Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights
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Time in DACW-IN
State Description — Amount of time the agent is in the
DACW-IN state.
Measures — DURATION while AGSTATE = DACW-
IN
Time in DACW-OUT
State Description — Amount of time the agent is in the
DACW-OUT state.
Measures — DURATION while AGSTATE = DACW-
OUT
Time in RING State Description — Amount of time the agent is in the
RING state.
Measures — DURATION while AGSTATE = RING
Time AUX Workmode Description — Amount of time the agent is in the AUX
workmode, including incoming and outgoing calls.
This time measures the time the agent remains in AUX,
regardless of any incoming or outgoing calls handled.
Measures — AGTIME while WORKMODE = AUX.
Time in ACD
Workmode Description — Amount of time the agent is in the ACD
workmode, including incoming and outgoing calls.
This time measures the time the agent remains in ACD,
regardless of any incoming or outgoing calls handled.
Measures — AGTIME while WORKMODE = ACD
Time in ACW
Workmode Description — Amount of time the agent is in the
ACW workmode, including incoming and outgoing
calls. This time measures the time the agent remains in
ACW, regardless of any incoming or outgoing calls
handled.
Measures — AGTIME while WORKMODE = ACW
Threshold Description/Database Item or Calculation