Managing Calls
207
3.
Click
Save Settings
.
The changes takes affect immediately without a reboot.
4.
Click on
Basic Settings > Account Configuration
.
The illustration above shows 2 accounts configured on the phone. Accounts must be set
up by your System Administrator.
5.
For each account, enable the Call Forward state by placing a check mark in one or more
of the following
State
fields:
•
All
•
Busy
•
No Answer
The All option forwards all incoming calls for this account to the specified phone number
regardless of the state of the phone. The phone can be in the Busy or No Answer states,
or can be in the idle state. The phone still forwards all calls to the specified number.
The Busy option call forwards incoming calls only if the account is in the busy state. The
calls are forwarded to the specified phone number.
The No Answer option call forwards incoming calls only if the account rings but is not
answered in the defined number of rings. The call gets forwarded to the specified number.
Note:
If the BroadSoft BroadWorks Executive and Assistant Services feature is
enabled and your phone is configured with the Assistant’s role, an additional Forward
Filtering option may be available on the Account Configuration page. For information
on the BroadWorks Executive and Assistant Services feature, refer to
BroadSoft
BroadWorks Executive and Assistant Services
on
page 231.
Note:
You can use the Busy and No Answer states together using different forwarding
phone numbers. If these states are enabled for an account (the All state is disabled),
and the phone is in the busy state when a call comes in, the phone can forward the
call to the specified phone number (for example, voicemail). If there is no answer on
the phone after the specified number of rings, the phone can forward the call to a
different specified number, such as a cell phone number.
