JANOME Embroidery Software Instruction Book
Appendix G Troubleshooting
284
Delete recovery files
On rare occasions when JANOME Embroidery
Software crashes, it may cause files to corrupt.
This may destabilize the program when you next
try to run it. Use the Delete Recovery Files
option in the Start > Programs menu. This allows
you to delete corrupt files.
To delete recovery files
1
Close EasyDesign.
2
On the Windows taskbar, click the
Start
button and
select
Programs > JANOME DigitizerPro > Delete
Recovery Files
.
The
Purge Recovery and Backup Directories
dialog
opens.
Try this!
To delete backup files as well, select
Delete
Backup
files.
3
Click
OK
.
If some files cannot be deleted, a message will display.
Using Windows Explorer, delete any remaining files
from the C:\Program Files\Janome\Digitizer\Recover
and C:\Program Files\Janome\Digitizer\\Backup
folders.
Security device messages
This section describes the messages related to the
security device. Most security device messages are
caused by incorrect connection, access codes,
interference or conflict from another hardware
device on the PC. To prevent security device errors,
enter all access codes as soon as you receive them.
If you skip any access codes, features may become
unavailable, or JANOME Embroidery Software may
stop working altogether.
Try this! After entering new codes, exit JANOME
Embroidery Software and then restart.
Security device not found (dongle)
Design dimensions
Colors change in Visualizer
Missing toolbar buttons
Select to delete
recovery files
Message
Security device not found
Cause
Software is unable to detect dongle or
there is a conflict with another device on
your PC.
Suggestion
Log on to the Janome Website and
download the latest dongle driver and
install. If this does not solve the problem,
the dongle maybe faulty. Please contact
your Janome reseller for further
assistance.
Problem
Dimensions of design are incorrect.
Cause
If the design’s dimensions are too large or
too small, the system units of
measurement may be set incorrectly. The
units of measurement are set in Windows
Regional settings.
Suggestion
Change the units of measurement in
Windows. Select Start > Settings >
Control Panel > Regional Settings.
Problem
When the design is displayed in Visualizer
the color of some of the objects change.
Cause
In Visualizer, the colors are limited to
those available on the embroidery
machine. If your design has more colors
than are available on your machine, the
colors will ‘wrap around’ back to color 1.
Suggestion
Switch to normal view to see the actual
colors of your design.
Problem
Buttons missing from toolbars
Cause
Screen resolution is set too low.
Suggestion
Change the screen resolution to
1024x768 or higher.
Summary of Contents for Digitizer MB
Page 236: ...234 Part IX Software Feature Table...
