Attention:
Moving a color monitor while it is turned on might cause screen discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart. Turn on the monitor.
Step 2. Check for correct advanced management module operation (see the documentation for your
BladeCenter chassis).
Note:
Some BladeCenter chassis types have several management-module components that might
need to be tested or replaced (see the
Installation Guide
for your advanced management module
for more information).
Step 3. Replace the monitor cable, if applicable.
Step 4. Replace the monitor.
Step 5. Replace the advanced management module (see the documentation for your BladeCenter chassis).
If these steps do not solve the problem, it is likely a problem with the blade server. See “Monitor or video
problems” on page 258.
Software problems
Use this information to diagnose and resolve software problems for the blade server.
IBM continually updates the support website with tips and techniques that you can use to resolve any
problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support
search website at http://www.ibm.com to see if any service bulletins have been generated. In the Search
field, enter the following terms: 7872, retain tip, and software.
1. To determine whether the problem is caused by the software, make sure that:
• The blade server has the minimum memory that is needed to use the software. For memory
requirements, see the information that comes with the software.
Note:
If you have just installed an adapter or memory, the blade server might have a memory-address
conflict.
• The software is designed to operate on the blade server.
• Other software works on the blade server.
• The software works on another server.
2. If you receive any error messages while you use the software, see the information that comes with the
software for a description of the messages and suggested solutions to the problem.
3. Contact your place of purchase of the software.
Universal Serial Bus (USB) port problems
Use this information to diagnose and solve USB port problems in the blade server.
IBM continually updates the support website with tips and techniques that you can use to resolve any
problems that you might be having with the BladeCenter HX5 blade server. Go to the BladeCenter support
search website at http://www.ibm.com to see if any service bulletins have been generated. In the Search
field, enter the following terms: 7872, retain tip, and usb.
The USB ports are shared BladeCenter chassis resources. First, make sure that the USB ports are assigned
to the blade server; then, see the following steps and “Solving shared BladeCenter resource problems” on
page 269.
1. Check the function of the shared BladeCenter chassis resources. See “Solving shared BladeCenter
resource problems” on page 269.
2. Make sure that:
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