Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
GL-10
Scripting A CMS feature lets you automate actions
such as changing an agent’s skills, running
reports, exporting report data, and many other
CMS functions. For example, you can create
a script to run a specified report and export
the data on schedule.
Scroll To use the bar on the side of the report
window to move forward, backward, up, or
down within a window.
Setup
Program A program that configures a system for a
particular environment; for example, it informs
the system of a new device or interface, such
as
CentreVu Framework.
Shared
Installation With this type of installation, the
CentreVu
Supervisor application software is installed to
a shared application folder on the network
server, but user-specific files and logs are
stored in a Supervisor folder on each user’s
PC or on their own network drive.
Shortcut An icon on your computer screen that enables
you to select and run an application (for
example,
CentreVu Supervisor) quickly and
easily.
Skill An attribute that is assigned to an ACD Agent.
Agent Skills can be thought of as the ability for
an Agent with a particular set of skills to
handle a call which requires one of those
skills.