Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
GL-8
Maintenance A CMS subsystem that is used for doing
routine maintenance of the
CentreVu CMS,
such as backing up data, checking on the
status of the connection to the switch, and
scanning the error log.
Name Fields Fields in which you may enter a name (synonym) that
has been entered in the Dictionary subsystem (for
example, names of agents, splits/skills, agent groups,
trunk groups, vectors, VDNs).
Network
Server A computer in a network shared by multiple users.
Pop-up A small window containing information that
displays over a Help window.
Queue/Agent
Reports A group of reports that give the status of all
top agents in a skill and queue status, or skill
status for a selected skill.
Readme File A file that provides up-to-the-minute
information on a newly released product; in
this case,
CentreVu Supervisor.
Read-Only A folder or file that can be read, but not
updated or erased.