A-61635 December 2010
11-1
11 Troubleshooting
Contents
Problem solving ....................................................................................... 11-1
Clearing errors ......................................................................................... 11-2
Command line login ................................................................................. 11-2
Common messages ................................................................................. 11-3
Frequently Asked Questions — Button Manager..................................... 11-3
Technical support ..................................................................................... 11-5
Problem solving
Occasionally you may encounter a situation with
Kodak
Capture Pro Software.
Use the chart below as a guide to check possible solutions to help you resolve
the situation before calling Technical Support.
Problem
Possible Solution
Conflict found that will prevent OCR
functions and PDF output from working
The conflict is likely caused by an older version of the OmniPage SDK
Toolkit (from Nuance/ScanSoft), Version 12 or earlier, that was installed
on your PC. If the following Nuance DLL files are present in the
Windows\System32 directory on your PC, then this is the cause of the
conflict:
Formatter.dll
Lecsomgr.dll
Prerendering.dll
RecDiag.dll
Rnapi.dll
To resolve the conflict, remove these DLL files from the System32
directory and restart Capture Pro Software.
More recent versions of ScanSoft/Nuance applications (such as
PaperPort and OmniPage) no longer install their DLL files in the
System32 directory, so removing these files should not impact any other
applications that you may be running on your PC.
Cannot open batch
If you try to open a batch and this message is displayed, verify that you
have read-write access to the scanned image folder.
System is running slow
Depending on your scanning resolution and feature set, there may be
some modes that do not drive your scanner at full rated speed using the
minimum system hardware requirements. It is recommended that you
increase your CPU speed and system memory.
For optimum performance:
• Pentium IV, 2.8 GHz (or equivalent) CPU
• 2 GB system memory (or higher)
• Hard disk: at least 40 GB (7200 rpm)
