Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Report Options
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Report Options
7
Use the Options tab to do the following actions:
●
Set the ACD and other general options that Supervisor will default to when
you log in (General tab).
●
Set up the colors that will be used in your graphical reports (Report Colors
tab).
●
Set up the colors that will be used in reports to tell you when threshold
highlights (not exceptions thresholds) have been reached. See
“Setting
Report Threshold Highlights” in this chapter for more information on
threshold highlights.
●
Choose or create a name format using {name} for Dictionary Name,
{entity} for entity type, and {number} for entity number. The name format
determines how items will be displayed in reports. For instance, if you
select the name format of {entity}{number}, then all of the entities
(splits/skills, ACDs, VDNs, vectors, trunks, trunk groups, call work codes,
and AUX codes) that can be named in the Dictionary will display as the
entity type and number instead of the Dictionary name. If you selected
{name} as the name format, then the names that have been assigned to the
entities in the Dictionary will display.