Additional Features
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BROADSOFT BROADWORKS EXECUTIVE AND ASSISTANT
SERVICES
The IP phone supports the BroadSoft BroadWorks Executive and Assistant Services feature.
The Executive and Assistant Services feature allows for an inter-network relationship to be
created between Executives and Assistants allowing calls to the Executive’s phone to be
screened, filtered, and routed to an Assistant, whereby the Assistant can answer, divert the
filtered call, or push the call back to the Executive.
FILTER SOFTKEY
A “Filter” key type is available allowing both Executives and Assistants the ability to easily
activate and deactivate the Executive Call Filtering feature.
Filter Key for the Executive’s Phone
The Executive’s phone requires that only one Filter key be configured. The Filter key’s value
can either be left undefined or, it can be defined using the following values:
•
Executive Call Filtering Activation FAC (e.g. "#61")
•
Used when the Deactivation FAC is in the same format as the Activation FAC but
sequentially one number above the Activation FAC. For example, if the key value is
defined as "#61" (the Activation FAC), the phone will automatically assume that the
Deactivation FAC is "#62" and will use that code to deactivate Executive Call Filtering.
•
Executive Call Filtering Activation FAC followed by a semi-colon and then Executive Call
Filtering Deactivation FAC (e.g. "#61;*61" or "#61;#71")
•
Used when the Activation and Deactivation FACs are not in the same format or when
they are not sequential. For example, if the Activation FAC is configured in the BroadSoft
BroadWorks Web portal is "#61" and the Deactivation FAC is configured as "*61" or
"#71", the key value should be defined with the two specific FACs separated by a
semi-colon (i.e. "#61;*61" or "#61;#71" respectively).
Irrespective of a defined or undefined key value, when the Filter key is pressed, Executive Call
Filtering will be activated and the key’s corresponding state icon will turn red. When the Filter
Note:
Contact your System Administrator for feature availability details and additional
information on how to configure and use the BroadSoft BroadWorks Executive and
Assistant Services feature.
Note:
Contact your System Administrator if you require assistance with regards to
configuring the Filter key.
Notes:
1.
If the Deactivation FAC is not specified after the semi-colon (e.g. "#61;"), the
phone will ignore the semi-colon and behave as if only the Activation FAC was
defined (i.e. the phone will automatically assume that the Deactivation FAC is
in the same format but sequentially one number above the Activation FAC.
2.
The IP phones support Executive Call Filtering Activation/Deactivation FACs
that contain the prefix “#” or “*”.
