Lenovo BladeCenter HX5 1909, Problem Determination And Service Manual

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• Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
• See “ Parts listing - BladeCenter HX5 ” on page 57 to determine which components are CRUs and which
components are FRUs.
• If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Type
Error Message
Action
Error Code: 0x800B0500
Error Group 1, memory (Bckup Mem
Status) is not redundant and not
operational
1. Check the event logs for other memory errors that might
occur (see “Event logs” on page 147).
2. Reseat all of the memory modules in the blade server (see
“Removing a DIMM - BladeCenter HX5” on page 103 and
“Installing a DIMM - BladeCenter HX5” on page 104).
3. Make sure all of the memory is enabled in the Setup utility
(see “Using the Setup utility” on page 20). Notice which
memory modules are disabled before you continue to the
next step.
4. Replace the memory modules that were disabled in the
Setup utility (see “Removing a DIMM - BladeCenter HX5”
on page 103 and “Installing a DIMM - BladeCenter HX5”
on page 104).
5. (Trained service technician only) Replace the
microprocessor that controls the failing memory module.
Note: DIMM connectors 1 through 8 are controlled by the
first microprocessor and DIMM connectors 9 through 16
are controlled by the second microprocessor.
See “Removing a microprocessor and heat sink” on page
130 and “Installing a microprocessor and heat sink” on
page 134.
Error Code: 0x806F0007
Note: Multiple events can be displayed for this error code. Be sure to read the message text to determine the
appropriate recovery actions.
Chapter 5
.
Diagnostics
177