you miss a call the server automatically changes the phone s status to unavailable The server updates its database with this new information an...

Page 115: ...op keys 3 In the Type field select Auto call distribution 4 In the Label field enter a label to apply to this ACD key 5 In the Line field select a line to applyAutomatic call distribution Valid values are 1 through 24 Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Line field select a line to applyAutomatic call distribution Valid values are 1 through 24 8 C...

Page 116: ...14 UTILIZING THE ACD FEATURE USING THE IP PHONE UI 1 Check with your Administrator to verify the queue linked to your ACD softkey 2 Press the ACD softkey on your IP phone 3 Press the Login softkey Your phone logs into the queue on the server IP PHONE UI ...

Page 117: ...ey If you are on a call or miss a call that has been distributed to your phone your phone status automatically changes to Unavailable Your phone remains in the Unavailable state until one of the following occurs You use the IP phone UI to manually switch the IP phone state back to Available or The availability timer for your IP phone expires This only occurs if your Administrator has configured an...

Page 118: ...L applications from the IP phone UI via an XML softkey Using the Mitel Web UI you can configure a key to access XML applications Under Operations Softkeys and XML or Operations Expansion Module you can assign a key the type XML CONFIGURING AN XML KEY USING THE MITEL WEB UI Y 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 o...

Page 119: ... the XML applications the customized service is ready for you to use 1 Press the XML softkey on the 6873i phone An XML screen displays 2 Swipe up and down to scroll through the list of customized features 3 For menu and directory services select a service to display the information for that cus tomized service Message services display to the screen after pressing the respective key For user input ...

Page 120: ... is not on hold CONFIGURING A FLASH KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Flash 4 In the Label field enter a label to display on the phone for the key Expansion Module Keys 5 Select from Key...

Page 121: ...B UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Sprecode 4 In the Label field enter a label to display on the IP phone for this key 5 In the Value field enter the appropriate value for accessing specific services from the ...

Page 122: ...t you can press the applicable Park key to park the call After the call is parked you can press the Pickup key followed by the applicable value to pickup the call Administrators can configure the Park and Pickup keys for any line using the configuration files or the Mitel Web UI Users can make changes to customize the label of the Park and Pickup keys using the Web UI CONFIGURING PARK PICKUP KEYS ...

Page 123: ...ys 12 Select from Key 1 through Key 16 M680i or Key 84 M685i 13 In the Type field select Park 14 In the Value field enter the appropriate value for accessing specific services from the server 15 Select from Key 1 through Key 16 M680i or Key 84 M685i 16 In the Type field select Pickup 17 In the Value field enter the appropriate value for accessing specific services from the server 18 Click Save Set...

Page 124: ...ck up the call using the next procedure and press the Park key again to retry Step 2 Picking Up a Parked Call 1 Pick up the handset on the phone 2 Enter the extension number where the call was parked 3 Press the Pickup key If the call pick up is successful you are connected with the parked call IP PHONE UI Asterisk Server announces the extension number where the call has been parked Once the call ...

Page 125: ...l to the last caller CONFIGURING A LAST CALL RETURN KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Last Call Return 4 In the Line field select the line you want to apply to this key Valid values are ...

Page 126: ...efault Phone or Custom configured for the phone For more information about call forwarding and call forwarding modes see Call Forward Configuration on page 205 CONFIGURING A CALL FORWARD KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bott...

Page 127: ...e is in the connected state pressing the BLF Xfer key transfers the call to the extension unconditionally disregarding the status of the monitored extension If transferring a call to an extension fails a message Transfer Failed displays on the phone and you can reconnect the call get the call back by pressing the line key again BLF Xfer and Call Forward When the focused line is in the ringing stat...

Page 128: ...ension to transfer calls to for example 3500 5 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 24 Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select BLF Xfer 8 In the Value field enter the monitored extension or the extension to transfer calls to for example 3500 9 In the Line...

Page 129: ...connected to a call pressing the Speed Dial Xfer key blind transfers the call to the predefined target If transferring a call fails a message Transfer Failed displays and you can reconnect the call get the call back by pressing the line key again Speed Dial Xfer and Call Forward When the phone is in the ringing state pressing the Speed Dial Xfer key forwards the call to the predefined extension CO...

Page 130: ...Valid values are global 1 through 24 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or Key 84 M685i 9 In the Type field select Speed Dial Xfer 10 In the Value field enter the speed dial extension or the extension to transfer calls to for example 3600 11 In the Line field select the li...

Page 131: ... call the focused line changes to the dialing line A Cancel softkey displays on the phone allowing you to abort the conference speed dial if required CONFIGURING A SPEED DIAL CONF KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys...

Page 132: ...ble the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or Key 84 M685i 9 In the Type field select Speed Dial Conf 10 In the Value field enter the speed dial extension or the extension to add to the conference for example 3600 11 In the Line field select the line for which you want to use the key functionality Valid values are global 1 throug...

Page 133: ...MWI and defining call and voicemail URIs users can monitor and listen to pending messages on multiple voicemail accounts When new messages are pending on a monitored voicemail account the corresponding Speed Dial MWI key will display the number of pending messages beside the defined label When you press the configured key the phone will send an INVITE to the configured call URI whereby you will be...

Page 134: ... per the following syntax call URI voicemail URI For example 33123456 3456 0000 domain sip voicemail_peter domain 6 In the Line field select the line for which you want to use the key functionality Valid values are global 1 through 24 7 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 8 Select from Key 1 through Key 16 M680i or ...

Page 135: ...an assign the Directory key to any key on the top or bottom softkeys on the phone The Directory feature allows you to view Directory entries from multiple sources and store frequently used names and numbers on the phone You can also dial directly from a Directory entry In addition to creating a Directory key you can also download a Directory to your PC if required using the Mitel Web UI Notes 1 As...

Page 136: ...h Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Directory 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Directory 8 Click Save...

Page 137: ... the Received Callers List key to any key on the top or bottom keys on the phone The Received Callers List is a stored log of your incoming calls You can use the Received Callers List key to access a list of callers that called your phone Note For more information about the Received Callers List see Received Callers List on page 192 Received Callers List Key ...

Page 138: ...ough Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Callers List 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Callers List 8 C...

Page 139: ...sign the Outgoing Redial key to any key on the top or bottom keys on the phone The Outgoing Redial List is a stored log of your outgoing calls You can use the Outgoing Redial key to access a list of the most recent calls you placed Note For more information about the Outgoing Redial List see Outgoing Redial List on page 154 Outgoing Redial Key ...

Page 140: ...through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Redial 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Redial 8 Click Save...

Page 141: ...rough Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Conference 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Conference 8 Clic...

Page 142: ...rom Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Transfer 4 In the Label field enter a label to apply to this key 5 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 6 Select from Key 1 through Key 16 M680i or Key 84 M685i 7 In the Type field select Transfe...

Page 143: ...eys 3 In the Type field select Icom 4 In the Label field enter a label to apply to this key 5 In the Value field enter the predefined number you wish to be dialed when the Intercom key is pressed 6 In the state fields check enable or uncheck disable the states you want to apply to this softkey Expansion Module Keys 7 Select from Key 1 through Key 16 M680i or Key 84 M685i 8 In the Type field select...

Page 144: ...1 through Key 30 on the Bottom keys 3 In the Type field select Phone Lock from the list of options Expansion Module Keys 4 Select from Key 1 through Key 16 M680i or Key 84 M685i 5 In the Type field select Phone Lock from the list of options 6 Click Save Settings Note If no value is defined you will need to manually enter a number after pressing the Intercom key MITEL WEB UI Note You can lock unloc...

Page 145: ...ormation about Group Paging and how it works and to specify multicast addresses see Group RTP Paging on page 227 CONFIGURING A PAGING KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Paging 4 In the La...

Page 146: ... about setting this parameter see Group RTP Paging on page 227 11 Click Save Settings to save your changes USING THE PAGING KEY The following procedure describes the use of the Paging key on the IP phone The procedure assumes you have already configured the Paging key using the Mitel Web UI 1 On the IP phone press the softkey or expansion module key you configured for Paging The phone opens a mult...

Page 147: ...GURING A DISCREET RINGING KEY 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Discreet Ringing 4 Click Save Settings Expansion Module Keys 5 Select from Key 1 through Key 16 M680i or Key 84 M685i 6 In the Type field select Disc...

Page 148: ...e Call History CONFIGURING A CALL HISTORY KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Call History 4 In the Label field enter a label to display on the phone for the key default is Call History 5 ...

Page 149: ... to Key 30 bottom or Key 48 top after any hard coded keys have been added If a particular key is not defined it is ignored CONFIGURING AN EMPTY KEY USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N Softkeys 2 Select from Key 1 through Key 48 on the Top keys or Select from Key 1 through Key 30 on the Bottom keys 3 In the Type field select Empty 4 ...

Page 150: ...6873i IP phone DELETING A KEY S FUNCTION USING THE MITEL WEB UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module N 2 Choose the key you want to delete from the phone or expansion module 3 In the Type field select None 4 Click Save Settings The key function is deleted from the IP phone memory MITEL WEB UI ...

Page 151: ...stance area codes or dialing prefixes When your party picks up a timer appears on your display that records the length of your call If the Live Dialpad option is on as soon as you press the first digit on the dialpad the phone automatically selects the next available line goes off hook and dials as digits are pressed PRE DIALING A NUMBER You can also make a call by pre dialing a number Pre dialing...

Page 152: ... phone must be in either the Speaker or Speaker Headset audio mode For more information about setting the audio mode on your phone see Audio Mode on page 77 To dial using handsfree first press and enter a number at the dial tone To answer a call on your phone using handsfree press or the line call appearance button If you are in Speaker audio mode lift the handset and press to switch between hands...

Page 153: ...Low Medium and High For information about configuring the headset microphone volume see Headset on page 78 Notes 1 For more information about Bluetooth headset support see Bluetooth on page 61 2 Whenthedefault Speaker audiomodeisbeingused ifaUSBheadsetisconnected or when Bluetooth is enabled and a Bluetooth headset is paired the phone automatically switches the audio mode to Headset Speaker For in...

Page 154: ...oming call is received on either the headset or the handsfree speakerphone 4 Press the key to end the call USING INTERCOM FUNCTIONALITY On the 6873i you can use the Icom key to automatically connect with a remote extension USING THE ICOM KEY 1 Press the Icom key 2 If no number was defined when configuring the key enter the extension number of the person you want to intercom 3 After a beep tone you...

Page 155: ...swer is enabled on the IP phone the phone plays a tone if Play Warning Tone is enabled to alert the user before answering the intercom call If auto answer is disabled the phone treats the incoming intercom call as a normal call Play Warning Tone Allows you to enable or disable a warning tone to play when the phone receives an incoming intercom call on an active line Allow Barge In Allows you to en...

Page 156: ...lowing table identifies and describes the various icons displayed in the Outgoing Redial List Note Outgoing Redial List information in this User Guide describes the phone s native Outgoing Redial List In some environments the Outgoing Redial List key may bring up an Outgoing Redial List provided by the call manager therefore depending on your call manager the Outgoing Redial List on your phone may...

Page 157: ...odate the information of new called parties 2 If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory the Outgoing Redial List display the same name and number 3 For details on the total number of Outgoing Redial List entries currently stored on your phone see Phone Status via IP Phone UI on page 31 IP PHONE UI Not...

Page 158: ...ial List pressing the Edit softkey allows you to edit the entry s name and or number prior to dialing out or copying to the Local Directory 1 Press the key 2 Swipe up and down to scroll through the entries in the Outgoing Redial List 3 Press an entry and press the right arrow button or Details softkey to see more detailed information about the Outgoing Redial List entry Note The detailed view scre...

Page 159: ...e new number press lift the handset or press any of the line keys 7 To copy the new number to the Local Directory press the Copy softkey DELETING ALL ENTRIES IN THE OUTGOING REDIAL LIST 1 Press once to access the Outgoing Redial List 2 Press the Delete softkey 3 Press the Delete key to erase all items IP PHONE UI ...

Page 160: ... IN THE OUTGOING REDIAL LIST 1 Press once to access the Outgoing Redial List 2 Swipe up and down to scroll through the entries in the Outgoing Redial List and press an entry to select 3 Press the Delete softkey 4 Press the Delete softkey again to erase the entry IP PHONE UI ...

Page 161: ...s copied to the Local Directory MUTE You can use the key to mute the handset headset or speakerphone When you use the key on your phone you cannot be heard on an active call or on a conference For muted calls the handsfree LED flashes and the key LED is on To switch mute on or off press IP PHONE UI Note If you place a muted call on hold the phone automatically takes the call off mute when you reco...

Page 162: ... new incoming call automatically places the connected call on hold and answers the new call Note You can press the Silence softkey when the phone is ringing to immediately silence the ring tone IP PHONE UI Note The audio mode setting you have selected in Options List Headset Settings on the IP phone UI determines if the call goes to handsfree or headset operation For more information see the secti...

Page 163: ... for your extension SENDING AN INCOMING CALL TO VOICEMAIL You can send an incoming call directly to voicemail without answering the call To do this press without picking up the handset or simply press the Ignore softkey If you are already on the phone your incoming call should go directly to voicemail Your phone screen displays a voicemail icon displaying the number of pending messages Note The ke...

Page 164: ...ll appearance light begins to flash slowly and after a short time the phone beeps softly to remind you that you still have a call on hold WHEN ON HOLD To let your caller know that they are still on hold music plays softly if this has been set up for your system The call line appearance light for the line you are on remains solid to indicate that you are still connected AUTOMATIC HOLD When juggling...

Page 165: ...calls conference calls and any transfer scenarios In an attended transfer scenario pressing the key after a failed retrieval attempt that meets the above three conditions will disconnect the call on hold instead of launching the transfer TRANSFERRING CALLS You can use the Xfer softkey offered on screen when in a connected call to transfer calls or use a softkey configured with Transfer functionali...

Page 166: ...2 0 SP2 User Guide 164 Transferring Calls Use the following procedure to transfer a call to another extension 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer 2 Press the Xfer softkey IP PHONE UI ...

Page 167: ...the receiving end answers b To complete a consultative transfer press Dial and remain on the line to speak with the Party 2 before either pressing the Xfer softkey key or hanging up the handset to transfer Party 1 to Party 2 TRANSFERRING AN EXISTING CALL TO ANOTHER EXISTING CALL 1 Ensure you are on an active call with the party you wish to transfer the transfer recipient should be placed on hold I...

Page 168: ...rred TRANSFERRING TO A CONTACT IN THE DIRECTORY Users can complete a transfer to a contact in their Local Directory If a user is in a call and initiates a transfer they can navigate to the Directory screen and use a softkey configured with Transfer functionality to complete a blind or consultative transfer 1 Connect to Party 1 if not already connected Party 1 is the party you want to transfer IP P...

Page 169: ... receiving end answers b To complete a consultative transfer press Dial softkey to call the contact Remain on the line to speak with Party 2 before pressing the press the softkey configured with Transfer functionality or Xfer softkey again to transfer Party 1 to Party 2 To cancel the transfer press the Cancel softkey on the display screen or press Note If you have any additional Directory sources ...

Page 170: ...8 INDICATION OF TRANSFERRED CALLS When you transfer an active call the near end phone displays a Call Transferred screen when a call is transferred and the far end call is dropped The figure below illustrates the Call Transferred screen on the 6873i phone ...

Page 171: ...erence call This is called local conferencing and is the default method of conferencing on the 6873i Creating a Conference Call Using Local Conferencing Use the following procedure to create a conference call using local conferencing 1 When you begin a conference you are the first party in the conference Party 1 Pickup the handset or press the key A line opens up 2 Call Party 2 by dialing their nu...

Page 172: ...IP Phone Release 4 2 0 SP2 User Guide 170 4 Press the Conf softkey 5 Enter the phone number of Party 3 6 Wait for Party 3 to answer When Party 3 answers you can consult with them before adding them to the conference ...

Page 173: ...wipe up and down to scroll press the desired party and press the Drop key Creating a Conference Call By Joining Two Existing Calls 1 Ensure you are on an active call with one of the parties with whom you wish to create a conference the other party should be placed on hold IP PHONE UI Note Direct conferencing can be performed in either the Multi View Call screen or Detailed View Call screen ...

Page 174: ...centralized conferencing If your Administrator does not enable centralized conferencing then the 6873i uses local conferencing by default Your Administrator can configure centralized conferencing globally on all lines or on specific lines Although for the global setting to work you must configure the lines with the applicable phone number Note When centralized conferencing is enabled on your phone...

Page 175: ...n to add Party 3 to Conference 1 Party 2 and Party 3 will connect with you to form a conference call 8 Press an available Line key or swipe right until you reach the Line Selection screen to place a new call using an available line or answer an incoming call on an available line If calling out call Party 4 9 Wait for Party 4 to answer When Party 4 answers you can consult with them before adding th...

Page 176: ...e call You now have two active conferences on two different lines If any party in a conference hangs up including the party that began the conference all other parties in the conference are still connected Joining Additional Parties to Active Conferences In centralized conferencing you can join multiple incoming or outgoing calls to active conferences Before following this procedure at least one a...

Page 177: ...ING A CONFERENCE AND TRANSFERRING REMAINING PARTIES The 6873i allows a host to easily leave a three way conference call without disrupting the connection of the other two remaining parties If you are the host of a conference call and want to leave the conference simply press the Leave softkey on the phone Your phone leaves the three way conference call but the remaining parties are still connected...

Page 178: ...icrosoft Exchange Xsi Enterprise Directory Xsi Personal Contacts Xsi Enterprise Common Phone List Xsi Group Directory and Xsi Group Common Phone List On the 6873i you access the Directory by pressing the softkey configured for Directory functionality see Directory Key on page 133 Notes 1 As stated above the 6873i IP phone supports enhanced Directory functionality Your Local Directory will always b...

Page 179: ...mage 2 You can view entry details by swiping up and down to scroll through the list and pressing an entry 3 From the entry s number selection column press the right arrow button or the Details softkey to display the contact s details screen You can swipe up and down on the numbers column to scroll through the list of numbers if required or swipe up and down on the address column to view the work h...

Page 180: ...een encompasses the different source folders as per the following image 2 Press the Directory source to view the list of Directory entries for the respective folder 3 From the entry column press an entry and then press the right arrow button or Details softkey to display the contact s details screen You can swipe up and down on the numbers column to scroll through the list of numbers if required o...

Page 181: ...to perform the desired action Use the following procedure on the phone s UI to perform a search 1 Press a softkey configured with Directory functionality to enter the Directory 2 Press the search bar or press a dialpad key to corresponding to the first letter of the desired contacts first name last name or company name If no external Directory sources are configured or enabled search matches will ...

Page 182: ...key Line button button or by simply pick up the handset Use the following procedure on the phone s UI to dial a contact s phone number 1 Press a softkey configured with Directory functionality to enter the Directory 2 Optional Press the search bar to initialize the search function and enter in the name of the contact Notes 1 If there is only one match the contact will be displayed in the respectiv...

Page 183: ...ontact has multiple phone numbers defined press the desired number on screen if no external Directory sources are configured enabled or press the entry and then the right arrow button or Details softkey to select the desired phone number No External Sources External Sources ...

Page 184: ...ring tones for respective contacts in your Local Directory which will be played back when a call from the respective contact is incoming Individual contact ring tone support is dependent on the phone s directory lookup functionality During an incoming call the Local Directory is examined against the phone number of the incoming call If a match is found and the contact has an associated contact rin...

Page 185: ...ess an entry in the list and press the Add New softkey 3 Under the Identity tab press the desired field and using the on screen keyboard input the first name last name job title and organization of the respective contact Notes 1 In instances where a custom ring tone is selected as the individual contact ring tone for a Local Directory contact and subsequently the custom ring tone is deleted the st...

Page 186: ...he on screen keyboard input the contact s numbers in the desired fields 7 Press the Numbers tab and press the right arrow button to switch to the WorkAddress tab 8 Under the Work Address tab press the desired fields and using the on screen keyboard input the work address information of the respective contact 9 Press the Work Address tab and press the right arrow button to switch to the Home Addres...

Page 187: ...tch to the Email tab 12 Under the Email tab press the desired fields and using the on screen keyboard input the email address es of the respective contact 13 Press the Save softkey to save your changes Editing an Existing Local Directory Entry 1 Press a softkey configured with Directory functionality to enter the Directory 2 Optional Press the search bar to initialize the search function and enter...

Page 188: ...2 User Guide 186 3 Press the contact you want to edit 4 Press the Edit softkey if no external Directory sources are configured enabled or navigate to the contact s Details page and press the Edit softkey No External Sources External Sources ...

Page 189: ...Directory 2 Optional If you want to delete an individual entry Press the search bar to initialize the search function and enter in the name of the contact 3 Highlight the desired entry if applicable and press the Delete softkey A Delete selected item or delete all items message will appear on screen 4 Press the Delete All softkey to delete all contacts from your Local Directory or Press the Delete...

Page 190: ...en 3 Press the Delete softkey again to delete all contacts from your Local Directory Deleting Individual Entries from the Directory External Directory Sources Configured Enabled 1 Press a softkey configured with Directory functionality to enter the Directory 2 Optional Press the search bar to initialize the search function and enter in the name of the contact 3 In the Local Directory folder press ...

Page 191: ...ist csv file to your PC in comma separated value CSV format You can use any spreadsheet application to open the file for viewing The file displays the following items for each Local Directory entry First Name Last Name Company Job Title Work Address Street Work Address City Work Address State Province Work Address Zip Postal Code Work Address Country Home Address Street Home Address City Home Addr...

Page 192: ...r where you want to download the Directory and click Save The directorylist csv file downloads to your computer 5 Use a spreadsheet application to open and view the directorylist csv file EXTERNAL DIRECTORY SOURCE FEATURES The following external Directory sources may be configured on your phone Two CSV based directories Lightweight Directory Access Protocol LDAP Directory Microsoft Exchange contac...

Page 193: ...ling Directories and Renaming Labels Using the IP Phone UI on page 69 and Entering Usernames Passwords and Connection Testing Using the IP Phone UI on page 70 Copying a Contact in an External Directory Source to the Local Directory Use the following procedure on the phone s UI to copy an external Directory source contact to the Local Directory 1 Press a softkey configured with Directory functional...

Page 194: ... you access the Received Callers List by the key The following table identifies and describes the various icons displayed in the Received Callers List Note Received Callers List information in this User Guide describes the phone s native Received Callers List In some environments the Received Callers List key may bring up a Received Callers List provided by the call manager therefore depending on ...

Page 195: ...List is full the oldest call records are deleted to accommodate the information of new callers 2 If the telephone number of an incoming or outgoing call matches a number that you have programmed with a name in a softkey or the Directory the Received Callers List display the same name and number 3 For details on the total number of Received Callers List entries currently stored on your phone see Ph...

Page 196: ... Received Callers List pressing the Edit softkey allows you to edit the entry s name and or number prior to dialing out or copying to the Local Directory 1 Press the key 2 Swipe up and down to scroll through the entries in the Received Callers List 3 Press an entry and press the right arrow button or Details softkey to see more detailed information about the Received Callers List entry Note The de...

Page 197: ...s the Edit softkey 5 Using the on screen keyboard edit the name and or number 6 To dial the new number press lift the handset or press any of the line keys 7 To copy the new number to the Local Directory press the Copy softkey ...

Page 198: ...delete all entries in the Received Callers List To delete all entries from the Received Callers List 1 Press the key 2 Press the Delete softkey 3 Press the Delete softkey to erase all items To delete an individual entry from the Received Callers List 1 Press the key 2 Swipe up and down to scroll through the entries in the Received Callers List and press an entry IP PHONE UI IP PHONE UI ...

Page 199: ... softkey again to erase the entry COPYING ENTRIES TO THE LOCAL DIRECTORY 1 Press the key 2 Swipe up and down to scroll through the entries in the Received Callers List and press an entry 3 Press the Copy softkey The entry is copied to the Local Directory IP PHONE UI ...

Page 200: ...ls are stored in the Missed Callers List When the user accesses the Missed Callers List the missed calls message on the Home screen is cleared Viewing Missed Call Details in the Missed Callers List 1 Press the key 2 Swipe up and down to scroll through the entries in the Missed Callers List and press an entry 3 Press the right arrow button or Details softkey to view detailed information about the M...

Page 201: ...application to open the file for viewing This file displays the phone number caller name and the line that the call came in on Downloading the Received Callers List 1 Click on Operation Directory 2 In the Callers List field click on Save As A download window displays 3 Click OK 4 Enter the location on your computer where you want to download the Received Callers List and click Save The callerslist...

Page 202: ...ard Configuration on page 205 for more information about call forwarding to other numbers On the 6873i you can set DND on the phone side for a specific account or for all accounts on the phone You can set three modes for DND using the Mitel Web UI at the path Basic Settings Preferences General DND Key Mode Account Phone default and Custom DND performs according to the mode you set You can then con...

Page 203: ...ll accounts The following describes the key and Message Waiting Indicator MWI LEDs when you enable DND on the IP phone MWI LED on if current account in focus has DND on MWI LED off if current account in focus has DND off CONFIGURING A DND KEY The following describes the process of configuring DND on your phone To configure a DND key see Do Not Disturb DND Key on page 106 Note If you make changes t...

Page 204: ...phone to on or off Custom Sets the phone to display custom screens after pressing the DND key that list the account s on the phone The user can select a specific account for DND turn DND on for all accounts or turn DND off for all accounts 3 Click Save Settings The changes takes affect immediately without a reboot MITEL WEB UI Notes 1 If there is only one account configured on the phone then the m...

Page 205: ...figured on the phone DND in Account Mode 1 From the Home screen swipe left to move to the Line Selection screen 2 Press the desired account 3 Swipe right to go back to the Home screen 4 With the account in focus on the Home screen press the DND softkey to toggle DND on or off for the account Notes 1 If you selectedAccount or Custom mode in Step 2 you can enable disable each account or all accounts...

Page 206: ...a list of the accounts on the phone and allows you to enable disable a specific account or all accounts 2 Swipe up and down to scroll through the accounts and press respective checkbox to enable DND for the corresponding account 3 Press the Save softkey to save your changes IP PHONE UI Note Enabling DND in Phone mode toggles all accounts on the phone to DND on IP PHONE UI Note Press the All On or ...

Page 207: ...gure the initial account the phone applies the configuration to all other accounts In the Mitel Web UI only the account you configured is enabled All other accounts are greyed out but set to the same configuration Using the Mitel Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to configure Call Forward for a specif...

Page 208: ...d or No Answer When you configure the initial account the phone applies the configuration to all other accounts In the Mitel Web UI only the account you configured is enabled All other accounts are greyed out but set to the same configuration Using the Mitel Web UI if you make changes to that initial account the changes apply to all accounts on the phone Custom The Custom mode allows you to config...

Page 209: ...e No Answer option call forwards incoming calls only if the account rings but is not answered in the defined number of rings The call gets forwarded to the specified number Note If the BroadSoft BroadWorks Executive and Assistant Services feature is enabled and your phone is configured with theAssistant s role an additional Forward Filtering option may be available on theAccount Configuration page...

Page 210: ...nable disable each account or all accounts as applicable You can enter different phone numbers for each enabled state 3 If you selected Phone mode all accounts are set to the same Call Forward configuration All Busy and or No Answer as Account 1 on the phone In the Mitel Web UI only Account 1 is enabled All other accounts are greyed out but use the same configuration as Account 1 4 Using the Mitel...

Page 211: ...swer Forwards incoming calls to a specified number if the call has not been answered for the specified number of rings 6 If configuring a forwarding number for the No Answer state press the No Rings field and press the left or right arrow button to change the desired number of rings 7 PresstheOncheckboxbesidetherespectiveCallForwardmodetoenabletheCallForward mode 8 Press the Save softkey to save y...

Page 212: ...ed number of rings 3 If configuring a forwarding number for the No Answer state press the No Rings field and press the left or right arrow button to change the desired number of rings 4 PresstheOncheckboxbesidetherespectiveCallForwardmodetoenabletheCallForward mode 5 Press the Save softkey to save your changes IP PHONE UI Notes 1 If All and Busy and No Answer are all enabled and or if the account ...

Page 213: ...s 4 If configuring a forwarding number for the No Answer state press the No Rings field and press the left or right arrow button to change the desired number of rings 5 PresstheOncheckboxbesidetherespectiveCallForwardmodetoenabletheCallForward mode 6 Press the Save softkey to save your changes IP PHONE UI Note Select All Accounts if you want your changes to be made to all the accounts configured o...

Page 214: ...aling Each key you press on your phone generates two tones of specific frequencies One tone is generated from a high frequency group of tones and the other from a low frequency group If you enable the Display DTMF Digits parameter the digits you are dialing from the dialpad or softkey display to the IP phone s LCD display This parameter is disabled by default no digits display when dialing You can...

Page 215: ...n active call and a new call comes into the phone You can configure this feature using the Mitel Web UI CONFIGURING CALL WAITING TONE 1 Click on Basic Settings Preferences General 2 The Play Call Waiting Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings MITEL WEB UI ...

Page 216: ... tone when there is a message waiting on the IP phone You can configure this feature using the Mitel Web UI CONFIGURING STUTTERED DIAL TONE 1 Click on Basic Settings Preferences General 2 The Stuttered Dial Tone field is enabled by default To disable this field uncheck the box 3 Click Save Settings to save your settings MITEL WEB UI ...

Page 217: ...cation arrives to the phone If your System Administrator has set a value for this feature in a custom XML application or in the configuration files the value you set in the Mitel Web UI overrides theAdministrator s setting Setting and saving the value in the Mitel Web UI applies to the phone immediately CONFIGURING XML BEEP SUPPORT 1 Click on Basic Settings Preferences General 2 The XML Beep Suppo...

Page 218: ... the path Basic Settings Preferences General The default time is 5 seconds for each message to display before scrolling to the next message You can increase or decrease this time as required Setting and saving the value in the Mitel Web UI applies to the phone immediately CONFIGURING STATUS SCROLL DELAY 1 Click on Basic Settings Preferences General 2 Enter a value in the Status Scroll Delay second...

Page 219: ...switches focus to the ringing line to enable the user to see who is calling them You can turn off this functionality so that the phone stays focused on the connected call You can do this using the Switch Focus to Ringing Line parameter in the Mitel Web UI CONFIGURING SWITCH FOCUS TO RINGING LINE 1 Click on Basic Settings Preferences General 2 The Switch Focus to Ringing Line field is enabled by de...

Page 220: ... hold on Line 1 When this feature is disabled a ring splash is heard when the active call hangs up and there is still a call on hold You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI CONFIGURING CALL HOLD REMINDER DURING ACTIVE CALLS 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder During Active Calls field i...

Page 221: ...dible You can enable or disable this feature using the Call Hold Reminder parameter in the Mitel Web UI CONFIGURING CALL HOLD REMINDER 1 Click on Basic Settings Preferences General 2 The Call Hold Reminder field is disabled by default To enabled this field check the box When this feature is enabled the reminder ring splash timer starts as soon as you put a call on hold even when no other calls are...

Page 222: ...ive call You can enable or disable this feature in the Mitel Web UI CONFIGURING CALL WAITING TONE PERIOD 1 Click on Basic Settings Preferences General 2 In the Call Waiting Tone Period field enter a time period in seconds that the call waiting tone will be audible on an active call when another call comes in Default is 0 seconds When enabled the call waiting tone plays at regular intervals for the...

Page 223: ...back immediately after the call ends Transfer For incoming or outgoing calls the current behavior is that the same line used to transfer the call does not change For incoming calls the phone switches back immediately after the call transfers Park The phone switches back immediately after the call ends Voicemail The phone switches back immediately after the call ends Outgoing Redial The phone switc...

Page 224: ...one disables the preferred line focus feature 1 through 24 For example if you set the preferred line to 2 when a call incoming or outgoing ends on the phone on any line the phone switches focus back to Line 2 3 In the Preferred Line Timeout field enter the amount of time in seconds that the phone switches back to the preferred line after a call incoming or outgoing ends on the phone or after a dur...

Page 225: ...urable via the Mitel Web UI If you enable this parameter which is the default pressing the key rejects calls coming into the phone while you are on an active call When you disable this parameter pressing the key hangs up the active call CONFIGURING GOODBYE KEY TO CANCEL INCOMING CALLS 1 Click on Basic Settings Preferences General 2 The Goodbye Key Cancels Incoming Call field is enabled by default ...

Page 226: ...If you configure the MWI LED for all lines the LED illuminates if a voicemail is pending on any line on the phone lines 1 through 24 You configure the MWI using the Mitel Web UI CONFIGURING MESSAGE WAITING INDICATOR 1 Click on Basic Settings Preferences General 2 The Message Waiting Indicator Line field is set toALL lines by default If required change the setting to a specific line by selecting a ...

Page 227: ...wering the intercom call IfAuto Answer is disabled the phone treats the incoming intercom call as a normal call Auto Answer and Play Warning Tone are enabled by default MICROPHONE MUTE You can mute or unmute the microphone on the IP phone for intercom calls made by the originating caller If you want to mute the intercom call you enable this feature If you want to unmute or hear the intercom call y...

Page 228: ...rcom calls made by the originating caller To disable this field uncheck the box 4 The Play Warning Tone field is enabled by default If Auto Answer is enabled the phone plays a warning tone when it receives in incoming intercom call To disable this field uncheck the box 5 The Allow Barge In field is enabled by default If Allow Barge In is enabled the phone puts an active call on hold and answers th...

Page 229: ...ignore the call If the Allow Barge In parameter is enabled the RTP multicast call barges in and any existing calls are put on hold If an RTP multicast session already exists on the phone and the phone receives another incoming RTP multicast session the priority is given to the first multicast session and the second multicast session is ignored The behavior for the incoming calls in this case is al...

Page 230: ...CD of the phones Existing SCA parties in a bridge or one to one call hear an audible beep when another party has joined the call If a phone is configured for SCA bridging and it attempts to join a call but the account on the server does not have this functionality enabled an error message displays to the LCD on the phone The SCA call bridging feature is disabled by default on all phones Your Admin...

Page 231: ...behavior in an SCA bridge call for users involved in an SCA call local and users not involved in the SCA call remote Line Keys with LEDs STATE LINE LED FOR LOCAL LINE LED FOR REMOTE Idle Off Off Seized Solid Green Solid Red Progressing outgoing call Green Solid Red Alerting incoming call Flashing Red Off Active Solid Green Solid Red Held Slow Flashing Green Slow Flashing Red Hold Private Slow Flas...

Page 232: ...l message your Administrator has the option of configuring the phone to display the number of pending messages beside the softkey s label corresponding to the line Contact your System Administrator for more information STATE SOFTKEY IMAGE FOR LOCAL SOFTKEY IMAGE FOR REMOTE Idle Seized Progressing outgoing call Alerting incoming call Active Held Blinking Blinking Hold Private Blinking Blinking Brid...

Page 233: ...tive Call Filtering Executive Call Filtering Activation FAC followed by a semi colon and then Executive Call Filtering Deactivation FAC e g 61 61 or 61 71 Used when the Activation and Deactivation FACs are not in the same format or when theyarenotsequential Forexample iftheActivationFACisconfiguredintheBroadSoft BroadWorks Web portal is 61 and the Deactivation FAC is configured as 61 or 71 the key...

Page 234: ...emi co lon e g 61 61 6 In the Line field select the line for which you want to use the key functionality 7 Click Save Settings to save your settings Filter Key for the Assistant s Phone As an Assistant can be associated with multiple Executives simultaneously the Assistant s phone can be configured with multiple Filter softkeys one softkey for each Executive In this case the value of each Filter s...

Page 235: ...ing the Mitel Web UI Use the following procedure to configure the Filter key on the Assistant s phone using the Mitel Web UI 1 Click on Operation Softkeys and XML or Click on Operation Expansion Module Keys 2 Select a key that you want to use as a Filter activate deactivate key 3 In the Type field select Filter 4 In the Label field enter a label to apply to this key e g Filter Stefan for a specifi...

Page 236: ...ess and Destination Address manually using the keypad Executive Assistant Initiate Call FAC followed by the Executive s Address e g 644052 In such scenarios only the DestinationAddress will need to be manually entered using the keypad Executive Assistant Initiate Call FAC followed by the Executive sAddress an asterisk and then the Destination Address e g 644052 4059 In such scenarios addresses wil...

Page 237: ...all key 3 In the Type field select Speed dial 4 In the Label field enter a label to apply to this key e g Init 5 In the Value field enter the Initiate Call FAC e g 64 or In the Value field enter the Initiate Call FAC followed by the Executive s Address e g 644052 or In the Value field enter the Initiate Call FAC the Executive s Address followed by an asterisk and then the Destination Address e g 6...

Page 238: ...ing on an Executive s Phone Use the following procedure to deactivate Executive Call Filtering on an Executive s Phone 1 Press the configured Filter key Executive Call Filtering is now deactivated and the key s corresponding state icon will be turned off To Intercept a Filtered Call Before it is Transferred to an Assistant Use the following procedure to intercept a filtered call before it is trans...

Page 239: ...ey s value is defined 1 Press the configured Filter key corresponding to the respective Executive Executive Call Filtering is now activated for that Executive and the key s corresponding LED will turn red ToActivate Executive Call Filtering on anAssistant s Phone when the Filter Key s Value is Not Defined Use the following procedure to activate Executive Call Filtering on an Assistant s phone when...

Page 240: ...xecutives will appear on screen 2 Select the Executive for whom you want to deactivate Executive Call Filtering by pressing corresponding checkbox The checkmark will be removed beside the Executive indicating Executive Call Filtering is to be deactivated 3 Press the Save softkey Notes 1 The state icons corresponding to the Filter key will be red if Executive Call Filtering is activated for any ass...

Page 241: ...ey The phone will enter in the FAC for the BroadSoft Executive Assistant Call Push feature and automatically dial the FAC call The FAC call will be answered and the filtered call will be released if the push is successful To Perform a Blind Transfer of a Filtered Call to the Executive Use the following procedure to perform a blind transfer of a filtered call to the Executive 1 After answering a fi...

Page 242: ...ive Assistant Call Push scenario i e the phone will enter in the FAC for the BroadSoft Executive Assistant Call Push feature and automatically dial the FAC call The FAC call will be answered and the filtered call will be released if the push is successful To Perform a Consultative Transfer of a Filtered Call to the Executive Use the following procedure to perform a consultative transfer of a filte...

Page 243: ...te call forwarding of filtered calls 1 Click on Basic Settings Account Configuration 2 Place a checkmark in the Enabled box beside the Divert option under Forward Filtering 3 Enter the phone number you wish to forward incoming filtered calls to in the Divert to Number field 4 Click Save Settings MITEL WEB UI ...

Page 244: ...of all filtered calls is to be activated 4 Press the Save key to save your changes The idle screen status bar will display the Call Forward icon and the MWI and if configured Call Forward softkey LEDs will be lit indicating Forward Filtering is activated To Deactivate Call Forwarding of Filtered Calls Use the following procedure to deactivate call forwarding of filtered calls 1 Click on Basic Sett...

Page 245: ...l feature and automatically dial the FAC call 2 Follow any audible instructions depending on the Speed dial key s configuration you may be prompted to enter the Executive s number extension and or Destination number exten sion manually using the phone s keypad The phone will automatically dial the Destination number extension 3 When the call is answered if you would like to push the call to the Ex...

Page 246: ...P2 User Guide 244 OTHER FEATURES A multitude of other features are available depending on whether or not your System Administrator has configured them for use Contact your System Administrator for feature availability and usage information ...

Page 247: ...y The M680i and M685i Expansion Module keys support the following functions Note The USB port on the 6873i will be disabled if the phone is being powered using 802 3af Power over Ethernet PoE and one or more expansion modules are connected Use the recommendedAC adapter optional accessory or power the phone using 802 3at PoE plus to ensure the USB port will be functional when expansion modules are ...

Page 248: ... speed dial key and configure it the same way you configure a speed dial key on the phone For details on creating a speed dial key see Speed Dial Key on page 100 BLF Xfer Empty Speed Dial Xfer Note For more information about configuring the expansion module keys with these functions see the Configuring Softkeys on page 93 Note For more information about installing the M680i or M686i Expansion Modu...

Page 249: ...set up so that you can alternate between the speakerphone and the headset by pressing See Audio Mode on page 77 for instructions on how to change the Audio Mode option WHY CAN T I GET A DIAL TONE Check for any loose connections and that the phone has been installed properly For installation instructions please refer to the Installation and Setup section in the Mitel 6873i Installation Guide WHY DO...

Page 250: ...ed Config because encrypted configuration files are enabled but the decryption process has failed Report this error to your System Administrator HOW DO I RESTART THE IP PHONE You can restart the phone from the IP phone UI or through the Mitel Web UI See Restarting Your Phone Using the IP Phone UI on page 89 and Restarting Your Phone Using the Mitel Web UI on page 90 for more information HOW DO I L...

Page 251: ...ong distance charges which result from unauthorized and or unlawful use Mitel shall not be liable for any incidental or consequential damages including but not limited to loss damage or expense directly or indirectly arising from the customer s use of or inability to use this product either separately or in combination with other equipment This paragraph however shall not apply to consequential da...

Page 252: ...ase date is to be provided with all products returned for warranty repairs EXCLUSIONS Mitel does not warrant its products to be compatible with the equipment of any particular telephone company This warranty does not extend to damage to products resulting from improper installation or operation alteration accident neglect abuse misuse fire or natural causes such as storms or floods after the produ...

Page 253: ...y of equivalent goods or ii the repair of the goods or iii the payment of the cost of replacing the goods or of acquiring equivalent goods or iv the payment of the cost of having the goods repaired 1 2 Clause 1 1 is not intended to have the effect of excluding restricting or modifying a the application of all or any of the provisions of Part 5 4 of Schedule 2 to the Competition and Consumer Act 20...

Page 254: ...one Name Time Zone Code Table TIME ZONE NAME TIME ZONE CODE AD Andorra AE Dubai AG Antigua AI Anguilla AL Tirane AN Curacao AR Buenos Aires AS Pago Pago AT Vienna AU Lord Howe AU Tasmania AU Melbourne AU Sydney AU Broken Hill AU Brisbane AU Lindeman AU Adelaide AU Darwin AU Perth AW Aruba AZ Baku CET GST AST AST CET AST ART BST CET LHS EST EST EST CST EST EST CST CST WST AST AZT ...

Page 255: ...sau BY Minsk BZ Belize EET AST CET EET AST BOT FNT BRT BRT BRT BRS BRT BRS AMS AMT AMT AMT ACT ACT EST EET CST CA Newfoundland CA Atlantic CA Eastern CA Saskatchewan CA Central CA Mountain CA Pacific CA Yukon CH Zurich CK Rarotonga CL Santiago CL Easter CN Beijing CO Bogota CR Costa Rica CU Havana CY Nicosia CZ Prague NST AST EST EST CST MST PST PST CET CKS CLS EAS CST COS CST CST EES CET Time Zon...

Page 256: ...a GE Tbilisi GF Cayenne GI Gibraltar GP Guadeloupe GR Athens GS South Georgia GT Guatemala GU Guam GY Guyana GMT GMT AST GET GFT CET AST EET GST CST CST GYT HK Hong Kong HN Tegucigalpa HR Zagreb HT Port au Prince HU Budapest HKS CST CET EST CET IE Dublin IS Reykjavik IT Rome GMT GMT CET JM Jamaica JP Tokyo EST JST KY Cayman EST LC St Lucia LI Vaduz LT Vilnius LU Luxembourg LV Riga AST CET EET CET ...

Page 257: ...ua MX Hermosillo MX Tijuana CET EET CET AST AST CET MUT CST CST CST CST MST MST MST PST NI Managua NL Amsterdam NO Oslo NR Nauru NU Niue NZ Auckland NZ Chatham CST CET CET NRT NUT NZS CHA OM Muscat GST PA Panama PE Lima PL Warsaw PR Puerto Rico PT Lisbon PT Madeira PT Azores PY Asuncion EST PES CET AST WET WET AZO PYS Time Zone Name Time Zone Code Table TIME ZONE NAME TIME ZONE CODE ...

Page 258: ...SAM YEK OMS NOV KRA IRK YAK VLA SAK MAG PET ANA SE Stockholm SG Singapore SI Ljubljana SK Bratislava SM San Marino SR Paramaribo SV El Salvador CET SGT CET CET CET SRT CST TR Istanbul TT Port of Spain TW Taipei EET AST CST UA Kiev US Eastern US Central US Mountain US Pacific US Alaska US Aleutian US Hawaii UY Montevideo EET EST CST MST PST AKS HAS HST UYS VA Vatican CET YU Belgrade CET Time Zone N...

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