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Lenovo BladeCenter HX5 1909, Problem Determination And Service Manual

Introducing the Lenovo BladeCenter HX5 1909, a high-performance server built for efficiency and reliability. Need assistance with troubleshooting or servicing? Look no further! Download the Problem Determination And Service Manual for free, exclusively from manualshive.com. Get the help you need to optimize your Lenovo BladeCenter HX5 1909's performance today!

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•  Follow the suggested actions in the order in which they are listed in the Action column until the problem is 

solved.

•  See “

Parts listing - BladeCenter HX5

” on page 57 to determine which components are customer replaceable 

units (CRU) and which components are field replaceable units (FRU).

•  If an action step is preceded by “(Trained service technician only),” that step must be performed only by a 

Trained service technician. 

Error code

Description

Action

3818005

Current Bank Core Root of 
Trust Measurement (CRTM) 
capsule signature invalid

1.  Revert to a previous version of the firmware for the blade server.

2.  If the blade server will not start, switch to the backup UEFI image. 

Set switch 7 to the on position. See “System-board switches” on 
page 13 for the location of switch 7.

3.  Update the firmware for the server. Make sure that you are using the 

latest firmware from http://www.ibm.com/support/ fixcentral/ 
systemx/groupView? query.productGroup=ibm%2FBladeCenter.

4.  Set switch 7 to the off position. See “System-board switches” on 

page 13 for the location of switch 7.

3818006

Opposite bank CRTM 
capsule signature invalid

1.  Revert to a previous version of the firmware for the blade server.

2.  If the blade server will not start, switch to the backup UEFI image. 

Set switch 7 to the on position. See “System-board switches” on 
page 13 for the location of switch 7.

3.  Update the firmware for the server. Make sure that you are using the 

latest firmware from http://www.ibm.com/support/ fixcentral/ 
systemx/groupView? query.productGroup=ibm%2FBladeCenter.

4.  Set switch 7 to the off position. See “System-board switches” on 

page 13 for the location of switch 7.

3818007

CRTM update capsule 
signature invalid

1.  Revert to a previous version of the firmware for the blade server.

2.  If the blade server will not start, switch to the backup UEFI image. 

Set switch 7 to the on position. See “System-board switches” on 
page 13 for the location of switch 7.

3.  Update the firmware for the server. Make sure that you are using the 

latest firmware from http://www.ibm.com/support/ fixcentral/ 
systemx/groupView? query.productGroup=ibm%2FBladeCenter.

4.  Set switch 7 to the off position. See “System-board switches” on 

page 13 for the location of switch 7.

3828004

AEM power capping 
disabled

1.  Check the settings and the event logs. 

2.  Make sure that the Active Energy Manager feature is enabled in the 

Setup utility. Select 

System Settings 

➙ 

Power 

➙ 

Active Energy 

Manager 

➙ 

Capping Enabled

. 

3.  Update the UEFI firmware. 

4.  Update the IMM firmware.

IMM error codes in AMM

The integrated management module (IMM) consolidates the service processor functionality, video controller, 
and remote presence capabilities in a single chip on the system board. The IMM monitors all components of 
the blade server and posts events in the IMM event log. In addition, most events are also sent to the 
advanced management module event log.

162

BladeCenter HX5 Blade ServerProblem Determination and Service Guide

Summary of Contents for BladeCenter HX5 1909

Page 1: ...BladeCenter HX5 Blade Server Problem Determination and Service Guide Machine Types 7873 7872 1910 1909 ...

Page 2: ...ices and User Guide documents on the IBM Documentation CD The most recent version of this document is available at http www ibm com supportportal Eighteenth Edition July 2017 Copyright Lenovo 2017 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contra...

Page 3: ...f band manual recovery method 50 In band automated boot recovery method 51 Out of band automated boot recovery method 52 Automated boot recovery ABR 52 Nx boot failure 52 Accessing the IMM 53 Potential conflicts with the LAN over USB interface 53 Resolving conflicts with the IMM LAN over USB interface 54 Configuring the LAN over USB interface manually 54 Chapter 3 Parts listing 57 Parts listing Bl...

Page 4: ... IMM I2C test 219 Optical drive CD or DVD test 244 Hard disk drive test 249 Ethernet controller test 250 Troubleshooting tables 253 General problems 254 Chassis problems 254 Storage drive problems 254 Intermittent problems 255 Keyboard or mouse problems 256 Memory problems 257 Monitor or video problems 258 Network connection problems 259 Operating system problems 260 Optional device problems 260 P...

Page 5: ... Association JEITA statement 286 Korea Communications Commission KCC statement 286 Russia Electromagnetic Interference EMI Class A statement 286 People s Republic of China Class A electronic emission statement 286 Taiwan Class A compliance statement 287 Index 289 Copyright Lenovo 2017 iii ...

Page 6: ...iv BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 7: ...iften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de instalar este produto...

Page 8: ...he hazard is and whether you must correct the problem before you work on the product Consider the following conditions and the safety hazards that they present Electrical hazards especially primary power Primary voltage on the frame can cause serious or fatal electrical shock Explosive hazards such as a damaged CRT face or a bulging capacitor Mechanical hazards such as loose or missing hardware To...

Page 9: ...gency power off EPO switch disconnecting switch or electrical outlet so that you can turn off the power quickly in the event of an electrical accident Disconnect all power before you perform a mechanical inspection work near power supplies or remove or install main units Before you work on the equipment disconnect the power cord If you cannot disconnect the power cord have the customer power off t...

Page 10: ...r perform installation maintenance or reconfiguration of this product during an electrical storm Connect all power cords to a properly wired and grounded electrical outlet Connect to properly wired outlets any equipment that will be attached to this product When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or str...

Page 11: ...roperly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Note Statement 12 CAUTION The following label indicates a hot surface nearby Statement 21 CAUTION Hazardous energy is present when the blade is connected to the power source Always replace the blade cover be...

Page 12: ...nput power or network connections Step 2 View the light path diagnostics LEDs and event logs The blade server is designed for ease of diagnosis of hardware and software problems Light path diagnostics LEDs See Light path diagnostics on page 202 for information about using light path diagnostics LEDs Event logs See Event logs on page 147 for information about notification events and diagnosis Softw...

Page 13: ...nd device driver updates for your blade server In addition you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics For more information about UpdateXpress System Packs see http www ibm com support entry portal docdisplay lndocid SERV XPRESS For more information about the Bootable Media Creator see ht...

Page 14: ... server see Chapter 2 Configuring the blade server on page 19 Step 6 See controller and management software documentation If the problem is associated with a specific function for example if a RAID hard disk drive is marked offline in the RAID array see the documentation for the associated controller and management or controlling software to verify that the controller is correctly configured Probl...

Page 15: ... After you have verified that all code is at the latest level all hardware and software configurations are valid and no light path diagnostics LEDs or log entries indicate a hardware component failure contact IBM or an approved warranty service provider for assistance To open an online service request go to http www ibm com support entry portal Open_service_request Be prepared to provide informati...

Page 16: ......

Page 17: ...ode is provided through the advanced management module web interface For more information about scalable blade complexes and FlexNode partitioning see Working with a scalable blade complex on page 16 Note You can combine two BladeCenter HX5 blade servers to form a scalable blade complex You can also combine a single BladeCenter HX5 blade server with an IBM MAX5 expansion blade for expanded memory ...

Page 18: ...res that are not described in the documentation that comes with the blade server The documentation might be updated occasionally to include information about those features Technical updates might also be available to provide additional information that is not included in the blade server documentation To obtain the latest and most up to date documentation for this product go to http publib boulde...

Page 19: ...mation to help you resolve problems yourself and it contains information for service technicians The following documentation is also available Installation and User s Guide This document contains general information about the blade server including how to install supported optional devices and how to configure the blade server Safety Information This document contains translated caution and danger...

Page 20: ... how they are used The caution and danger statements in this document are also in the multilingual Safety Information document which is on the IBMDocumentation CD Each statement is numbered for reference to the corresponding statement in the Safety Information document The following notices and statements are used in this document Note These notices provide important tips guidance or advice Import...

Page 21: ...he blade server to recognize and use USB media drives and devices The BladeCenter chassis uses USB for internal communications with these devices The following table is a summary of the features and specifications of the BladeCenter HX5 blade server Chapter 1 Introduction 5 ...

Page 22: ...supported Serial over LAN SOL Wake on LAN WOL Redundant buses for communication with keyboard mouse and removable media drives Predictive Failure Analysis PFA alerts Microprocessors Memory Electrical input 12 V dc Size Single BladeCenter HX5 blade server Height 24 5 cm 9 7 in 6U Depth 44 6 cm 17 6 in Width 2 9 cm 1 14 in Maximum weight 5 6 kg 12 38 lb 2 BladeCenter HX5 blade servers assembled into...

Page 23: ... local power control is enabled for the blade server Local power control is enabled and disabled through the advanced management module web interface After the blade server is removed from the chassis press this button to activate the system board LEDs light path diagnostics See System board LEDs BladeCenter HX5 on page 15 for more information This button is also the power LED This green LED indic...

Page 24: ...e than one blade server bay is identified by the lowest bay number that it occupies If there is no response when you press the KVM select button you can use the advanced management module web interface to determine whether local control has been disabled on the blade server See the IBM BladeCenter Advanced Management Module User s Guide for more information Notes 1 The operating system in the blad...

Page 25: ...able at http publib boulder ibm com infocenter director v6r2x index jsp Fault LED When this amber LED is lit it indicates that a system error has occurred in the blade server In addition the fault LED on the chassis system LED panel is lit See Light path diagnostics LEDs on page 207 for more information about the LEDs on the BladeCenter HX5 blade server The fault LED turns off only after the error...

Page 26: ...nformation The Light path power LP2 LED is referred to as MEU LED Power in the system event log See Light path diagnostics LEDs IBM MAX5 on page 209 for more information about the LEDs on the IBM MAX5 expansion blade Scalability indicators The BladeCenter HX5 blade server provides scalability indicators which are viewable through the front bezel of the blade server when it is installed in a BladeC...

Page 27: ...g with the advanced management module the power on LED flashes rapidly and the power control button on the blade server does not respond This process can take approximately 90 seconds after the blade server has been installed 2 While the blade server is starting the power LED on the front of the blade server is lit and does not flash See Blade server controls and LEDs on page 7 for the power LED s...

Page 28: ...ating system If the operating system stops functioning you can press and hold the power button for more than 4 seconds to turn off the blade server Attention Pressing the button for 4 seconds forces the operating system to shut down immediately Data loss is possible You can turn off the blade server through the advanced management module web interface For more information about the advanced manage...

Page 29: ...1 8 DIMMs 9 16 Note The optional SSD expansion card is installed in the I O expansion connector SSD System board switches Use this information to locate and understand the system board switches in the blade server The following illustration shows the location of the switch block and the IMM backup jumper on the system board SW2 0 9 8 7 6 5 4 3 2 1 ON The following table describes the function of t...

Page 30: ...sets the RTC A momentary toggle is all that is required To avoid excessive battery drain do not leave this switch on SW2 6 Reserved SW2 7 Flash bank select The default position is off Turning this switch to the on position forces the blade to boot from the backup UEFI image SW2 8 Wake on LAN WOL disable The default position is off Turning this switch to the on position disables WOL SW2 9 Force H8 ...

Page 31: ...ED Battery error LED I O expansion card LED Scaling error LED Blade expansion card LED Expansion connector LED System board LEDs IBM MAX5 expansion blade Use this information to locate system board LEDs in the IBM MAX5 expansion blade The following illustration shows the LEDs on the system board To determine if one or more LEDs are lit on the IBM MAX5 expansion blade system board check the front b...

Page 32: ... blade server is installed in blade server bay 8 The primary blade server receives power from power domain 1 of the chassis and the secondary blade server receives power from power domain 2 of the chassis The following situations can occur if there is a power loss to either power domain depending on how the scalable blade complex is implemented If the scalable blade complex is implemented in singl...

Page 33: ... replace the UEFI settings on the secondary server Note When you upgrade the firmware for the blade servers operating in single partition mode you only have to upgrade the primary blade server The firmware on the secondary blade server is automatically updated See Using the Setup utility on page 20 for more information about the Setup utility The primary blade server has access to the SSDs on the ...

Page 34: ...18 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 35: ...l up to two solid state drives in the blade server and implement RAID level 0 striping or RAID level 1 mirror arrays in operating systems that are listed on the ServerProven list at http www ibm com servers eserver serverproven compat us For the blade server you must configure the RAID by using the LSI Configuration Utility program Note If you are implementing a scalable blade complex in single pa...

Page 36: ...lade servers that are part of the complex Step 3 Click Available actions Create partition Using the Setup utility Use these instructions to start the Setup utility To start the Setup utility complete the following steps Step 1 Turn on the blade server see Turning on the blade server on page 11 Step 2 Immediately give the blade server control of the BladeCenter unit shared keyboard video and mouse ...

Page 37: ...r your blade server To configure a UEFI compatible expansion card complete the following steps 1 Select Please refresh this page first and press Enter 2 Select the device driver that you want to configure and press Enter 3 When you have finished changing settings press Esc to exit from the program select Save to save the settings that you have changed Processors Select this choice to view or chang...

Page 38: ...river to use ASU to change the IMM or UEFI configuration You cannot set the IMM OS Loader watchdog Network Configuration Select this choice to view the system management network interface port the IMM MAC address the current IMM IP address and host name define the static IMM IP address subnet mask and gateway address specify whether to use the static IP address or have DHCP assign the IMM IP addre...

Page 39: ...o view add delete or change the device boot priority boot from a file select a one time boot or reset the boot order to the default setting System Event Logs Select this choice to access the System Event Manager where you can view the POST event log and the system event log The POST event log contains the three most recent error codes and messages that were generated during POST The system event l...

Page 40: ...t saved the changes that you have made in the settings you are asked whether you want to save the changes or exit without saving them Using the PXE boot agent utility program Use the Preboot Execution Environment PXE boot agent utility program to select the boot protocol and other boot options and to select a power management option Notes 1 The blade server does not support Remote Program Load RPL...

Page 41: ...dated when the system board is replaced Use the Advanced Settings Utility to update the UUID You can download the ASU from the IBM website To download the ASU and update the UUID complete the following steps Step 1 Download the Advanced Settings Utility ASU from http www ibm com systems support supportsite wss docdisplay lndocid TOOL ASU brandind 5000016 Step 2 Select one of the following methods ...

Page 42: ...d default values asu set SYSTEM_PROD_DATA SYsInfoUUID uuid_value user user_id password password Example that does use the user ID and password default values asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value Online KCS access unauthenticated and user restricted You do not need to specify a value for access_method when you use this access method Example asu set SYSTEM_PROD_DATA SysInfoUUID uuid_value...

Page 43: ...6 2 ASU sets the DMI in the IMM Select one of the following methods to access the IMM to set the DMI Online from the target system LAN or keyboard console style KCS access Remote access to the target system LAN based Bootable media containing ASU LAN or KCS depending upon the bootable media Note IBM provides a method for building a bootable media You can create a bootable media using the Bootable ...

Page 44: ...lues asu set SYSTEM_PROD_DATA SYsInfoProdName m t_model user imm_user_id password imm_password asu set SYSTEM_PROD_DATA SYsInfoSerialNum s n user imm_user_id password imm_password asu set SYSTEM_PROD_DATA SYsEncloseAssetTag asset_tag user imm_user_id password imm_ password Examples that do use the user ID and password default values asu set SYSTEM_PROD_DATA SysInfoProdName m t_modelasu set SYSTEM_...

Page 45: ...Name m t_model host imm_ip asu set SYSTEM_PROD_DATA SysInfoSerialNum s n host imm_ip asu set SYSTEM_PROD_DATA SysEncloseAssetTag asset_tag host imm_ip Bootable media You can also build a bootable media using the applications available from http www ibm com systems support supportsite wss docdisplay lndocid TOOL BOMC brandind 5000016 5 Restart the blade server Using the LSI Logic Configuration Util...

Page 46: ... multiple IBMBladeCenter tools and updates from UpdateXpress System Packs which contain Windows and Linux firmware and device driver updates You can also create an IBM ServerGuide Setup and Installation CD for deploying Windows operating systems and updates on supported systems For more information about the Bootable Media Creator see http www ibm com systems support supportsite wss docdisplay lnd...

Page 47: ...lied to each system in the scalable complex independently You can obtain the firmware updates from http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter Complete the following steps to update the firmware for the blade servers Note The blade servers in the scalable blade complex must be at the same firmware levels before they are restarted 1 Update the IMM firm...

Page 48: ...ollowing script illustrates how an Expect type script might be created to update the firmware for both blade servers Important IBM does not provide support for Expect scripts For more information about using Expect see the Expect website at http expect sourceforge net For more information about using the advanced management module CLI see the BladeCenter Advanced Management Module Command Line Int...

Page 49: ...ExpectLogs txt exp_internal f directory ExpectDiag txt 0 Temp hack proc log_init_custom logfile global fm_logfile global g_module_name global g_test_results_base_dir Cache the module name set g_module_name logfile Figure out the logfile path test_results_set_base_dir Set it set fm_logfile g_test_results_base_dir Logfile txt Capture a log message with a nice time stamp Chapter 2 Configuring the bla...

Page 50: ... save_amm Save pointer of original amm value set save_target Save pointer for current AMM state set save_userid Save pointer of original userid value set save_password Save pointer of original password value array set g_imm_fw_levels Array of IMM firmware levels array set g_uefi_fw_levels Array of uEFI firmware levels Unexpected EOF handler proc eof_handler global save_amm save_userid save_passwor...

Page 51: ...et value proc amm_restore_save_target global amm_id save_target send i amm_id env T save_target r expect i amm_id exact OK return 0 ft_error Unable to restore AMM target after disconnect Handy function to collect all flash failure logs for a given blade proc collect_flash_failure_logs blade global g_target_blade g_test_results_dir Create a storage space for our output set g_target_blade blade set ...

Page 52: ... rv imm_ffdc_collect_capture blade set fn imm_ffdc_get_service_file_name blade set rv collect_file_from_amm service fn g_test_results_dir IMM_FFDC tgz if rv 0 ft_log Blade blade Successfully collected IMM FFDC data else ft_log Blade blade Failure collecting IMM FFDC data Cleanup set rv imm_ffdc_cleanup_amm fn Reset all of the configured blades in the chassis proc reset_all_blades global blade_pres...

Page 53: ...g Blade blade Rebooted host OS return 0 timeout return 1 Reset a blade via the AMM Returns 0 on success and 1 on timeout proc reset_blade_gator blade global amm_id Gator zap set gator_map 1 2 3 4 5 6 7 8 9 a b c d e f set gator_offset lindex gator_map blade_no send i amm_id dbg gator x gater_offset Tsystem mm 1 r n expect i amm_id OK ft_log Blade blade Gator zap return 0 timeout return 1 Reboot th...

Page 54: ...amm_id We should discover what bay the MM is in hardcoded to 1 right now set mm 1 send i amm_id env T system mm mm r expect i amm_id exact system mm mm expect i amm_id OK set rv amm_save_target system mm mm return 0 return 1 Set the CLI target to system Returns 0 on success and 1 on failure proc amm_set_system_target global amm_id send i amm_id env T system r 38 BladeCenter HX5 Blade ServerProblem...

Page 55: ...no r expect i amm_id OK set rv amm_save_target system blade blade_no return 0 return 1 Collect the current SOL ready status proc blade_collect_sol_ready_status global amm_id send i amm_id sol r expect i amm_id OK timeout return 1 expect i amm_id SOL Session Ready return 0 return 1 Log into the AMM proc amm_login amm userid password global amm_id save_amm save_userid save_password Chapter 2 Configu...

Page 56: ...mb out incase the AMM connection dies expect_after i amm_id eof eof_handler Log into the AMM expect password send password r Make sure we made it expect exact system Log out of the AMM Be nice to the CLI it won t run commands some times if you close the connection on it too soon proc amm_logout global amm_id Log out and let the CLI figure out what happened send i amm_id exit r catch close i amm_id...

Page 57: ... i amm_id n set temp expect_out buffer set length string length temp set length expr length 3 set uefi_level string range temp 1 length set g_uefi_fw_levels blade uefi_level Find the SP string expect i amm_id re Blade expect i amm_id Build ID expect i amm_id n set temp expect_out buffer set length string length temp set length expr length 3 set imm_level string range temp 1 length set g_imm_fw_lev...

Page 58: ...ote_directory filename set arg5 o set arg6 local_copy set run_command list exec command arg1 arg2 arg3 arg4 arg5 arg6 if catch run_command result ft_log Curl command crashed with result result fetching arg4 ft_log Curl The command was command arg1 arg2 arg3 arg4 arg5 arg6 return 1 return 0 Delete a file from the AMM proc delete_file_from_amm filename global amm_id send i amm_id files d filename r ...

Page 59: ...rimright temp set complex string range complex 1 4 set multinode_entry list lappend multinode_entry complex timeout ft_error parse error exp_continue Find the slots i amm_id Bay expect i amm_id n set temp expect_out buffer set bay string trimright temp set bay string range bay 0 string length bay lappend multinode_entry bay timeout ft_error parse error exp_continue i amm_id No scalable complex fou...

Page 60: ...set count llength multinode_complex if count 0 return empty Search each list in the multinode complex list foreach temp multinode_complex Now seach the sublist foreach temp1 temp if temp1 slot_no return temp return empty Send the update command for the blade proc flash_update_mn_blade blade_no firmware_image global amm_id tftp_server g_normal_timeout_value Tell the AMM no timeout 44 BladeCenter HX...

Page 61: ...value while we flash set timeout 1000 set complex_name lindex slots 0 ft_log Attempting to flash complex complex_name Flash each slot number foreach slot slots if slot complex_name continue ft_log Flashing slot number slot Send the update command send i amm_id update i tftp_server l firmware_image T system blade slot sp r n Process results set rv 1 expect i amm_id successful set rv 0 i amm_id mean...

Page 62: ...ging around proc purge_old_upd_files global amm_id AMM53 series introduced a strange behaviour that needs to be investigated but can be worked around with a delay sleep 20 Look for stale files send i amm_id files T system mm 1 r n expect i amm_id Available return i amm_id volatile upd puts n n Must delete expect_out buffer n n return Send the update command for the blade 46 BladeCenter HX5 Blade S...

Page 63: ...erver l firmware_image T system blade blade_no sp r n Process results set rv 1 expect i amm_id successful set rv 0 i amm_id meant set rv 1 i amm_id failed set rv 1 i amm_id nable set rv 1 Restore the timeout and return the rv set timeout g_normal_timeout_value return rv This loop will flash all blades in a given chassis to a given level of IMM or uEFI firmware via the AMM proc flash_all_blades fir...

Page 64: ... Script startup check usage and assign globals if argc 6 puts USAGE argv0 Chassis_Ip Userid Password TftpServer TftpFilename Blade_No exit set amm lindex argv 0 set userid lindex argv 1 set password lindex argv 2 set tftp_server lindex argv 3 set tftp_filename lindex argv 4 set blade_no lindex argv 5 Code start set rv log_init 1 set rv amm_login amm userid password set rv purge_old_upd_files set r...

Page 65: ...he following steps Step 1 Download the blade server UEFI firmware update from the World Wide Web see Updating firmware and device drivers on page 30 Step 2 Turn off the server see Turning off the blade server on page 12 Step 3 Remove the blade server from the BladeCenter unit see Removing the blade server from the BladeCenter chassis on page 66 Step 4 Remove the server cover See Removing the blade...

Page 66: ...Reset the CMOS by removing the battery see Removing the battery on page 76 Step 23 Leave the battery out of the server for 5 minutes Step 24 Reinstall the battery see Installing the battery on page 77 Step 25 Replace the cover and reinstall the blade server in the BladeCenter unit making sure that the media tray is selected by the relevant blade server See Installing the blade server cover on page...

Page 67: ... 67 Step 21 Restart the blade server see Turning off the blade server on page 12 and Turning on the blade server on page 11 The system begins the power on self test POST If this does not recover the primary bank continue with the following steps Step 22 Remove the blade server form the BladeCenter unit see Removing the blade server from the BladeCenter chassis on page 66 Step 23 Remove the server ...

Page 68: ...the blade server to recover Step 5 Use the browse button to point to the UEFI update file Step 6 Click the Update button to update the UEFI firmware Step 7 Restart the server see Turning off the blade server on page 12 and Turning on the blade server on page 11 Step 8 At the firmware splash screen press F3 when prompted to restore to the primary bank The server boots from the primary bank Automate...

Page 69: ... routed correctly from the host to the IMMs each of the LAN over USB interfaces must appear on a separate subnet to the host The IMM implements a DHCP server that services only the LAN over USB interface It assigns the subnet mask on the LAN over USB interfaces for the host to 255 255 255 0 The following table shows the IP addresses for each of the blade servers in a complex Table 3 LAN over USB a...

Page 70: ...Windows INF file that identifies this device The signed version of the INF file is included in all of the Windows versions of the IMM UEFI and DSA update packages Complete the following steps to install ibm_rndis_server_os inf Note You only have to perform these steps if the server is running a Windows operating system and the ibm_ rndis_server_os inf file has not been previously installed The fil...

Page 71: ...g the Setup utility on page 20 for information about the Setup utility Installing the LAN over USB Linux device driver Versions of Linux since RHEL5 Update 3 and SLES10 Service Pack 2 support the LAN over USB interface by default This interface is detected and displayed during the installation of these operating systems See Table 3 LAN over USB addresses on page 53 for information about the IP add...

Page 72: ...56 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 73: ...he web complete the following steps Note Changes are made periodically to the IBM website The actual procedure might vary slightly from what is described in this document 1 Go to http www ibm com supportportal 2 Under Product support click BladeCenter 3 Under Popular links click Part documents lookup 4 From the Product Family menu select BladeCenter HX5 and click Go Note The illustrations in this ...

Page 74: ...B Fibre Channel Expansion Card CFFh 00Y3273 2 QLogic 2 Port 10Gb Converged Network Adapter CFFh 00Y3283 2 2 4 Port Ethernet Expansion Card CFFh 44W4488 2 2 Port 40 Gb Infiniband Expansion Card CFFh 60Y0927 2 Brocade 2 Port 10GbE Converged Network Adapter CFFh 81Y1654 2 Broadcom 4 Port 10 Gb Ethernet Expansion Card CFFh 46M6165 2 Broadcom 2 Port 10 Gb Ethernet Expansion Card CFFh 46M6169 2 Broadcom...

Page 75: ...n E7 2803 Processor 1 73GHz 18M 4 8GT s 6C 105W Type 7873 models 69Y3063 4 Intel Xeon E7 2820 Processor 2 00GHz 18M 5 86GT s 8C 105W Type 7873 models 69Y3069 4 Intel Xeon E7 2830 Processor 2 13GHz 24M 6 4GT s 8C 105W Type 7873 and 1910 models 69Y3075 4 Intel Xeon E7 2850 Processor 2 00GHz 24M 6 4GT s 10C 130W Type 7873 models 69Y3085 4 Intel Xeon E7 2860 Processor 2 26GHz 24M 6 4GT s 10C 130W Type...

Page 76: ...11 Memory 8 GB 2R x 4 2 Gbit DDR 3 1333 MHz VLP RDIMM Type 7872 models 49Y1556 11 Memory 8 GB 2R x 8 4 Gbit DDR 3 1333 MHz VLP RDIMM 1 35V capable Type 7873 models 00D4987 11 Memory 8 GB 4R x 8 2 Gbit DDR 3 1066 MHz VLP RDIMM Type 7872 models 46C7504 11 Memory 8 GB 4R x 8 2 Gbit PC3L 8500R 777 VLP RDIMM 1 35V capable Type 7873 models 46C0582 11 Memory 16 GB 2R x 4 4 Gbit DDR 3 1333 MHz VLP RDIMM 1...

Page 77: ...nd scale tray 68Y7867 BladeCenter HX5 blade label kit 68Y7858 Scaling Card 3 16 inch Hex Driver 68Y7865 Microprocessor Installation Tool Type 7872 and 7873 models 68Y7268 BladeCenter HX5 Speed Burst Card 59Y5890 BladeCenter HX5 2 node scalability card 46M6976 IBM MAX5 expansion blade version 1 88Y6176 IBM MAX5 expansion blade version 2 88Y6129 IBM MAX5 1 node scalability card 59Y5878 IBM BladeCent...

Page 78: ...slightly from what is described in this document 1 Go to http www ibm com supportportal 2 Under Product support click BladeCenter 3 Under Popular links click Part documents lookup 4 From the Product Family menu select BladeCenter HX5 and click Go Note The illustrations in this document might differ slightly from your hardware Replaceable components are of four types Tier 1 customer replaceable uni...

Page 79: ... listing IBM MAX5 version 2 Index Description CRU part number Tier 1 CRU part number Tier 2 FRU part number 1 Cover Type 7872 models 68Y7859 1 Cover Type 7873 models 68Y7957 2 Memory 2 GB 1R x 8 2 Gbit PC3L 10600R 999 VLP RDIMM 1 35V capable 46C0572 2 Memory 4 GB 2R x 8 2 Gbit PC3L 10600R 999 VLP RDIMM 1 35V capable 46C0576 2 Memory 8 GB 2R x 8 4 Gbit DDR 3 1333 MHz VLP RDIMM 1 35V capable 00D4987...

Page 80: ...129 IBM MAX5 1 node scalability card 59Y5878 Miscellaneous parts kit 44X2168 DIMM fillers 60H2962 Miscellaneous Parts Kit The following parts are provided in the miscellaneous parts kit Float plate assembly Bezel screw Heat sink baffle Left filler plate Right filler plate Screw M3x16 socket hex drive 64 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 81: ...y known issues are addressed and that your blade server is ready to function at maximum levels of performance Observe good housekeeping in the area where you are working Place removed covers and other parts in a safe place Back up all important data before you make changes to disk drives Before you remove a blade server from the BladeCenter chassis you must shut down the operating system and turn ...

Page 82: ...While the device is still in its static protective package touch it to an unpainted metal part of the BladeCenter chassis or any unpainted metal surface on any other grounded rack component in the rack in which you are installing the device for at least 2 seconds This drains static electricity from the package and from your body Remove the device from its package and install it directly into the b...

Page 83: ...tem Step 3 Press the power button to turn off the blade server see Turning off the blade server on page 12 for more information Note If the blade server is part of a scalable blade complex operating in single partition mode pressing the power button on one blade server causes both blade servers to shut down Step 4 Open the two release handles as shown in the illustration The blade server moves out...

Page 84: ...nt of the blade server to the closed position Note After the blade server is installed the IMM in the blade server initializes and synchronizes with the advanced management module This process takes approximately 90 seconds to complete The power LED flashes rapidly and the power control button on the blade server does not respond until this process is complete Step 6 Turn on the blade server see T...

Page 85: ...assemble a scalable blade complex To disassemble a scalable blade complex complete the following steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the scalable blade complex is installed in a BladeCenter chassis remove it see Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3 Remove the cover from the topmost...

Page 86: ...structions Note You only need to remove the scalability tray if you intend to install the blade servers in blade server bays that are not adjacent or if you intend to install the blade servers in different BladeCenter chassis Step 9 Install a cover on each blade server see Installing the blade server cover on page 73 for instructions Assembling a scalable blade complex Use this information to asse...

Page 87: ...over Pins a Lower the topmost blade server so that the slots at the rear slide down onto the pins at the rear of the bottom blade server as shown in the illustration b Pivot the topmost blade server to the closed position as shown in the illustration until it clicks into place Step 7 Install the 2 node scalability card see Installing the 2 node Scalability card on page 85 Step 8 Install the blade ...

Page 88: ...t static protective surface orienting the blade server with the bezel pointing toward you Step 4 Press the blade server cover release on each side of the blade server topmost blade server in a scalable blade complex or expansion unit and lift the cover away from the blade server as shown in the following illustration Blade server cover release Cover pins Blade server cover Step 5 Lay the cover fla...

Page 89: ...ps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 Carefully lay the blade server on a flat static protective surface orienting the blade server with the bezel pointing toward you Step 3 Lower the cover so that the slots at the rear slide down onto the pins at the rear of the blade server as shown in the illustration Before you close the cover make sure ...

Page 90: ...cover see Removing the blade server cover on page 71 for instructions Step 5 Press the blade server cover release on each side of the blade server and lift the expansion unit from the blade server Step 6 Rotate the expansion blade open then lift the expansion blade from the blade server Step 7 If additional expansion units need to be removed repeat steps Step 5 on page 74 and Step 6 on page 74 Ste...

Page 91: ...o the BladeCenter chassis until the cover is installed and closed Do not attempt to override this protection Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before installing the blade server Blade server cover release Blade server cover release Cover Pins To install and close the blade server cover complete the...

Page 92: ...tery Use this information to remove the battery from the blade server To remove the battery complete the following steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the blade server or scalable blade complex is installed in a BladeCenter chassis remove it See Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3...

Page 93: ...placing the lithium battery use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C ...

Page 94: ...scalable blade complex see Assembling a scalable blade complex on page 70 for instructions Step 15 Install the IBM MAX5 expansion blade if you removed one see Installing an IBM MAX5 expansion blade on page 88 for instructions Step 16 Install the optional expansion unit if you removed one from the blade server see Installing an expansion unit on page 75 for instructions Step 17 Install the cover on...

Page 95: ... cover release on each side of the blade server and lift the topmost blade server from the bottom blade server as shown in the following illustration Blade server cover release Blade server cover release Secondary BladeCenter HX5 blade server Step 7 Carefully lay the blade server on a flat static protective surface with the cover side down Step 8 Using a small screwdriver press down on the spring ...

Page 96: ... Step 2 If the blade server is installed in a BladeCenter chassis remove it see Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3 Carefully lay the blade server on a flat static protective surface with the cover side down Step 4 Align the scalability tray flush with the blade server in the start position The pins on the scalability tray should be aligned wit...

Page 97: ...t the spring plates are engaged Removing the 1 node speed burst card Use this information to remove the 1 node speed burst card from a blade server To remove the 1 node speed burst card complete the following steps Alignment pins Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Chapter 4 Removing and replacing blade server components 81 ...

Page 98: ... follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the 1 node speed burst card Use this information to install a 1 node speed burst card in a blade server To install a 1 node speed burst card complete the following steps Alignment pins Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the ...

Page 99: ...ng a torque driver the correct torque is 15 in lb Step 13 Install the optional expansion unit if you removed one from the blade server see Installing an expansion unit on page 75 for instructions Step 14 Install the cover onto the blade server see Installing the blade server cover on page 73 for instructions Step 15 Install the blade server or scalable blade complex into the BladeCenter chassis se...

Page 100: ...ers are no longer scaled each blade server operates independently in a chassis You do not need to remove the scalability tray from the topmost blade server as long as you install the two blade servers in adjacent blade server bays If you do remove the scalability tray you must also install a cover on the bottom blade server Step 8 If you are instructed to return the 2 node scalability card follow ...

Page 101: ... burst card on page 82 or scalability fillers from both blade servers depending on which you have installed To remove the scalability filler complete the following steps a Using the 3 16 hex driver that comes with the scalability kit loosen the nut that attaches the filler to the blade server b Lift the filler off of the blade server Step 6 Attach the scalability tray to the topmost blade server s...

Page 102: ...ep 10 Align the pins on the bottom of the IBM 2 node scalability card with the holes on the scalability connector on the blade server Step 11 Press down firmly so that the 2 node scalability card is flush with the scalability connector on the blade server 86 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 103: ...Install the optional expansion unit if you removed one from the blade server see Installing an expansion unit on page 97 for instructions Step 16 Install the blade cover on the topmost blade server see Installing the blade server cover on page 73 for instructions Step 17 Install the scalable blade complex into the chassis see Installing a blade server in a BladeCenter chassis on page 67 for instru...

Page 104: ...m the blade server b Rotate the IBM MAX5 open then lift the IBM MAX5 from the blade server Step 6 If your BladeCenter HX5 blade server does not have tall heat sinks and you are not installing another IBM MAX5 expansion blade complete the following steps a Locate the power sharing connector on the BladeCenter HX5 blade server and install the power jumper see Blade server connectors BladeCenter HX5 ...

Page 105: ...BM MAX5 expansion blade installed For the list of DIMMs available for your IBM MAX5 expansion blade see Parts listing IBM MAX5 on page 62 or go to http www ibm com supportportal for an updated parts listing To install an IBM MAX5 complete the following steps IBM MAX5 Power jumper Blade server cover release Blade server cover release Upper ridge Step 1 Before you begin read Safety on page v and Ins...

Page 106: ...e following steps 1 Remove the operator control panel access panel a Using a screwdriver remove each of the screws on the right access panel b Lift the access panel away from the blade server 2 Remove the embedded hypervisor card access panel a Using a screwdriver remove each of the screws on the right access panel b Lift the access panel away from the blade server 3 Install the EMC gasket on the ...

Page 107: ...cess panel 5 Install the embedded hypervisor key access panel a Align the holes in the access panel with the holes in the blade server b Use a screwdriver to install the screws in the holes of the access panel 6 Remove the heat sink access plates on the IBM MAX5 expansion blade Chapter 4 Removing and replacing blade server components 91 ...

Page 108: ...g a DIMM IBM MAX5 expansion blade on page 107 and Installing a DIMM IBM MAX5 on page 108 Step 14 Install the blade server or scalable blade complex into the BladeCenter chassis see Installing a blade server in a BladeCenter chassis on page 67 for instructions Removing the IBM MAX5 1 node Scalability card Use this information to remove the IBM MAX5 1 node scalability card from a blade server To rem...

Page 109: ...ep 7 Lift the 1 node scalability card off of the blade server and expansion blade and store the card in a safe place Step 8 Install either a 1 node Speed Burst card see Installing the 1 node speed burst card on page 82 or a scalability filler To install a scalability filler complete the following steps Chapter 4 Removing and replacing blade server components 93 ...

Page 110: ...3 Remove the cover for the blade server see Removing the blade server cover on page 71 for instructions Step 4 If an optional expansion unit is installed remove the expansion unit see Removing an expansion unit on page 96 for instructions Note Optional expansion units are not supported when a IBM MAX5 expansion blade is installed Step 5 Remove the 1 node Speed Burst card see Installing the 1 node ...

Page 111: ...ity connector on the blade server Step 11 Press down firmly so that the 1 node scalability card is flush with the scalability connector on the blade server Step 12 Make sure that the 1 node scalability card is flush with the edge of the blade server Chapter 4 Removing and replacing blade server components 95 ...

Page 112: ... it See Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3 Carefully lay the blade server on a flat static protective surface orienting the blade server with the bezel pointing toward you Step 4 Open the blade server cover see Removing the blade server cover on page 71 for instructions Step 5 Press the blade server cover release on each side of the blade serv...

Page 113: ...tructions to install an expansion unit or for the topmost blade server in a scalable blade complex Attention You cannot insert the blade server into the BladeCenter chassis until the cover is installed and closed Do not attempt to override this protection Statement 21 CAUTION Hazardous energy is present when the blade server is connected to the power source Always replace the blade cover before in...

Page 114: ...ide down onto the cover pins at the rear of the blade server then pivot the expansion unit down onto the blade server Step 7 If the expansion unit has a cover already installed remove it see Removing the blade server cover on page 71 Step 8 Install the blade cover from the BladeCenter HX5 see Installing the blade server cover on page 73 Important The BladeCenter HX5 blade cover contains the system...

Page 115: ...ion card from the blade expansion connector on the system board Step 10 Rotate the SSD expansion card up and lift it away from the expansion card standoffs Expansion card Expansion card standoff Release handle Expansion card standoff Step 11 If you are instructed to return the SSD expansion card follow all packaging instructions and use any packaging materials for shipping that are supplied to you...

Page 116: ...er Step 10 Carefully push down on the SSD expansion card pressing on the blue label until the expansion card is seated Note Make sure that the expansion card lever is in the closed position Expansion card Expansion card standoff Expansion card standoff Step 11 Install the CFFh expansion card if you removed one from the blade server see Installing a CFFh expansion card on page 122 for instructions ...

Page 117: ...x disassemble the blade complex see Disassembling a scalable blade complex on page 68 for instructions Step 7 If an IBM MAX5 expansion blade is installed remove it see Removing an IBM MAX5 expansion blade on page 87 for instructions Step 8 If a CFFh expansion card is installed remove it see Removing a CFFh expansion card on page 119 for instructions Step 9 Remove the SSD expansion card see Removin...

Page 118: ...ion unit on page 96 for instructions Note Optional expansion units are not supported when a IBM MAX5 expansion blade is installed Step 6 If an IBM MAX5 expansion blade is installed remove it see Removing an IBM MAX5 expansion blade on page 87 for instructions Step 7 Open the blade server cover see Removing the blade server cover on page 71 for instructions Step 8 Remove the SSD expansion card see ...

Page 119: ...he following illustration shows how to remove a DIMM from the blade server To remove a DIMM complete the following steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the blade server or scalable blade complex is installed in a BladeCenter chassis remove it See Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3...

Page 120: ... system by watching the monitor as the blade server starts up or through the advanced management module web interface For more information about the advanced management module web interface see the http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 5073887 2 Run the Setup Utility to re enable the DIMMs see Using the Setup utility on page 20 for more informati...

Page 121: ... enable memory mirroring the DIMMs installed for each processor must be identical Memory mirroring reduces the available memory by half For example if the server has 64 GB of installed memory only 32 GB of addressable memory is available when memory mirroring is enabled If one processor is installed memory mirroring is set up as follows Table 8 Memory mirroring with one processor DIMM Quadrant Mir...

Page 122: ...ure To install a DIMM complete the following steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 Read the documentation that comes with the DIMMs Step 3 If the blade server or scalable blade complex is installed in a BladeCenter chassis remove it See Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 4 Carefully lay...

Page 123: ...and the retaining clips the DIMM has not been correctly installed Press the DIMM firmly into the connector and then press the retaining clips toward the DIMM until the tabs are fully seated When the DIMM is correctly installed the retaining clips are parallel to the sides of the DIMM Step 12 Install the IBM MAX5 expansion blade if you removed one see Installing an IBM MAX5 expansion blade on page ...

Page 124: ...lips on DIMM connector from which you will be removing the DIMM are in the open position Step 7 Using your fingers pull the DIMM out of the connector Step 8 If you are instructed to return the DIMM follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing a DIMM IBM MAX5 The expansion blade has a total of 24 dual inline memory module DIMM co...

Page 125: ...24M 6 4GT s 8C 130W 88Y6113 Intel Xeon E7 8867L Processor 2 13GHz 30M 6 4GT s 10C 105W 88Y6125 Intel Xeon E7 2870 Processor 2 40GHz 30M 6 4GT s 10C 130W 88Y6151 Intel Xeon E7 4870 Processor 2 40GHz 30M 6 4GT s 10C 130W 88Y6161 Depending on the memory mode that is set in the Setup utility the expansion blade can support a minimum of 4 GB and a maximum of 768 GB of system memory For a current list o...

Page 126: ...on whether you intend to optimize the DIMM installation for performance or for power saving The following table lists the memory configurations and installation order to optimize the IBM MAX5 for performance Table 14 System memory configuration for performance Installed memory DIMM connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 2 DIMMs X X 4 DIMMs X X X X 6 DIMMs X X X X ...

Page 127: ...he chassis see Removing the blade server from the BladeCenter chassis on page 66 for instructions b If an optional expansion unit is installed remove the expansion unit see Removing an expansion unit on page 96 for instructions c Remove the IBM MAX5 expansion blade see Removing an IBM MAX5 expansion blade on page 87 for instructions Step 4 Carefully lay the expansion blade on a flat static protect...

Page 128: ...installed the retaining clips are parallel to the sides of the DIMM Step 10 Install the cover on the expansion blade see Installing the blade server cover on page 73 for instructions Step 11 Install the IBM MAX5 expansion blade see Installing an IBM MAX5 expansion blade on page 88 for instructions Note Make sure that you have removed the power sharing cover on the BladeCenter HX5 blade server befo...

Page 129: ...ge 68 for instructions Step 5 If an optional expansion unit is installed remove the expansion unit see Removing an expansion unit on page 96 for instructions Note Optional expansion units are not supported when a IBM MAX5 expansion blade is installed Step 6 If an IBM MAX5 expansion blade is installed remove it see Removing an IBM MAX5 expansion blade on page 87 for instructions Step 7 Open the bla...

Page 130: ...adeCenter HX5 blade server that does have tall heat sinks 1 Using a screwdriver remove each of the screws on the right access panel 2 Lift the access panel away from the blade server Step 9 Locate the hypervisor interposer on the system board see Parts listing BladeCenter HX5 on page 57 Step 10 Press down on the front edge of the hypervisor interposer to disengage the hypervisor interposer from th...

Page 131: ...m itsolutions virtualization The following illustration shows the installation of the hypervisor key Interposer card Key To install a hypervisor key complete the following steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the blade server or scalable blade complex is installed in a BladeCenter chassis remove it See Removing the blade server from t...

Page 132: ...does not have tall heat sinks 1 Using a screwdriver or a coin turn each of the screws toward the middle of the blade server until they are in the unlocked position 2 While you lift the back of the access panel slide the panel away from the bezel Complete the following steps to remove the embedded hypervisor card access panel on a BladeCenter HX5 blade server that does have tall heat sinks 116 Blad...

Page 133: ... module from its package Step 11 Install the hypervisor key into the hypervisor adapter a Orient the connector on the hypervisor key with the connector on the hypervisor adapter b Use your fingers to push the hypervisor key into the hypervisor adapter Step 12 Install the hypervisor adapter a Orient the connector on the hypervisor interposer with the interposer connector on the system board alignin...

Page 134: ... a coin turn each of the screws away from the middle of the blade server until it is in the locked position Complete the following steps to install the embedded hypervisor key access panel on a BladeCenter HX5 blade server that does have tall heat sinks 1 Align the holes in the access panel with the holes in the blade server 2 Use a screwdriver to install the screws in the holes of the access pane...

Page 135: ...ation guidelines on page 65 Step 2 If the blade server or scalable blade complex is installed in a BladeCenter chassis remove it See Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3 Carefully lay the blade server on a flat static protective surface Step 4 If an optional expansion unit is installed remove the expansion unit see Removing an expansion unit on ...

Page 136: ...chassis remove it See Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3 Carefully lay the blade server on a flat static protective surface Step 4 If you are removing the CIOv card from a blade server that is the bottom blade server in a scalable blade complex disassemble the blade complex see Disassembling a scalable blade complex on page 68 for instructions...

Page 137: ...gic Ethernet and 8 GB Fibre Channel Expansion Card 2 4 Port Gb Ethernet Expansion Card 2 Port 40 Gb Infiniband Expansion Card Brocade 2 Port 10 Gb Ethernet Converged Network Adapter Broadcom 2 Port 10 Gb Ethernet Expansion Card Broadcom 2 Port 10 Gb Virtual Fabric Adapter Broadcom 4 Port 10 Gb Ethernet Expansion Card Emulex Virtual Fabric Adapter Emulex Virtual Fabric Adapter Advanced Emulex 10 Gb...

Page 138: ...following illustration shows how to install a CFFh expansion card Expansion card Expansion card standoff To install a CFFh expansion card complete the following steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the blade server or scalable blade complex is installed in a BladeCenter chassis remove it See Removing the blade server from the BladeCen...

Page 139: ...s the indicated locations to seat the expansion card Note For device driver and configuration information to complete the installation of the expansion card see the documentation that comes with the expansion card Step 13 If the blade server is part of a scalable blade complex assemble the scalable blade complex see Assembling a scalable blade complex on page 70 for instructions Step 14 Install th...

Page 140: ...ard into the CIOv expansion connector Step 12 Firmly press on the indicated locations to seat the expansion card Note For device driver and configuration information to complete the installation of the expansion card see the documentation that comes with the expansion card Step 13 Install the CFFh expansion card if you removed one from the blade server see Installing a CFFh expansion card on page ...

Page 141: ...the blade server cover see Removing the blade server cover on page 71 for instructions Step 8 Remove the access panel There are two types of access panels available for the BladeCenter HX5 blade server depending on whether tall heat sinks are installed Complete the following steps to remove the access panel on a BladeCenter HX5 blade server that does not have tall heat sinks 1 Using a screwdriver ...

Page 142: ...sp the tab on the control panel and pull it away from the blade server Step 12 If you are instructed to return the control panel follow all packaging instructions and use any packaging materials for shipping that are supplied to you Installing the control panel Use these instructions to install the control panel in the blade server The blade server has a control panel that provides controls and in...

Page 143: ...nstructions Step 5 If an optional expansion unit is installed remove the expansion unit see Removing an expansion unit on page 96 for instructions Note Optional expansion units are not supported when a IBM MAX5 expansion blade is installed Step 6 If an IBM MAX5 expansion blade is installed remove it see Removing an IBM MAX5 expansion blade on page 87 for instructions Step 7 Open the blade server c...

Page 144: ...s have tall heat sinks 1 Using a screwdriver remove each of the screws on the right access panel 2 Lift the access panel away from the blade server Step 9 Locate the control panel connector on the blade server see Blade server connectors BladeCenter HX5 on page 12 Step 10 Touch the static protective package that contains the control panel to any unpainted metal surface on the BladeCenter unit or a...

Page 145: ...inks are installed Complete the following steps to install the access panel on a BladeCenter HX5 blade server that does not have tall heat sinks 1 Make sure that the screws on the access panel are in the open position the screw insert is parallel to the side of the access panel 2 Slide the back of the cover under the blade server bezel aligning the screws with the slots on the blade server 3 Using...

Page 146: ...le units Use this information to remove and replace field replaceable units FRUs FRUs must be installed only by trained service technicians Note The illustrations in this document might differ slightly from your hardware Removing a microprocessor and heat sink Use this information to remove a microprocessor and heat sink from the blade server Read the following important guidelines before you remo...

Page 147: ... Optional expansion units are not supported when a IBM MAX5 expansion blade is installed Step 5 If you are removing the microprocessor and heat sink from a blade server that is the bottom blade server in a scalable blade complex disassemble the blade complex see Disassembling a scalable blade complex on page 68 for instructions Step 6 If an IBM MAX5 expansion blade is installed remove it see Remov...

Page 148: ... material on the microprocessor or heat sink becomes contaminated you must replace the heat sink a Use a screwdriver to loosen the screw on one side of the heat sink to break the seal with the microprocessor b Use a screwdriver to loosen the screws on the heat sink rotating each screw two full turns until each screw is loose c Use your fingers to gently pull the heat sink from the microprocessor A...

Page 149: ...7 series microprocessors X7500 E7 Step 13 Place the microprocessor installation tool down over the microprocessor aligning the holes on the tool with the screws on the microprocessor bracket Note The alignment holes on the tool will not sit flush on the microprocessor bracket screws However the holes can be used as a guide to ensure the proper alignment between the microprocessor installation tool...

Page 150: ...hat you install must have the same specifications as the microprocessors that came with the blade server The following illustration shows how to install a microprocessor and heat sink in the blade server Heat sink Microprocessor heat sink filler Attention 1 Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket Doing so might result in permanent damage to the ...

Page 151: ... an expansion unit on page 96 for instructions Note Optional expansion units are not supported when a IBM MAX5 expansion blade is installed Step 6 If an IBM MAX5 expansion blade is installed remove it see Removing an IBM MAX5 expansion blade on page 87 for instructions Step 7 Open the blade server cover see Removing the blade server cover on page 71 for instructions Step 8 Remove the access panel ...

Page 152: ...rocessors in the blade server you must use the microprocessor installation tool with the text X7500 E7 on the bottom of the tool see the following illustration Tools that do not have this text on the bottom will not work correctly with the E7 series microprocessors X7500 E7 a Remove the static protective bag and the foam surrounding the bag from the box b Touch the static protective bag that conta...

Page 153: ...nstallation tool Microprocessor Step 12 Carefully place the microprocessor into the microprocessor socket using the alignment tabs on the microprocessor with the alignment notches in the microprocessor socket as a guide The alignment holes on the tool will not sit flush on the microprocessor bracket screws However the holes can be used as a guide to ensure the proper alignment between the micropro...

Page 154: ...f the heat sink and on the top of the microprocessor b Align and place the heat sink on top of the microprocessor in the retention bracket thermal material side down Press firmly on the heat sink c Align the three screws on the heat sink with the holes on the heat sink retention module d Press firmly on the captive screws and tighten them with a screwdriver alternating among the screws until they ...

Page 155: ... the access panel if you have standard heat sinks installed Note If you have the tall heat sinks installed you do not need to install the access panel a Make sure that the screws on the access panel are in the open position the screw insert is parallel to the side of the access panel b Slide the back of the cover under the blade server bezel aligning the screws with the slots on the blade server c...

Page 156: ...g steps Step 1 Before you begin read Safety on page v and Installation guidelines on page 65 Step 2 If the blade server is installed in a BladeCenter chassis remove it see Removing the blade server from the BladeCenter chassis on page 66 for instructions Step 3 Carefully lay the blade server on a flat static protective surface Step 4 If an optional expansion unit is installed remove the expansion ...

Page 157: ...emoving a hypervisor key on page 112 I O expansion cards See Removing a CIOv expansion card on page 120 and Removing a CFFh expansion card on page 119 Storage drives See Removing a solid state drive on page 101 Microprocessors and heat sinks See Removing a microprocessor and heat sink on page 130 Power jumper Locate the power sharing connector on the BladeCenter HX5 blade server and remove the pow...

Page 158: ...I SMBIOS data on page 27 and Updating firmware and device drivers on page 30 for more information To install the system board assembly complete the following steps Step 1 Remove the access panel if you have the standard heat sinks installed Note If you have the tall heat sinks installed you do not need to remove the access panel a Using a screwdriver or a coin turn each of the screws toward the mi...

Page 159: ...ws with the slots on the blade server c Using a screwdriver or a coin turn each of the screws away from the middle of the blade server until it is in the locked position Step 4 If the blade server is part of a scalable blade complex assemble the scalable blade complex see Assembling a scalable blade complex on page 70 for instructions Step 5 Install the IBM MAX5 expansion blade if you removed one ...

Page 160: ...rver see Updating the Universal Unique Identifier UUID on page 25 Step 10 Update the server with the latest firmware or restore the pre existing firmware that the customer provides See Updating the DMI SMBIOS data on page 27 and Updating firmware and device drivers on page 30 for more information 144 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 161: ...w the following information Read Safety on page v and Installation guidelines on page 65 IBM Dynamic Systems Analysis DSA provides the primary method of testing the major components of the server such as the microprocessor board Ethernet controller keyboard mouse pointing device serial ports and hard disk drives You can also use it to test some external devices If you are not sure whether a proble...

Page 162: ... diagnosticsUse light path diagnostics LEDs on the system board to diagnose system errors If the system error LED on the system LED panel on the front or rear of the BladeCenter chassis is lit one or more error LEDs on the BladeCenter chassis components also might be lit These LEDs help identify the cause of the problem For more information about the blade server error LEDs see Light path diagnost...

Page 163: ... management interrupt SMI events and all events that are generated by the BMC that is embedded in the IMM You can view the system event log through the Setup utility and through the Dynamic System Analysis DSA program as the IPMI event log The system event log is limited in size When it is full new entries will not overwrite existing entries therefore you must periodically save and then clear the ...

Page 164: ...ou can use it to view the system event log as the IPMI event log the operating system event logs or the merged DSA log You can also use DSA Preboot to view these logs although you must restart the blade server to use DSA Preboot To install Portable DSA or DSA Preboot or to download a DSA Preboot CD image go to http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SER...

Page 165: ...ng and is not connected to a network Use IPMItool locally to view the system event log The blade server is hung If DSA Preboot is installed restart the blade server and press F2 to start DSA Preboot and view the event logs If DSA Preboot is not installed insert the DSA Preboot CD and restart the blade server to start DSA Preboot and view the event logs Alternatively you can restart the blade serve...

Page 166: ...hown restarting the server each time Microprocessor 1 see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 Microprocessor 2 if installed see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 System board see Removing the system board assembly BladeCenter HX5 on page 140 and Inst...

Page 167: ...ling the system board assembly BladeCenter HX5 on page 142 001100A Microcode update failed 1 Update the server firmware see Updating firmware and device drivers on page 30 2 Trained service technician only Replace the microprocessor see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 0050001 DIMM disabled 1 Check the system event log fo...

Page 168: ...he Setup utility 5 If the failure remains on the original DIMM slots replace the DIMM that was not moved If the failure follows the DIMM that was moved replace the DIMM that was swapped 6 If the problem occurs on the same DIMM connector check the DIMM connector If the connector is damaged Trained service technician only replace the system board assembly see Removing the system board assembly Blade...

Page 169: ... to clear CMOS memory and NVRAM The real time clock will also be reset 5 Remove all DIMM pairs and make sure that a pair of DIMMs that are known to be operational are installed in DIMM connectors 1 and 4 Then restart the blade server If the problem is resolved continue adding DIMM pairs back to the system see Installing a DIMM BladeCenter HX5 on page 104 restarting the blade server each time a DIM...

Page 170: ...ade server each time a DIMM pair is added Note If the blade server fails to start after adding a DIMM pair replace one of the DIMMs with a DIMM of the same size and type see Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on page 104 If the issue is resolved continue to add additional DIMM pairs If the problem remains replace the second DIMM of the pair with the o...

Page 171: ...Installing a DIMM BladeCenter HX5 on page 104 and restart the blade server 4 Remove the specified DIMM pair and replace the DIMM pair with an identical pair of known good DIMMs and then restart the server Repeat as necessary If the failures continue go to step 5 on page 155 5 Trained service technician only Replace the system board see Removing the system board assembly BladeCenter HX5 on page 140...

Page 172: ... 104 and restart the blade server 4 Remove the specified DIMM pair and replace the DIMM pair with an identical pair of known good DIMMs and then restart the server Repeat as necessary If the failures continue go to step 5 on page 156 5 Trained service technician only Replace the system board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly...

Page 173: ...n cards are affected 3 Reseat all affected I O expansion cards 4 If you have recently updated the device drivers for the affected I O expansion cards revert to a previous device driver 5 Update the firmware and device drivers for the PCI device 6 Remove the I O expansion cards from the system board 7 Replace the following components one at a time in the order shown restarting the server each time ...

Page 174: ...wn restarting the server each time a Expansion cards see Removing an I O expansion card on page 119 and Installing an I O expansion card on page 121 b Trained service technician only System board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 3xx0007 xx can be 00 19 Firmware fault detected system halted 1 Reco...

Page 175: ...sembly BladeCenter HX5 on page 142 3058001 System configuration is not valid 1 Run the Setup utility see Using the Setup utility on page 20 Select Load Default Settings and save the settings 2 Reseat the following components one at a time in the order shown restarting the blade server each time a Battery b Failing device If the device is a field replaceable unit FRU it must be replaced by a traine...

Page 176: ...ly Replace the system board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 3008002 Error updating system configuration to IMM 1 Remove the blade server from the chassis for 30 seconds and then install the blade server into the chassis see Removing the blade server from the BladeCenter chassis on page 66 and In...

Page 177: ...he location of switch 7 3 Update the firmware for the server Make sure that you are using the latest firmware from http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Set switch 7 to the off position See System board switches on page 13 for the location of switch 7 3818003 Core Root of Trust Measurement CRTM flash lock failed 1 Revert to a previous version ...

Page 178: ...ware for the server Make sure that you are using the latest firmware from http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Set switch 7 to the off position See System board switches on page 13 for the location of switch 7 3818007 CRTM update capsule signature invalid 1 Revert to a previous version of the firmware for the blade server 2 If the blade serve...

Page 179: ...he event log provided by the advanced management module for your BladeCenter chassis and resolve any power related errors that might be displayed 3 If other modules or blade servers are logging the same issue check the power supply for the BladeCenter chassis 4 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and I...

Page 180: ...are logging the same issue check the power supply for the BladeCenter chassis 4 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error System board Planar 5V voltage over critical threshold Reading X Threshold Y 1 Remove all expansion cards from t...

Page 181: ...age 140 and Installing the system board assembly BladeCenter HX5 on page 142 Warning Group 2 PCI express bus X Expansion Module Y firmware progress I O Resources warning Notes 1 X PCI slot 1 2 or 3 2 Y Module number 0 1 or 2 To allow more PCIe space choose one of the following steps Change MM configuration setting to 1 GB 1 In the Setup utility click System Settings Devices and I O Ports MM Config...

Page 182: ...e room temperature is within the operating specifications see Features and specifications on page 4 2 Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter chassis are running Error Code 0x80070200 Note Multiple events can be displayed for this error code Be sure to read the message text to determine ...

Page 183: ...ifications see Features and specifications on page 4 2 Make sure that none of the air vents on the BladeCenter chassis and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter chassis are running 4 Trained service technician only Make sure that the microprocessor heat sink is properly attached to the CPU see Removing a microprocessor and heat sink on page 130 and Ins...

Page 184: ...eplace the IBM MAX5 expansion blade see Removing an IBM MAX5 expansion blade on page 87 and Installing an IBM MAX5 expansion blade on page 88 Error System board voltage Planar Fault critical 1 Reseat the blade server in the BladeCenter chassis see Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a BladeCenter chassis on page 67 2 Remove the blade s...

Page 185: ...enter chassis and on the blade server are blocked 3 Make sure that all of the fans on the BladeCenter chassis are running Error System board chip set Sys Board Fault critical 1 Make sure that the latest firmware is being used see Updating firmware and device drivers on page 30 2 Reset the UEFI firmware settings to default values using the Setup utility see Using the Setup utility on page 20 3 Rese...

Page 186: ... Trained service technician only Replace the processor see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 6 Replace the scalability card see Removing the 2 node scalability card on page 83 and Installing the 2 node Scalability card on page 85 or see Removing the 1 node speed burst card on page 81 and Installing the 1 node speed burst c...

Page 187: ...the 1 node speed burst card on page 81 and Installing the 1 node speed burst card on page 82 7 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error PCI express bus 1 Expansion Card CFFh Exp critical 1 Check the operating system event log and the...

Page 188: ...e 119 and Installing an I O expansion card on page 121 5 Replace the expansion card see Removing an I O expansion card on page 119 and Installing an I O expansion card on page 121 Error PCI express bus 3 Expansion Card CIOv Exp Fault critical 1 Check the operating system event log and the system event log because it might contain additional information see Event logs on page 147 2 Update the devic...

Page 189: ... 4 The max BPE4 number is 4 and there are 2 slots in each BPE4 Module number is based on the configuration of the BPE4 1 Check the room ambient temperature to ensure that it is within the operating specifications for the chassis see Features and specifications on page 4 2 If an air filter is installed make sure that it is cleaned or replaced see the documentation for your BladeCenter chassis 3 Mak...

Page 190: ... Trained service technician only Make sure that the microprocessor heat sink is properly attached to the microprocessor see Installing a microprocessor and heat sink on page 134 Error Proc IO module 1 temperature IOH Temp non recoverable 1 Make sure that the room temperature is within the operating specifications see Features and specifications on page 4 2 Make sure that none of the air vents on t...

Page 191: ...the BladeCenter chassis contains either a device or a filler 5 Make sure that the blade server is not missing any heat sinks DIMMs or heat sink fillers see Parts listing BladeCenter HX5 on page 57 6 Trained service technician only Make sure that the microprocessor heat sink is properly attached to the microprocessor see Installing a microprocessor and heat sink on page 134 Error System board inter...

Page 192: ...trolled by the first microprocessor and DIMM connectors 9 through 16 are controlled by the second microprocessor See Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 Error Code 0x800B0300 Warning Group 1 memory Bckup Mem Status is not redundant and operational with minimal resources 1 Check the event logs for other memory errors that mig...

Page 193: ...HX5 on page 104 3 Make sure all of the memory is enabled in the Setup utility see Using the Setup utility on page 20 Notice which memory modules are disabled before you continue to the next step 4 Replace the memory modules that were disabled in the Setup utility see Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on page 104 5 Trained service technician only Repl...

Page 194: ...d Installing a microprocessor and heat sink on page 134 5 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Group 4 processor All CPUs internal error 1 Remove the blade server and ensure the processors are installed correctly see Installing a...

Page 195: ...settings c Go to the System Settings menu and make sure the processor is enabled 4 Trained service technician only Replace the processor see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 5 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing...

Page 196: ... http www ibm com servers eserver serverproven compat us 5 Replace any failed DIMMs see Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on page 104 6 Restart the blade server four times using either the power button on the front of the blade server or the advanced management module web interface 7 Remove the battery and reinstall the battery to clear CMOS memory a...

Page 197: ...t 1 Verify that the latest system firmware is installed see Updating firmware and device drivers on page 30 2 If an expansion card is installed in the blade server verify that the firmware for each expansion card is up to date 3 Run the Setup utility and restore system setting to defaults see Using the Setup utility on page 20 4 Check the event logs for other related error messages see Event logs ...

Page 198: ... 119 and Installing an I O expansion card on page 121 7 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error PCI express bus 2 connector CIOh Exp 2 fault 1 Verify that the latest system firmware is installed see Updating firmware and device driv...

Page 199: ...the CIOv expansion card see Removing an I O expansion card on page 119 and Installing an I O expansion card on page 121 6 Replace the CIOv expansion card see Removing an I O expansion card on page 119 and Installing an I O expansion card on page 121 7 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing ...

Page 200: ...ched to the microprocessor see Installing a microprocessor and heat sink on page 134 7 Trained service technician only Replace the microprocessor See Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 Error Group 4 processor ALL CPUs thermal trip 1 Make sure that the room temperature is within the operating specifications see Features and ...

Page 201: ...7 Trained service technician only Replace the microprocessor See Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 Error Code 0x806F010C Note Multiple events can be displayed for this error code Be sure to read the message text to determine the appropriate recovery actions Error Group 1 memory One of the DIMMs uncorrectable ECC memory err...

Page 202: ...stem board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Memory device X MEU DIMM X Status uncorrectable ECC memory error Note X 1 24 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap one of the DIMMs with a DIMM of the same...

Page 203: ...echnician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Code 0x806F011B Note Multiple events can be displayed for this error code Be sure to read the message text to determine the appropriate recovery actions Error System board interconnect Scale Flex cable configu...

Page 204: ...d service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Interconnect 5 Unknown Scale ID configuration error 1 Reseat the scalable blade complex see Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a Blade...

Page 205: ...ents can be displayed for this error code Be sure to read the message text to determine the appropriate recovery actions Error Group 4 processor One of CPUs BIST failure 1 Remove the blade server and ensure the processors are installed correctly see Installing a microprocessor and heat sink on page 134 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device dr...

Page 206: ...croprocessor and heat sink on page 134 5 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Processor X CPU X Status BIST failure Note X 1 2 1 Remove the blade server and ensure the processors are installed correctly see Installing a microproc...

Page 207: ...rning Hard drive X SSD Exp Drive X predictive failure Note X 1 2 Replace the storage drive see Removing a solid state drive on page 101 and Installing a solid state drive on page 102 Error Code 0x806F0229 Information PCI express bus 3 battery SAS DC Batt absent Information only no action is required Error Code 0x806F030C Error Memory device X DIMM X Status memory scrub failed Note X 1 16 1 Refer t...

Page 208: ...ware 2 If this error is occurring on a blade server that is part of a scalable blade complex operating in single partition mode make sure that the firmware for all IMMs and Field Programmable Gate Arrays FPGAs are at the same level in the blade complex Error Code 0x806F0409 Information System board Host Power AC lost Information only no action is required Note This event isl not be displayed in th...

Page 209: ...MM and resolve those errors 2 Enable the DIMM connector for the specified DIMM using the Setup utility or the Advanced Settings Utility ASU see Using the Setup utility on page 20 or Using the Advanced Settings Utility ASU on page 25 3 Reseat the affected DIMM see Removing a DIMM IBM MAX5 expansion blade on page 107 and Installing a DIMM IBM MAX5 on page 108 and enable the DIMM connector see step 2...

Page 210: ...configuration error 1 Trained service personnel only Remove the blade server and reseat the processors see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 30 3 Run the Setup utility see Using the Setup utility on page 20 a Make ...

Page 211: ...ve the blade server and reseat the processor see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 30 3 Run the Setup utility see Using the Setup utility on page 20 a Make sure that both processors are displayed by the system b Lo...

Page 212: ...stem board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Memory device X DIMM X Status correctable ECC memory error logging limit reached Note X 1 16 1 Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error 2 Swap the affected DIMMs as indicated by the error LEDs on the system...

Page 213: ...processor IMM firmware is corrupted and has reverted to a previous version of the firmware Complete the following steps to correct this error 1 Check the IBM support website for an applicable firmware update that applies to the blade server 2 Restart the IMM and verify the IMM is running the correct firmware level after the firmware update For more information about updating the firmware and the p...

Page 214: ...HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Code 0x806F060D Error Hard drive X SSD Exp Drive X in failed array Note X 1 2 This error occurs because one or more hard drives in the RAID array have a fault Perform these steps 1 Check the event log for errors related to hard drive faults See Event logs on page 147 for more information 2 Replace the storag...

Page 215: ...at includes an IBM MAX5 expansion blade multiple DIMMs might have been disabled After you replace the mismatched DIMM make sure that all DIMMs have been enabled using the Setup utility see Using the Setup utility on page 20 or using the Advanced Settings Utility see Using the Advanced Settings Utility ASU on page 25 Error Memory device X MEU DIMM X Status memory configuration error Note X 1 24 Mak...

Page 216: ... event logs for other related error messages see Event logs on page 147 2 Verify that the system is running the latest UEFI firmware see Updating firmware and device drivers on page 30 3 Run the Setup utility see Using the Setup utility on page 20 a Make sure that both processors are displayed by the system b Load the default settings c Go to the System Settings menu and make sure the processor is...

Page 217: ...y Replace the system board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Error Group 4 processor Critical Int CPU bus uncorrectable error 1 Remove the blade server and ensure the processors are installed correctly see Installing a microprocessor and heat sink on page 134 2 Check the event logs for other relat...

Page 218: ... the failing memory module Note DIMM connectors 1 through 8 are controlled by the first microprocessor and DIMM connectors 9 through 16 are controlled by the second microprocessor See Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 6 Trained service technician only Replace the system board assembly see Removing the system board assembly...

Page 219: ... Reseat the blade server see Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a BladeCenter chassis on page 67 3 Trained service technician only Replace the system board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 If the fault LED is lit it indicates that an...

Page 220: ...cess panel There are two types of access panels available with the BladeCenter HX5 depending on whether the standard heat sinks or the tall heat sinks came installed with the blade server If you have standard heat sinks the following LED label is located on the access panel 1 2 3 4 1 2 3 4 See Light Path Below System Board NMI Mismatch If you have tall heat sinks the following LEDs label is locate...

Page 221: ...embly BladeCenter HX5 on page 142 for instructions Mismatch This amber LED is lit if there are two processors in the blade server and they are not the same type and speed If this LED is lit make sure that both processors are identical Step 5 If an IBM MAX5 expansion blade is installed check the front bezel for an orange glow which indicates that one or more LEDs on the IBM MAX5 expansion blade sys...

Page 222: ...to as MEU Look Below in the system event log System Board S BRD This amber LED indicates that there is a problem with the system board If this amber LED is lit complete the following steps 1 Install the IBM MAX5 see Installing an IBM MAX5 expansion blade on page 88 2 Install the BladeCenter HX5 in the chassis see Installing a blade server in a BladeCenter chassis on page 67 3 Restart the blade ser...

Page 223: ...vice processor has failed or the blade server is not sufficiently charged to display the LEDs on the system board 1 Make sure that the light path diagnostics LED is lit to ensure that there is enough power in the blade server to light the rest of the LEDs View the media tray select LED If it is lit there is sufficient power in the blade server to light the rest of the LEDs If it is not lit install...

Page 224: ...the Setup utility on page 20 for more information 2 Check the IMM event log for more information See Viewing event logs through the Setup utility on page 148 3 If the log shows that a microprocessor is disabled or that a microprocessor error has occurred perform one of the following actions a Trained service technician only Reseat the microprocessor that is indicated by the lit LED See Removing a ...

Page 225: ...expansion card 2 Replace the expansion card See Removing a CIOv expansion card on page 120 and Installing a CIOv expansion card on page 123 Reset indicator This LED is lit when the blade server is in the process of being reset Information only Light path diagnostics LEDs IBM MAX5 Use this information to diagnose and solve possible errors that are indicated by the light path diagnostics LEDs The fo...

Page 226: ... on page 108 to determine which DIMMs are paired b Enable the DIMM connectors slots for the swapped DIMMs using the Setup utility see Using the Setup utility on page 20 or using the Advanced Setting Utility see Using the Advanced Settings Utility ASU on page 25 To enable the DIMM connectors using the Setup utility select System Settings and then select Memory c Run the DSA memory test see IBM Dyna...

Page 227: ... the advanced management module web interface see the http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid MIGR 5073887 2 Run the Setup Utility to re enable the DIMMs see Using the Setup utility on page 20 for more information IBM Dynamic System Analysis IBM Dynamic System Analysis DSA collects and analyzes system information to aid in diagnosing server problems DSA...

Page 228: ...DSA Preboot Running DSA Preboot Use this information to run DSA Preboot Note You must enable the KVM feature on the blade server before you start DSA Preboot See Blade server controls and LEDs on page 7 To run the DSA Preboot diagnostic programs complete the following steps 1 If the blade server is running turn off the blade server and all attached devices 2 Turn on all attached devices then turn ...

Page 229: ...load the latest firmware for the blade server go to http www ibm com supportportal The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems Follow the suggested actions in the order in which they are listed in the action column In the error codes x can be any numeral or letter However if the three digit number in ...

Page 230: ...om systems support supportsite wss docdisplay brandind 5000008 lndocid SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then run the test again The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx group...

Page 231: ...de server has stopped responding turn off and restart the blade server then run the test again See Turning off the blade server on page 12 and Turning on the blade server on page 11 5 Trained service technician only If the component failure remains see Chapter 4 Removing and replacing blade server components on page 65 to replace the failed component 089 803 000 CPU test aborted Memory size is ins...

Page 232: ...SA code is up to date upgrade if necessary then run the test again The latest code can be found at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SERV DSA 3 Make sure that the system firmware level is up to date upgrade if necessary then run the test again The installed firmware level can be found in the DSA log within the Firmware VPD section for this compone...

Page 233: ...ndind 5000008 lndocid SERV DSA 3 Make sure that the system UEFI firmware is at the latest level upgrade if necessary The firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Run the test again 5 Turn off a...

Page 234: ...bm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 5 Run the test again 6 Run the standard DSA memory diagnostic tests to validate all memory 7 Reseat the DIMMs See Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on page 104 8 Run the test again 9 See Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on...

Page 235: ... memory diagnostic tests to validate all memory 6 Reseat the DIMMs See Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on page 104 7 Run the test again 8 Replace the failing DIMMs IMM I2C test Use this information to resolve IMM I2C test errors by referencing the error codes and following the suggested corrective actions Follow the suggested actions in the order i...

Page 236: ...ade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay brandin...

Page 237: ...ade if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 803 xxx IMM I2C test stopped the node is busy try later 1 Turn off the blade server open the blade server release lever...

Page 238: ...the blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay b...

Page 239: ...ry The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 806 xxx IMM I2C test stopped timeout while processing the command 1 Turn off the blade server open the blade server release levers an...

Page 240: ...he blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay br...

Page 241: ...e if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 809 xxx IMM I2C test stopped request data was truncated 1 Turn off the blade server open the blade server release levers ...

Page 242: ... reseat the blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docd...

Page 243: ...if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 812 xxx IMM I2C Test stopped a parameter is out of range 1 Turn off the blade server open the blade server release levers a...

Page 244: ...conds and reseat the blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite...

Page 245: ... necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 815 xxx IMM I2C test stopped invalid data field in the request 1 Turn off the blade server open the blade server release leve...

Page 246: ...t 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supp...

Page 247: ...essary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 818 xxx IMM I2C test stopped cannot execute a duplicated request 1 Turn off the blade server open the blade server release levers...

Page 248: ...6 2 Wait 45 seconds and reseat the blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems suppo...

Page 249: ...essary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 821 xxx IMM I2C test stopped a command response could not be provided IMM initialization is in progress 1 Turn off the blade serv...

Page 250: ... reseat the blade server in the blade server bay and turn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docd...

Page 251: ...grade if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 166 824 xxx IMM I2C test stopped cannot execute the command 1 Turn off the blade server open the blade server release lev...

Page 252: ...server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SERV DSA 5 Make sure that the component firmware level is up to date ...

Page 253: ...ure that the component firmware level is up to date upgrade if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Reseat the operator control panel see Removing the control panel ...

Page 254: ...component Microprocessors see Removing a microprocessor and heat sink on page 130 and Installing a microprocessor and heat sink on page 134 System board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 166 904 xxx Failed the IMM I2C test due to a failure in the I2C MUX bus one of the expansion cards BUS 3 1 Turn...

Page 255: ...xpansion card See Removing a CFFh expansion card on page 119 and Installing a CFFh expansion card on page 122 12 Run the test again 13 Remove the CFFh expansion card See Removing a CFFh expansion card on page 119 and Installing a CFFh expansion card on page 122 14 Run the test again If the problem goes away replace the CFFh expansion card 15 Trained service technician only Reseat the system board ...

Page 256: ...n the PCI E DDR2 bus BUS 5 1 Turn off the blade server open the blade server release levers and pull the blade server away from the blade server bay but do not remove it See Removing the blade server from the BladeCenter chassis on page 66 for more information 2 Wait 45 seconds and reseat the blade server in the blade module bay and turn on the blade server See Installing a blade server in a Blade...

Page 257: ...page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SERV DSA 5 Make sure that the component firmware level is up to date upgrade if necessary The installed ...

Page 258: ...mware level is up to date upgrade if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 6 Run the test again 7 Reseat the scalability card see Removing the 2 node scalability card o...

Page 259: ...the test again 9 Trained service technician only Reseat the system board see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 166 913 xxx Failed the IMM I2C test due to a failure in the light path bus memory drawer BUS 4 1 Turn off the blade server open the blade server release levers and pull the blade server away ...

Page 260: ...rn on the blade server See Installing a blade server in a BladeCenter chassis on page 67 and Turning on the blade server on page 11 3 Run the test again See Diagnostic tools overview on page 146 4 Make sure that the DSA code is up to date upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SERV DSA 5 Make sure th...

Page 261: ...e cable for the optical drive is not damaged then replace the cable if damage is present See your BladeCenter documentation for information about replacing the optical drive 4 Run the test again See Diagnostic tools overview on page 146 5 For additional troubleshooting information go to http www ibm com support docview wss uid psg1MIGR 41559 6 Make sure that the system firmware level is at the lat...

Page 262: ... Diagnostic tools overview on page 146 6 Make sure that the DSA code is at the latest level upgrade if necessary The latest code can be found at http www ibm com systems support supportsite wss docdisplay brandind 5000008 lndocid SERV DSA 7 Run the test again See Diagnostic tools overview on page 146 8 For additional troubleshooting information go to http www ibm com support docview wss uid psg1MI...

Page 263: ...stic tools overview on page 146 2 Make sure that the cable for the optical drive is securely connected at both ends of the cable and tighten any loose connections See your BladeCenter documentation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged and replace the cable if damage is present See your BladeCenter documentation for infor...

Page 264: ... Run the test again See Diagnostic tools overview on page 146 7 Replace the CD or DVD drive See your BladeCenter chassis documentation for information about replacing the optical drive media tray 8 Collect the data from the DSA event log and send it to IBM Service For information about contacting and sending data to IBM Service go to Appendix A Getting help and technical assistance on page 277 215...

Page 265: ...for 15 seconds for the media to be recognized then run the test again See Diagnostic tools overview on page 146 2 Make sure that the cable for the optical drive is securely connected at both ends of the cable See your BladeCenter documentation for information about the optical drive media tray 3 Make sure that the cable for the optical drive is not damaged then replace the cable if damage is prese...

Page 266: ...e DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found on the IBM support website at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 4 Run the test again See Diagnostic tools overview on page 146 Ethernet controller test Use this information to resolve Ethernet controller errors Follow the su...

Page 267: ... due to a failure in non volatile RAM 1 Make sure that the component firmware level is up to date and upgrade if necessary The installed firmware level can be found in the DSA log within the Firmware VPD section for this component The latest level firmware for this component can be found at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 2 Run the test ag...

Page 268: ... ibm 2FBladeCenter 2 Run the test again 3 If the failure remains refer to Chapter 4 Removing and replacing blade server components on page 65 to replace the failed component 405 905 xxx Failed the Broadcom Ethernet tests due to a failure in loopback test at MAC layer 1 Make sure that the component firmware level is up to date and upgrade if necessary The installed firmware level can be found in th...

Page 269: ... within the Firmware VPD section for this component The latest level firmware for this component can be at http www ibm com support fixcentral systemx groupView query productGroup ibm 2FBladeCenter 2 Run the test again See Diagnostic tools overview on page 146 3 If the failure remains refer to Chapter 4 Removing and replacing blade server components on page 65 to replace the failed component Troub...

Page 270: ...sis problems for a chassis in which the blade server is installed IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server Go to the BladeCenter support search website at http www ibm com to see if any service bulletins have been generated In the Search field enter the following term...

Page 271: ...during the Fixed Disk or SAS Attached Disk diagnostic test 1 Remove the storage drive that was being tested when the blade server stopped responding See Chapter 4 Removing and replacing blade server components on page 65 2 Run the SAS Fixed Disk or SAS Attached Disk diagnostic test again see Diagnostic tools overview on page 146 3 If the Fixed drive or SAS Attached Disk diagnostic test runs succes...

Page 272: ...se are shared BladeCenter chassis resources First make sure that the keyboard and mouse are assigned to the blade server then see the following table and Solving shared BladeCenter resource problems on page 269 See Parts listing BladeCenter HX5 on page 57 to determine which components are CRUs and which components are FRUs If an action step is preceded by Trained service technician only that step ...

Page 273: ...roblems that you might be having with the BladeCenter HX5 blade server Go to the BladeCenter support search website at http www ibm com to see if any service bulletins have been generated In the Search field enter the following terms 7872 retain tip and memory Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved Chapter 5 Diagnostics 2...

Page 274: ...ng the blade server each time a DIMM see Removing a DIMM BladeCenter HX5 on page 103 and Installing a DIMM BladeCenter HX5 on page 104 b Trained service technician only System board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Multiple rows of DIMMs in a branch are identified as failing 1 Make sure ...

Page 275: ... function of the shared BladeCenter chassis resources see Solving shared BladeCenter resource problems on page 269 2 Trained service technician only Replace the system board assembly see Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 Wrong characters appear on the screen 1 If the wrong language is displayed update...

Page 276: ...g system problems IBM continually updates the support website with tips and techniques that you can use to resolve any problems that you might be having with the BladeCenter HX5 blade server Go to the BladeCenter support search website at http www ibm com systems support supportsite wss search brandind 5000020 to see if any service bulletins have been generated In the Search field enter the follow...

Page 277: ...ctions that came with the device You have not loosened any other installed devices or cables You updated the configuration information in the Setup utility program Whenever memory or any other device is changed you must update the configuration See Using the Setup utility on page 20 2 If the device comes with its own test instructions use those instructions to test the device 3 Reseat the device t...

Page 278: ... on page 66 and Installing a blade server in a BladeCenter chassis on page 67 2 Check the function of the shared BladeCenter chassis resources See Solving shared BladeCenter resource problems on page 269 3 Trained service technician only Replace the system board assembly See Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on p...

Page 279: ...mains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a BladeCenter chassis on page 67 2 Check the function of the shared BladeCenter chassis resources See Solving shared BladeCenter resource problems on page 269 3 Trained service technician only Replace the system board assembly See Remov...

Page 280: ... service technician only Replace the system board assembly See Removing the system board assembly BladeCenter HX5 on page 140 and Installing the system board assembly BladeCenter HX5 on page 142 System under recommended voltage for 0 9 V Informational only Note If the problem remains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter chassis o...

Page 281: ... problem remains complete the following steps 1 Reseat the blade server See Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a BladeCenter chassis on page 67 2 Check the function of the shared BladeCenter chassis resources See Solving shared BladeCenter resource problems on page 269 3 Trained service technician only Replace the system board assembl...

Page 282: ... operator control panel is loose or defective See Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a BladeCenter chassis on page 67 In addition see Removing the control panel on page 124 and Installing the control panel on page 126 3 Check the power management policies in the operating system for the blade server See the Advanced Management Module ...

Page 283: ... button for 4 seconds See Blade server controls and LEDs on page 7 b If the blade server fails during POST and the power button does not work remove the blade server from the bay and reseat it See Removing the blade server from the BladeCenter chassis on page 66 and Installing a blade server in a BladeCenter chassis on page 67 3 If the problem remains or if you are using an ACPI aware operating sy...

Page 284: ... SUSE Linux detects the CD or DVD drive as dev sr0 instead of dev cdrom Establish a link between dev sr0 and dev cdrom as follows 1 Enter the following command rm dev cdrom ln s dev sr0 dev cdrom 2 Insert the following line in the etc fstab file dev cdrom media cdrom auto ro noauto user exec 0 0 The CD or DVD drive is not recognized after being switched back to the blade server running Windows 200...

Page 285: ...FRUs If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The management module reports a general monitor failure Disconnect the BladeCenter chassis from all electrical sources wait for 30 seconds reconnect the BladeCenter chassis to the electrical sources and restart the blade server If the problem remains...

Page 286: ... a problem with the blade server See Keyboard or mouse problems on page 256 Media tray problems Use this information to diagnose and resolve media tray issues for the blade server To check for problems with the media tray removable media drives and USB ports complete the following steps until the problem is solved Step 1 Make sure that The media tray select button LED on the front of the blade ser...

Page 287: ... management module for more information Step 7 Replace the advanced management module see the documentation for your BladeCenter chassis If these steps do not solve the problem it is likely a problem with the blade server See Removable media drive problems on page 267 or Universal Serial Bus USB port problems on page 273 Network connection problems Use this information to diagnose and solve networ...

Page 288: ...ynchronizing with the management module the power LED flashes rapidly and the power button on the blade server does not respond This process can take approximately 2 minutes after the blade server has been installed The BladeCenter chassis blowers are correctly installed and operational If these procedures do not solve the problem it is likely a problem with the blade server See Power error messag...

Page 289: ...tware make sure that The blade server has the minimum memory that is needed to use the software For memory requirements see the information that comes with the software Note If you have just installed an adapter or memory the blade server might have a memory address conflict The software is designed to operate on the blade server Other software works on the blade server The software works on anoth...

Page 290: ...y to override the power on password and clear the CMOS memory see Removing the battery on page 76 If you suspect that the UEFI code is damaged see Recovering from a UEFI update failure on page 49 Check the LEDs on all the power supplies of the BladeCenter chassis in which the blade server is installed If the LEDs indicate that the power supplies are working correctly and reseating the blade server...

Page 291: ...urs when you reinstall the same card suspect the I O expansion card if the problem recurs when you replace the card with a different one suspect the system board If you suspect a networking problem and the blade server passes all the system tests suspect a network cabling problem that is external to the system Chapter 5 Diagnostics 275 ...

Page 292: ...276 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 293: ...vers serverproven compat us to make sure that the hardware and software is supported by your IBM product Go to http www ibm com supportportal to check for information to help you solve the problem Gather the following information to provide to IBM Support This data will help IBM Support quickly provide a solution to your problem and ensure that you receive the level of service for which you might ...

Page 294: ...tellistation How to send DSA data to IBM Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM Before you send diagnostic data to IBM read the terms of use at http www ibm com de support ecurep terms html You can use any of the following methods to send diagnostic data to IBM Standard upload http www ibm com de support ecurep send_http html Standard upload with the system se...

Page 295: ...partnerworld and click Business Partner Locator For IBM support telephone numbers see http www ibm com planetwide In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 In the U S and Canada hardware service and support is available 24 hours a day 7 days a week In the U K these services are available Monday through Friday from 9 a m to 6 p m IBM Taiwan product service Use this information to con...

Page 296: ...280 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 297: ...imer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described...

Page 298: ... drives that are available from IBM Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed as total bytes written TBW A device that has exceeded this limi...

Page 299: ... HEPA filters that meet MIL STD 282 The deliquescent relative humidity of the particulate contamination must be more than 60 2 The room must be free of conductive contamination such as zinc whiskers Gaseous Copper Class G1 as per ANSI ISA 71 04 19853 Silver Corrosion rate of less than 300 Å in 30 days 1 ASHRAE 52 2 2008 Method of Testing General Ventilation Air Cleaning Devices for Removal Efficie...

Page 300: ...es and connectors or by unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interf...

Page 301: ...werden EN 55022 Klasse A Geräte müssen mit folgendem Warnhinweis versehen werden Warnung Dieses ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funk Störungen verursachen in diesem Fall kann vom Betreiber verlangt werden angemessene Maßnahmen zu ergreifen und dafür aufzukommen Deutschland Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Geräten Dieses...

Page 302: ...ion Technology Industries Association JEITA statement Japan Electronics and Information Technology Industries Association JEITA Confirmed Harmonics Guidelines with Modifications products greater than 20 A per phase Korea Communications Commission KCC statement This is electromagnetic wave compatibility equipment for business Type A Sellers and users need to pay attention to it This is for any area...

Page 303: ...Taiwan Class A compliance statement Appendix B Notices 287 ...

Page 304: ...288 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 305: ...nter HX5 Type 7873 7872 1910 and 1909 1 checkout procedure 145 China Class A electronic emission statement 286 CIOv expansion card installing 123 removing 120 CIOv LED 207 Class A electronic emission notice 284 collecting data x commands on USB interface preference Setup utility 20 component returning 66 components blade server removing and replacing 65 components system board 12 configuration min...

Page 306: ...ield replaceable unit FRU 65 filler blade 67 firmware updating 30 updating inband 31 updating out of band 31 Force legacy video on boot Setup utility 20 FRUs removing and replacing 130 G gaseous contamination 282 Germany Class A statement 285 guidelines installation 65 servicing electrical equipment vii system reliability 65 trained service technicians vi H hard disk drive problems 254 hard disk d...

Page 307: ...gacy support Setup utility 20 legacy Thunk support Setup utility 20 light path diagnostics 202 light path diagnostics LEDs BladeCenter HX5 207 light path diagnostics LEDs IBM MAX5 209 light path diagnostics panel 15 light path diagnostics viewing 203 Linux driver LAN over USB 55 location LED 7 Logic Configuration Utility LSI 29 LSI Logic Configuration Utility program 29 M media tray errors 270 med...

Page 308: ...i scalability indicators 10 scalability LEDs 10 scalability tray installing 80 removing 78 scalable blade complex assembling 70 considerations 16 disassembling 68 IMM IP addresses 53 implementation modes 16 installing 67 partitioning 20 removing 66 updating firmware inband 31 updating firmware out of band 31 scaling card connector 12 scaling error LED 207 screen jitter 258 sending diagnostic data ...

Page 309: ...r 11 U UEFI drivers Setup utility 20 UEFI error codes 149 UEFI firmware updating 30 UEFI update failure 49 unable to communicate 259 undetermined problems 274 undocumented problems xiii United States FCC Class A notice 284 Universal Serial Bus USB problems 273 universal unique identifier updating 25 unsafe conditions inspecting for vi updating universal unique identifier 25 updating device drivers...

Page 310: ...294 BladeCenter HX5 Blade ServerProblem Determination and Service Guide ...

Page 311: ......

Page 312: ...Part Number 46W8208 Printed in China 1P P N 46W8208 ...

Page 313: ... 1P46W8208 ...

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