Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Performing CMS Operations
Overview
6-2
This chapter gives you general information about how to use the windows you
access from the Supervisor Operations tabs. You will find Operations tabs
available under the following commands and tools:
●
Commands | Dictionary
●
Commands | Exceptions
●
Commands | Agent Administration
●
Commands | Call Center Administration
●
Tools|System Setup
●
Tools|Maintenance
●
Tools|User Permissions.
No matter which command or tool you use to select an operation, how you
perform the operation is the same.
NOTE:
If information applies to a specific Operations tab (Dictionary, Exceptions,
Agent Administration, Call Center Administration, System Setup,
Maintenance, or User Permissions), then that information is in the appropriate
chapter in the CentreVu CMS R3V8 Administration (585-210-910) document.
For example, Agent Administration has several procedures specific to that
command, so those procedures are located in Chapter 6, “Agent
Administration,” in that document.