CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights
7-66
Average talk time
a
Description — Average length of time the agent spends
talking on ACD calls.
Measures — AVG_AGENT_TALK_TIME calculation.
a. Sample Size thresholds apply.
Threshold
Description/Database Item or Calculation
Summary of Contents for CentreVu Supervisor
Page 6: ...Introduction...
Page 12: ...CentreVu Supervisor Version 8 Installation and Getting Started xii...
Page 270: ...CentreVu Supervisor Version 8 Installation and Getting Started Overview A 8...
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