Handling Calls
163
RETRIEVING A HELD CALL
If you have more than one call on hold, you can reconnect to a held call by pressing the line/call
appearance button where that call is being held or by navigating to the call on the
Line Selection
or any
Call
screen and pressing
or
Pickup
softkey. Press
or the
Drop
softkey
to disconnect the call.
If an attempt to retrieve a held call fails, the 6873i displays a "Server Error" message and error
reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503"
for a Service Unavailable). You can disconnect the call on hold by pressing the
key in
certain circumstances. A call on hold can be disconnected by pressing the
key only
when these three conditions are met:
•
The line with the call on hold is the line in focus.
•
You have attempted to retrieve the call on hold by navigating to the call on the
Line Selection
or any
Call
screen and pressing the
or
Pickup
softkey.
•
The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the
attempt failed due to a different server error reason, pressing the
key will not
disconnect the call.
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls,
conference calls, and any transfer scenarios. In an attended transfer scenario, pressing
the
key after a failed retrieval attempt (that meets the above three conditions) will
disconnect the call on hold instead of launching the transfer.
TRANSFERRING CALLS
You can use the
Xfer
softkey offered on screen when in a connected call to transfer calls or
use a softkey configured with Transfer functionality (see “Transfer Key” on page 140).
BLIND TRANSFER
A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to.
CONSULTATIVE TRANSFER
You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers
the call. After consulting with the receiving party, you can either complete the transfer or cancel
the transfer to go back to the original call.
DIRECT TRANSFER
The 6873i IP phone provides a convenient direct method of transferring an existing call to
another existing call. If you have the transfer recipient on hold on another line, you can simply
navigate to the recipient and press the
Xfer
softkey and the direct transfer will be performed.
