Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
GL-5
Designer
Reports Customized reports that can be created using
CentreVu Supervisor’s Report Designer feature, and
which are run from CentreVu Supervisor.
Dialog Box A small on-screen window that conveys or
requests information from the user. This
window can contain list boxes, text boxes,
tabbed pages, and so forth.
Dictionary A CMS subsystem that can be used to assign names
to various call center elements such as login IDs,
splits/skills, trunk groups, VDNs and vectors. These
names appear on reports, making them easier to
interpret.
Edit Menu A menu on the Supervisor Operations
windows. The menu lists the actions available
for that particular user window (for example,
cut, copy, and paste).
Exception A type of activity on the ACD which falls
outside of the limits you have defined. An
exceptional condition is defined in the CMS
Exceptions subsystem, and usually indicates
abnormal or unacceptable performance on
the ACD (by agents, splits/skills, VDNs,
vectors, trunks, or trunk groups).
Exceptions
Reports Display occurrences of unusual call-handling
events.
Find One A CMS action that searches the database for entries
thatch the input value.