Intermec Trakker Antares 2460, User Manual

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Troubleshooting
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6
2461 Will Not Communicate With Ethernet Network Devices
If you cannot get the 2461 terminal to communicate with other devices in the Ethernet
network, check these possible problems.
Problem Solution
The Network Connect status light is not
lit. The 2461 is not communicating with
the Ethernet network. You may need to enable the Network Activate command. Make sure the
terminal is configured correctly to communicate in your network. For
help, see “Configuring the 2461 Terminal” in Chapter 4.
The Network Connect status light blinks
on the terminal screen. In a UDP Plus network, the terminal is trying to establish communications
with the DCS 300.
You may need to configure the terminal to communicate with other
devices in the Ethernet network. For help, see “Configuring the 2461
Terminal” in Chapter 4.
You may also need to configure the server (UDP Plus) or host. Make sure
the terminal is configured correctly and enabled. Make sure the server is
turned on and data collection is started.
The Network Connect status light remains
on, but the host computer is not receiving
any data from the 2461. There may be a problem with the connection between the DCS 300 and
the host computer. Check with your network administrator or use the DCS
300 System Manual to troubleshoot any potential problems on the server.
In a TCP/IP network, there may be a problem with the connection
between the 2461 and the host computer. Check with your network
administrator.
Problems Transmitting Data Through the Serial Port
If you are having problems sending or receiving data through the serial port on the
246X terminal, check these possible problems:
•
Make sure the terminal is connected to the host computer or serial device.
•
Make sure you are using a null-modem RS-232 cable to connect the serial device to
COM1.
•
Make sure you are using the appropriate cable to connect the serial device to
COM2.
•
Make sure the terminal’s serial port parameters are configured to match the serial
port configuration on the host computer or serial device
For help connecting and configuring the serial port, see Chapter 2, “Installing the
Terminal.”