Configuring Softkeys
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BUSY LAMP FIELD (BLF) KEY
The BLF feature on the IP phones allows a specific extension to be monitored for state changes.
BLF monitors the status (busy or idle) of extensions on the IP phone.
For example, a Supervisor configures BLFs on his phone for monitoring the status of a
co-worker’s phone use (busy or idle). If the co-worker’s phone is in an idle state, the
BLF
softkey
on the Supervisor’s phone is green. If the co-worker’s phone is ringing, the
BLF
softkey on the
Supervisor’s phone is yellow. If the co-worker is on a call or when the co-worker picks up his
phone to make a call, the
BLF
softkey on the Supervisor’s phone turns red, indicating that the
worker’s phone is in use and busy. Lastly, if the co-worker’s call is on hold, the
BLF
softkey on
the Supervisor’s phone displays the BLF hold icon.
The following table provides the BLF states on the phone and the corresponding icons.
Notes:
1.
BLF functionality can only be programmed on the top softkeys.
2.
BLF indicators can also be viewed through the Directory, Received Callers, and
Outgoing Redial Lists.
3.
BLF feature availability is dependent on your call manager. Contact your System
Administrator for more information.
Note:
You can also use a BLF-configured key to automatically dial the BLF-monitored
extension. Contact your System Administrator for more information.
BLF STATE
SOFTKEY ICON
Idle
Seized
Alerting (incoming call)
Active
Held
