Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Running a Report
7-3
Running a Report
7
If you have Report Designer and want to quickly and easily generate a new
customized report, select the Report Wizard
button in the Controller
toolbar. For more information about the Report Designer, see the CentreVu
®
Report Designer Version 8 User Guide (585-210-930).
To run a CMS report, do the following:
1. In the Controller toolbar, select Commands to display the Commands
drop-down menu.
2. Select one of the following options:
●
Commands|Reports |Real-Time, Historical, or Integrated tab
●
Commands|Dictionary | Reports tab
●
Commands|Exceptions | Reports tab
●
Commands|Agent Administration | Reports tab
●
Commands|Call Center Administration | Reports tab
●
Tools |Maintenance | Reports tab.