Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Using CentreVu Supervisor Reports
Setting Report Threshold Highlights
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Time in AVAIL State Description — Amount of time the agent is in the
AVAIL state.
Measures — DURATION while AGSTATE = AVAIL.
Time in ACD State Description — Amount of time the agent is in the ACD
state.
Measures — DURATION while AGSTATE = ACD
Time in ACD-IN State Description — Amount of time the agent is in the
ACD-IN state.
Measures — DURATION while AGSTATE =
ACD-IN
Time in ACD-OUT
State Description — Amount of time the agent is in the
ACD-OUT state.
Measures — DURATION while AGSTATE =
ACD-OUT
Time in DACD State Description — Amount of time the agent is in the
DACD state.
Measures — DURATION while AGSTATE = DACD
Time in DACD-IN
State Description — Amount of time the agent is in the
DACD-IN state.
Measures — DURATION while AGSTATE = DACD-
IN
Time in DACD-OUT
State Description — Amount of time the agent is in the
DACD-OUT state.
Measures — DURATION while AGSTATE = DACD-
OUT
Time in DACW State Description — Amount of time the agent is in the
DACW state.
Measures — DURATION while AGSTATE = DACW
Threshold Description/Database Item or Calculation