Lucent Technologies CentreVu Supervisor, Installation And Getting Started Manual

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CentreVu Supervisor Version 8 Installation and Getting Started
Troubleshooting
Troubleshooting Tips
9-11
OCX and DLL Incompatibilities
9
The CentreVu Supervisor application as well as other applications on your PC
use OCX and DLL files. Some of the OCXs and DLLs that Supervisor uses
may already exist on the PC because they are used by other applications.
Problems can occur when Supervisor uses existing OCXs and DLLs that are an
incompatible with what Supervisor needs. These problems may appear as
General Protection Faults (GPF), lockups, or other unexpected problems. To
determine if this type of problem exists, do the following steps:
1. Remove everything from your StartUp group, or hold down the Shift key
and press the L key while starting.
2. Restart Windows.
3. Run CentreVu Supervisor (make sure it is the only application running).
NOTE:
If the problem went away, it means that other software loaded on your PC
is using a OCX/DLL that is not compatible with CentreVu Supervisor.
4. Start running the software that was in the StartUp group.
If you still encounter problems, then you will not be able to run this software at
the same time as you run CentreVu Supervisor. Contact the National Customer
Care Center for assistance.
If you did not encounter problems, it is likely that this software is compatible
with the version of OCX/DLL that CentreVu Supervisor uses.
Windows Swap Files
9
Systems should be running with permanent swap files. This increases
performance during swap file operations.
Installing CentreVu Supervisor
9
Before you install CentreVu Supervisor, make sure no other application is
running. This includes items that may be in the Windows StartUp group and
items specified via the
WIN.INI
file
load=
and
run=
parameters. Restart
Windows after temporarily moving items from the StartUp group to another
group and after “commenting out” the
load=
and
run=
lines of the
WIN.INI
file.