Hitachi HF-W2000, Instruction Manual

Page: 264 / 325

9. TROUBLESHOOTING
9-19
9.3 STOP Error Codes
A STOP error code provides a summary of an error cause. STOP error codes are displayed on
a blue screen as well as embedded in a memory dump file.
Table 9-1 shows the error cause corresponding to the message which is displayed in the blue
screen. In the OS which is later than Windows® 8 and Windows Server® 2012, if there is a
Distinguished Name corresponding to a STOP error code, the Distinguished Name is displayed.
There is some causes of the STOP error code 0x80, but you can check the detailed information
from the event log (Event ID:800, Source:HFWRAS_SYS).
Table 9-1 STOP Error Codes
No.
STOP error code
(or Distinguished Name)
Error Cause Action
1 0x00000080
(NMI_HARDWARE
_FAILURE)
―
The error cause is logged in event log. Refer to
“Table 9-2 Action list for STOP error code
0x80” and take action.
If the error cause was not logged in event log,
contact the system administrator or maintenance
personnel.
2 0x00009221 The remote shutdown input
signal was detected during
Windows® startup For information about the cause of the remote
shutdown, ask the system administrator or
maintenance personnel.
3 0x00009501(*1)
Occur the unmatched RAID1
configuration information
Contact the system administrator or maintenance
personnel.
4 0x00009502(*1) RAID1 configuration error Refer to “10.4.4 When a problem occurs during
recovery work”.
5 0x00009503(*1)
Access error to RAID1
configuration information
The failure was caused with an error of an HDD
or an error of a transmission channel to an HDD.
Contact the system administrator or maintenance
personnel.
6 Other than the above STOP error code for
Windows® For information about a Windows® STOP error,
refer to the Microsoft Knowledge Base.
When you request an analysis of the memory
dump (a service provided for a fee), contact
our
sales representatives.
(*1) Only B model