Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Getting Started with CentreVu Supervisor
Exploring the CentreVu Supervisor Controller
5-29
Commands
5
The Commands menu shown below gives you access to the Reports,
Dictionary, Exceptions, Agent Administration, and Call Center
Administration subsystems in CMS. It also gives you access to the Report
Wizard.
Menu Item Action
Reports When you select Reports from the Commands menu or
select the Reports button on the toolbar, the Reports
selector window opens. You will see the following tabs to
choose from:
●
Real-Time
●
Historical
●
Integrated.
Any Custom Reports you have created are ported to
Supervisor. You can view and print the reports in
Supervisor. To edit the reports, or create new ones, use the
Terminal Emulator or a CMS terminal.
From the Reports command, you can view, print, and
export data from all of the standard CMS reports, Custom
CMS Reports, Supervisor Integrated and Graphical reports,
and Report Designer reports.