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Dell PowerEdge T610, Hardware Owner'S Manual

The Dell PowerEdge T610 is a powerful and reliable server designed for business environments. To assist users in getting started with this exceptional device, we offer a comprehensive "Getting Started Manual". This manual is available for download free of charge from manualshive.com, providing users with all the essential information they need to optimize their experience with the Dell PowerEdge T610.

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174

Troubleshooting Your System

12

For systems with multiple processors, turn off the system and attached 
peripherals, and disconnect the system from the electrical outlet.

13

Open the system. See "Opening the System."

14

Remove the expansion card stabilizer. See "Removing the Expansion Card 
Stabilizer."

15

Remove the cooling shroud. See "Removing the Cooling Shroud."

 

CAUTION: 

Be careful not to bend any of the pins on the ZIF socket when removing 

the processor. Bending the pins can permanently damage the system board. 

16

Remove processor 2. See "Removing a Processor."

17

Install the cooling shroud. See "Installing the Cooling Shroud."

18

Install the expansion card stabilizer. See "Installing the Expansion Card 
Stabilizer."

19

Close the system. See "Closing the System."

20

Place the system upright and on its feet on a flat and stable surface, 
reconnect the system to the electrical outlet, and turn on the system and 
attached peripherals.

21

Run the appropriate online diagnostic test. 

If the test fails, the processor is faulty. 

S

ee 

"

Getting Help

."

22

Turn off the system and attached peripherals, and disconnect the system 
from the electrical outlet.

23

Open the system. See "Opening the System."

24

Remove the expansion card stabilizer. See "Removing the Expansion Card 
Stabilizer."

25

Remove the cooling shroud. See "Removing the Cooling Shroud."

26

Replace processor 1 with the processor you removed in step 16. See 
"Installing a Processor."

27

Repeat step 17 through step 21.

If you have tested both the processors and the problem persists, the system 
board is faulty. 

S

ee 

"

Getting Help

."

 

book.book  Page 174  Tuesday, September 15, 2009  10:08 AM

Summary of Contents for PowerEdge T610

Page 1: ...Dell PowerEdge T610 Systems Hardware Owner s Manual ...

Page 2: ...rved Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc is strictly forbidden Trademarks used in this text Dell the DELL logo and PowerEdge are trademarks of Dell Inc Microsoft Windows Windows Server and MS DOS are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Other trademarks and tra...

Page 3: ...een 16 Setup Menu 16 View Menu 17 Hard Drive Indicator Patterns for RAID 18 Back Panel Features and Indicators 20 Power Indicator Codes 21 NIC Indicator Codes 24 LCD Status Messages 24 Viewing Status Messages 25 Removing LCD Status Messages 25 System Messages 37 Warning Messages 54 Diagnostics Messages 54 Alert Messages 55 Other Information You May Need 55 ...

Page 4: ...tings Screen 62 Boot Settings Screen 63 Integrated Devices Screen 64 PCI IRQ Assignments Screen 65 Serial Communication Screen 65 Embedded Server Management Screen 66 Power Management Screen 67 System Security Screen 68 Exit Screen 69 Entering the UEFI Boot Manager 70 Using the UEFI Boot Manager Navigation Keys 70 UEFI Boot Manager Screen 71 UEFI Boot Settings Screen 71 System Utilities Screen 71 ...

Page 5: ...2 Removing a Hard Drive Blank 83 Installing a Hard Drive Blank 84 Removing a Hot Swap Hard Drive 84 Installing a Hot Swap Hard Drive 85 Removing a Hard Drive From a Hard Drive Carrier 86 Installing a Hard Drive Into a Hard Drive Carrier 86 Power Supplies 88 Removing a Power Supply 88 Installing a Power Supply 89 Removing a Power Supply Blank 90 Installing a Power Supply Blank 90 Expansion Card Sta...

Page 6: ...sh Card 98 Removing an Internal SD Flash Card 99 Internal USB Module 99 Removing the Internal USB Module 99 Installing the Internal USB Module 101 Internal USB Memory Key 102 Integrated Dell Remote Access Controller 6 iDRAC6 Enterprise Card Optional 103 Installing the iDRAC6 Enterprise Card 103 Removing the iDRAC6 Enterprise Card 105 VFlash Media Optional 106 NIC Hardware Key 106 Optical and Tape ...

Page 7: ...118 Expansion Card Installation Guidelines 119 Installing an Expansion Card 120 Removing an Expansion Card 122 System Memory 123 General Memory Module Installation Guidelines 124 Mode Specific Guidelines 125 Installing Memory Modules 128 Removing Memory Modules 130 Processors 131 Removing a Processor 131 Installing a Processor 134 System Battery 136 Replacing the System Battery 136 Control Panel A...

Page 8: ...ur System 155 Safety First For You and Your System 155 Troubleshooting System Startup Failure 155 Troubleshooting External Connections 155 Troubleshooting the Video Subsystem 156 Troubleshooting a USB Device 156 Troubleshooting a Serial I O Device 157 Troubleshooting a NIC 157 Troubleshooting a Wet System 158 Troubleshooting a Damaged System 159 Troubleshooting the System Battery 160 Troubleshooti...

Page 9: ... Troubleshooting Expansion Cards 171 Troubleshooting the Processor s 173 5 Running the System Diagnostics 175 Using Dell PowerEdge Diagnostics 175 System Diagnostics Features 175 When to Use the System Diagnostics 176 Running the System Diagnostics 176 System Diagnostics Testing Options 176 Using the Custom Test Options 177 Selecting Devices for Testing 177 Selecting Diagnostics Options 177 Viewin...

Page 10: ...ntents System Board Connectors 179 SAS Backplane Board Connectors 183 Power Distribution Board Connectors 184 Disabling a Forgotten Password 186 7 Getting Help 189 Contacting Dell 189 Glossary 191 Index 199 ...

Page 11: ...t Manager or the UEFI Boot Manager depending on your system s boot configuration See Using the System Setup Program and UEFI Boot Manager F12 Starts PXE boot Ctrl E Enters the iDRAC Configuration Utility which allows access to the system event log SEL and configuration of remote access to the system See the iDRAC user documentation for more information Ctrl C Enters the SAS Configuration Utility F...

Page 12: ...ing hard drives 2 USB connectors 2 Connects USB devices to the system The ports are USB 2 0 complaint 3 NMI button Used to troubleshoot software and device driver errors when using certain operating systems This button can be pressed using the end of a paper clip Use this button only if directed to do so by qualified support personnel or by the operating system s documentation 1 3 2 3 4 6 8 9 10 7...

Page 13: ...ower button causes the system to perform a graceful shutdown before power to the system is turned off NOTE To force an ungraceful shutdown press and hold the power button for five seconds 5 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack When one of these buttons is pushed the LCD panel on the front and th...

Page 14: ...gh the iDRAC utility the LCD panel or other tools 7 LCD panel Provides system ID status information and system error messages The LCD lights blue during normal system operation The LCD lights amber when the system needs attention and the LCD panel displays an error code followed by descriptive text NOTE If the system is connected to AC power and an error has been detected the LCD lights amber rega...

Page 15: ...ne step increments During message scrolling Press once to increase scrolling speed Press again to stop Press again to return to default scrolling speed Press again to repeat the cycle 4 System identification Turns the system ID mode on and off Press quickly to toggle the system ID on and off If the system hangs during POST press and hold the system ID button for more than five seconds to enter BIO...

Page 16: ...ubmenus Setup Menu NOTE When selecting an option in the Setup menu you are asked to confirm the option before you may continue Option Description DRAC Select DHCP or Static IP to configure the network mode If Static IP is selected the available fields are IP Subnet Sub and Gateway Gtw Select Setup DNS to enable DNS and to view domain addresses Two separate DNS entries are available Set error Selec...

Page 17: ...e Displays the name of the Host Model or User String for the system Number Displays the Asset tag or the Service tag for the system Power Displays the power output of the system in BTU hr or Watts The display format can be configured in the Set home submenu of the Setup menu see Setup Menu Temperature Displays the temperature of the system in Celsius or Fahrenheit The display format can be configu...

Page 18: ...8 About Your System Hard Drive Indicator Patterns for RAID Figure 1 3 Hard Drive Indicators 1 green drive activity indicator 2 drive status indicator green and amber 1 2 1 2 2 5 in carrier 3 5 in carrier ...

Page 19: ...for insertion or removal NOTE The drive status indicator remains off until all hard drives are initialized after system power is applied Drives are not ready for insertion or removal during this time Blinks green amber and off Drive predicted failure Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online ...

Page 20: ...ator Button or Connector Icon Description 1 PCIe expansion card slots 5 Connects up to five PCI Express generation 2 expansion cards Supports two full height full length 30 99 cm 12 2 in x8 wide cards in slots 2 and 3 Supports three full height half length x4 wide cards in slots 1 4 and 5 6 7 5 4 3 1 8 9 2 10 11 ...

Page 21: ...on the back flash blue until one of the buttons is pushed again 3 Ethernet connectors 2 Integrated 10 100 1000 NIC connectors 4 video connector Connects a VGA display to the system 5 serial connector Connects a serial device to the system 6 USB connectors 6 Connects USB devices to the system The ports are USB 2 0 complaint 7 iDRAC6 Enterprise port optional Dedicated management port for the optiona...

Page 22: ...tched with the other power supply a High Output 870 W power supply and an Energy Smart 570 W power supply are installed in the same system Replace the power supply that has the flashing indicator with a power supply that matches the capacity of the other installed power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opp...

Page 23: ...About Your System 23 Figure 1 5 Power Supply Status Indicator 1 power supply status 1 ...

Page 24: ...system fails to boot press the System ID button for at least five seconds until an error code appears on the LCD Record the code then see Getting Help 1 link indicator 2 activity indicator Indicator Description Link and activity indicators are off The NIC is not connected to the network Link indicator is green The NIC is connected to a valid network link at 1000 Mbps Link indicator is amber The NI...

Page 25: ...but you will lose the event history for the system Power cycle Turn off the system and disconnect it from the electrical outlet wait approximately ten seconds reconnect the power cable and restart the system NOTE The following LCD status messages are displayed in the Simple format See Setup Menu to select the format in which the messages are displayed Table 1 1 LCD Status Messages Code Text Causes...

Page 26: ...charge due to thermal issues Reseat the RAID battery connector See Installing a RAID Battery and Troubleshooting System Cooling Problems E1216 3 3V Regulator failure Reseat PCIe cards 3 3V voltage regulator has failed Remove and reseat the PCIe expansion cards If the problem persists see Troubleshooting Expansion Cards E1229 CPU VCORE Regulator failure Reseat CPU Specified processor VCORE voltage ...

Page 27: ... Check fan RPM of specified fan is outside of the intended operating range See Troubleshooting System Cooling Problems E1311 Fan module RPM exceeding range Check fan RPM of specified fan in specified module is outside of intended operating range See Troubleshooting System Cooling Problems E1313 Fan redundancy lost Check fans The system is no longer fan redundant Another fan failure would put the s...

Page 28: ... processors match and conform to the type described in the processor technical specifications outlined in your system s Getting Started Guide E141F CPU protocol error Power cycle AC The system BIOS has reported a processor protocol error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1420 CPU Bus parity error Power cycle AC The system ...

Page 29: ...er Supply W lost AC power Check PSU cables Specified power supply is attached to the system but it has lost its AC input Check the AC power source for the specified power supply If the problem persists see Troubleshooting Power Supplies E1620 Power Supply W AC power error Check PSU cables Specified power supply s AC input is outside of the allowable range Check the AC power source for the specifie...

Page 30: ...system BIOS has reported an I O channel check Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1711 PCI parity error on Bus Device Function The system BIOS has reported a PCI parity error on a component that resides in PCI configuration space at bus device function Remove and rese...

Page 31: ...seconds and restart the system If the problem persists see Getting Help E1715 Fatal I O Error Review clear SEL The system BIOS has determined there has been a fatal error in the system Check the SEL for more information and then clear the SEL Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E1716 Chipset IERR Bus Dev Function Review clear...

Page 32: ...ansion cards If the problem persists see Troubleshooting Expansion Cards E1810 Hard drive fault Review clear SEL The specified hard drive has experienced a fault See Troubleshooting a Hard Drive E1812 Hard drive removed Check drive The specified hard drive has been removed from the system Information only E1A14 SAS cable A failure Check connection SAS cable A is missing or bad Reseat the cable If ...

Page 33: ...e Troubleshooting System Memory E2012 Memory configured but unusable Check DIMMs Memory configured but is unusable See Troubleshooting System Memory E2013 BIOS unable to shadow memory Check DIMMs The system BIOS failed to copy its flash image into memory See Troubleshooting System Memory E2014 CMOS RAM failure Power cycle AC CMOS failure CMOS RAM not functioning properly Remove AC power to the sys...

Page 34: ... power to the system for 10 seconds and restart the system If the problem persists see Getting Help E2019 Parity error Power cycle AC Parity error Remove AC power to the system for 10 seconds and restart the system If the problem persists see Getting Help E201A SuperIO failure Power cycle AC SIO failure Remove AC power to the system for 10 seconds and restart the system If the problem persists see...

Page 35: ...ts see Getting Help E2020 CPU configuration failure Check screen message Processor configuration failure Check screen for specific error messages See Troubleshooting the Processor s E2021 Incorrect memory configuration Review User Guide Incorrect memory configuration Check screen for specific error messages See Troubleshooting System Memory E2022 General failure during POST Check screen message Ge...

Page 36: ...had too many errors represents the memory module pair implicated by the BIOS Remove AC power to the system for 10 seconds and restart the system If the problem persists see Troubleshooting System Memory I1910 Intrusion detected Check chassis cover System cover has been removed Information only I1911 LCD Log Full Check SEL to review all Errors LCD overflow message A maximum of ten error messages ca...

Page 37: ...place RAID battery See Installing a RAID Battery W1627 Power required PSU wattage Check PSU and config The system configuration requires more power than what the power supply can provide Turn off power to the system reduce the hardware configuration or install higher wattage power supplies and then restart the system W1628 Performance degraded Check PSU and system configuration The system configur...

Page 38: ...emory configuration does not support Advanced ECC Memory Mode Advanced ECC Memory Mode was enabled in the system setup program but the current configuration does not support Advanced ECC Memory Mode A memory module may be faulty Ensure that the memory modules are installed in a configuration that supports Advanced ECC Memory Mode Check other system messages for additional information for possible ...

Page 39: ...support Node Interleaving The memory configuration does not support node interleaving or the configuration has changed for example a memory module has failed so that node interleaving cannot be supported The system will still run but without node interleaving Ensure that the memory modules are installed in a configuration that supports node interleaving Check other system messages for additional i...

Page 40: ... Redundant memory disabled Memory configuration does not support redundant memory Memory Mirroring was enabled in the system setup program but the current configuration does not support redundant memory A memory module may be faulty Check the memory modules for failure See Troubleshooting System Memory Reset the memory setting if appropriate See Using the System Setup Program and UEFI Boot Manager...

Page 41: ...on If not an intentional setting check any other system messages for possible causes CPU x installed with no memory Memory modules are required but not installed in the indicated processor s memory slots Install memory modules for the processor See System Memory CPUs with different cache sizes detected Mismatched processors have been installed in the system Ensure that all processors have the same...

Page 42: ...dule configuration for each processor must be identical Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Embedded NICx and NICy OS NIC ENABLED DISABLED Management Shared NIC ENABLED DISABLED The OS NIC interface is set in BIOS The Management Shared NIC interface is set in management tools Check the system management software or...

Page 43: ...ard found in the Internal_Storage slot The system halted because an invalid PCIe expansion card is installed in the dedicated storage controller slot Remove the PCIe expansion card and install the integrated storage controller in the dedicated slot See Integrated Storage Controller Card Keyboard controller failure Faulty keyboard controller faulty system board See Getting Help Keyboard data line f...

Page 44: ... will run but with the specified memory module disabled Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Memory address line failure at address read value expecting value Faulty or improperly installed memory modules See Troubleshooting System Memory Memory double word logic failure at address read value expecting value Faulty ...

Page 45: ...r memory configuration supports the higher frequency See General Memory Module Installation Guidelines Memory tests terminated by keystroke POST memory test was terminated by pressing the spacebar Information only MEMTEST lane failure detected on x Invalid memory configuration Mismatched memory modules are installed Ensure that the memory modules are installed in a valid configuration See General ...

Page 46: ... program or no operating system on hard drive Check the hard drive configuration settings in the System Setup program See Using the System Setup Program and UEFI Boot Manager If necessary install the operating system on your hard drive See your operating system documentation No timer tick interrupt Faulty system board See Getting Help PCI BIOS failed to install PCIe device BIOS Option ROM checksum...

Page 47: ...id memory configuration Ensure that the memory modules are installed in a valid configuration See General Memory Module Installation Guidelines Read fault Requested sector not found The operating system cannot read from the hard drive optical drive or USB device the system could not find a particular sector on the disk or the requested sector is defective Replace the optical medium USB medium or U...

Page 48: ...leshooting a USB Device or Troubleshooting a Hard Drive for the appropriate drive s installed in your system Shutdown failure General system error See Getting Help The amount of system memory has changed Memory has been added or removed or a memory module may be faulty If memory has been added or removed this message is informative and can be ignored If memory has not been added or removed check t...

Page 49: ...ometry x x The following DIMMs should match in size and rank count x x Thermal sensor not detected on x A memory module without a thermal sensor is installed in the specified memory slot Replace the memory module See System Memory Time of day clock stopped Faulty battery or faulty chip See Troubleshooting the System Battery Time of day not set please run SETUP program Incorrect Time or Date settin...

Page 50: ...configuration operation is pending Press I to Ignore OR M to Modify to allow this change and reset the system WARNING Modifying could prevent security This message displays during system restart after a TPM configuration command has been entered User interaction is required to proceed Enter I or M to proceed TPM failure A Trusted Platform Module TPM function has failed See Getting Help Table 1 2 S...

Page 51: ...ctions on performing a field replacement of the flash memory Unexpected interrupt in protected mode Improperly seated memory modules or faulty keyboard mouse controller chip Reseat the memory modules See Troubleshooting System Memory If the problem persists see Getting Help Unsupported CPU combination Unsupported CPU stepping detected Processor s is not supported by the system Install a supported ...

Page 52: ...ory mode to Optimized in the BIOS setup screen See System Memory Warning A fatal error has caused system reset Please check the system event log A fatal system error occurred and caused the system to reboot Check the SEL for information that was logged during the error See the applicable troubleshooting section in Troubleshooting Your System for any faulty components specified in the SEL Warning C...

Page 53: ...e Power Supplies Warning PSU mismatch PSU redundancy lost Check PSU A High Output power supply and an Energy Smart power supply are installed in the system at the same time Install two High Output or two Energy Smart power supplies in the system You can also run the system on one power supply until you can obtain two power supplies of the same type See Troubleshooting Power Supplies Warning Unsupp...

Page 54: ...ion Diagnostics Messages The system diagnostic utilities may issue messages if you run diagnostic tests on your system See Running the System Diagnostics for more information about system diagnostics Write fault Write fault on selected drive Faulty USB device USB medium optical drive assembly hard drive or hard drive subsystem Replace the USB medium or device Ensure that the USB SAS backplane or S...

Page 55: ...ument or as a separate document The rack documentation included with your rack solution describes how to install your system into a rack The Getting Started Guide provides an overview of system features setting up your system and technical specifications Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining t...

Page 56: ...56 About Your System ...

Page 57: ...interface based on Unified Extensible Firmware Interface UEFI specifications that overlays the system BIOS See Entering the UEFI Boot Manager for more information on this interface You select the boot mode in the Boot Mode field of the Boot Settings screen of the System Setup program See Boot Settings Screen Once you specify the boot mode the system boots in the specified boot mode and you proceed...

Page 58: ... the message and suggestions for correcting errors NOTE After installing a memory upgrade it is normal for your system to display a message that the system memory size has changed the first time you start your system Using the System Setup Program Navigation Keys NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system Keys Action Up a...

Page 59: ...am defaults are listed under their respective options in the following sections where applicable Option Description System Time Sets the time on the system s internal clock System Date Sets the date on the system s internal calendar Memory Settings Displays information related to installed memory See Memory Settings Screen Processor Settings Displays information related to microprocessors speed ca...

Page 60: ...ement Displays a screen to configure the front panel LCD options and to set a user defined LCD string See Embedded Server Management Screen Power Management Enables you to manage power usage of the processor s fans and memory modules with preconfigured or customized settings See Power Management Screen System Security Displays a screen to configure the system password and setup password features S...

Page 61: ...Video Memory Displays the amount of video memory System Memory Testing Enabled default Specifies whether system memory tests are run at system boot Options are Enabled and Disabled Memory Operating Mode This field displays the type of memory operation if a valid memory configuration is installed When set to Optimizer Mode the memory controllers run independently of each other for improved memory p...

Page 62: ...n software Enabled permits virtualization software to use the virtualization technology incorporated in the processor Execute Disable Enabled default Enables or disables Execute Disable Memory Protection Technology Number of Cores per Processor All default If set to All the maximum number of cores in each processor is enabled Turbo Mode If Turbo Boost Technology is supported by the processor s ena...

Page 63: ...operating system files needed for startup are located If Boot Mode is set to UEFI you can access the UEFI boot manager utility by rebooting the system and pressing F11 when prompted to do so Hard Disk Drive Sequence Determines the order in which the BIOS will attempt to boot from hard drives in the system during system startup USB Flash Drive Emulation Type Auto default Determines the emulation ty...

Page 64: ...ort On default Enables or disables the internal USB port Internal SD Card Port Enables or disables the internal SD card port Embedded NIC1 and NIC2 Enables or disables the OS interface of the two embedded NICs The NICs may also be accessed through the system s management controller Embedded Gb NICx NIC1 default Enabled with PXE NIC 2 Enabled Enables or disables the embedded NICs Options are Enable...

Page 65: ...ed Video Controller Enabled default Enables or disables BIOS support for the integrated video controller NOTE This field can be disabled only if an add in video card is present If this field is disabled remote access features such as virtual KVM are not available Option Description PCIe device Use the and keys to manually select an IRQ for a given device or select Default to allow the BIOS to sele...

Page 66: ...for console redirection BIOS attempts to determine the baud rate automatically This failsafe baud rate is used only if the attempt fails This rate should not be adjusted Remote Terminal Type VT100 VT220 default Sets the remote console s terminal type Select either VT100 VT220 or ANSI Redirection After Boot Enabled default Enables or disables BIOS console redirection after the operating system boot...

Page 67: ... control The operating system sets the processor performance based on processor utilization Active Power Controller sets the CPU power to System DBPM the fan power to Minimum Power and the memory power to Maximum Performance In this setting processor performance is controlled by the system BIOS Maximum Performance sets all fields to Maximum Performance If you select Custom you can configure each o...

Page 68: ... the System Password for more information TPM Security Off default Sets the reporting of the Trusted Platform Module TPM in the system If Off the presence of the TPM is not reported to the operating system If On with Pre boot Measurements the system reports the TPM to the operating system and stores the pre boot measurements to the TPM during POST If On without Pre boot Measurements the system rep...

Page 69: ...nt operating system the system performs an orderly shutdown before power is turned off When Disabled the button can only turn on system power NMI Button Disabled default CAUTION Use the NMI button only if directed to do so by qualified support personnel or by the operating system s documentation Pressing this button halts the operating system and displays a diagnostic screen Enables or disables th...

Page 70: ... BIOS level boot options without rebooting 1 Turn on or restart your system 2 Press F11 after you see the following message F11 UEFI Boot Manager NOTE The system will not respond until the USB keyboard is active If your operating system begins to load before you press F11 allow the system to finish booting and then restart your system and try again Using the UEFI Boot Manager Navigation Keys Keys ...

Page 71: ...f you hot add a boot device press ESC to refresh the list of boot options UEFI Boot Settings Enables you to add delete enable or disable boot options change boot order or execute a one time boot option System Utilities Enables you to access the System Setup program System Services and BIOS level boot options Option Description Add Boot Option Adds a new boot option Delete Boot Option Deletes an ex...

Page 72: ...is Unlocked you can change the system password If Locked you cannot change the system password Disabling the password jumper on the system board sets System Password to Disabled and you cannot change or enter a new system password When a system password is not assigned and the password jumper on the system board is in the enabled position System Password is Not Enabled and Password Status is Unloc...

Page 73: ...m 6 Either reboot the system now for the password protection to take effect or continue working NOTE Password protection does not take effect until the system reboots Using Your System Password to Secure Your System NOTE If you have assigned a setup password see Using the Setup Password on page 74 the system accepts your setup password as an alternate system password When Password Status is Unlock...

Page 74: ...rify that the Password Status is Unlocked 4 Type the new system password in the two password fields The System Password field changes to Not Enabled if the password was deleted Disabling the System Password If the system password is already set you can disable it by typing the password during POST and pressing Ctrl Enter or you can enter the System Setup program and press Enter twice when in the s...

Page 75: ...sword Status option you can assign a system password You cannot disable or change an existing system password NOTE You can use the Password Status option in conjunction with the Setup Password option to protect the system password from unauthorized changes Deleting or Changing an Existing Setup Password 1 Enter the System Setup program and select the System Security 2 Highlight Setup Password pres...

Page 76: ... System Event Log SEL messages or clear messages from the log For additional information on using iDRAC6 see the documentation for iDRAC6 and systems management applications Entering the iDRAC Configuration Utility 1 Turn on or restart your system 2 Press Ctrl E when prompted during POST If your operating system begins to load before you press Crtl E allow the system to finish booting and then res...

Page 77: ...is chapter assume that your system is in a tower configuration If your system is in a rack configuration disregard any steps for laying the system on its side and rotating the system feet Recommended Tools Key to the system keylock 1 and 2 Phillips screwdrivers Wrist grounding strap T10 Torx driver ...

Page 78: ...78 Installing System Components Inside the System Figure 3 1 Inside the System 1 3 5 14 2 6 15 9 10 8 7 16 17 13 11 12 4 ...

Page 79: ...he Front Bezel 1 Insert the bezel tabs into the bezel tab slots in the chassis See Figure 3 2 2 Firmly press the top end of the bezel into the chassis until the lever locks into place 3 Using the system key lock the bezel 1 system cover 2 cooling shroud 3 PCIe expansion card slots 5 4 heat sink blank single processor configuration 5 power supply bays 2 6 memory modules up to 12 total 6 for each pr...

Page 80: ...rself Opening the System 1 Unless you are installing a hot swap component such as a hard drive or power supply turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Remove the front bezel See Removing the Front Bezel 3 Rotate the system feet inward See Figure 3 3 4 Lay the system on its side as shown in Figure 3 3 1 front bezel 2 lever ...

Page 81: ... rotate the latch end of the cover away from the system See Figure 3 3 7 Grasp the cover on both sides and carefully lift the cover away from the system Figure 3 3 Opening and Closing the System Closing the System 1 Ensure that all internal cables are connected and folded out of the way 1 cover release latch 2 cover release latch lock 3 system cover 4 foot 4 4 3 1 2 ...

Page 82: ...als Hard Drives Depending on your chassis and backplane your system has one of the following configurations Eight 2 5 inch drive bays Eight 3 5 inch drive bays All chassis support hot swappable SAS and SATA hard drives and the 2 5 inch bay chassis also supports hot swappable SSD hard drives in systems with integrated PERC controllers All drives are installed at the front of the system and connect ...

Page 83: ...led in the remaining slots Mixed 2 5 inch and 3 5 inch configurations of SAS and SATA drives are also supported in the 3 5 inch bay chassis only In this configuration two 10 000 RPM 2 5 inch SAS drives installed in 3 5 inch adapters must be used in hard drive slots 0 and 1 only The remaining hard drives must be 3 5 inches in size and must be either all SAS or all SATA drives Removing a Hard Drive ...

Page 84: ...erating system supports hot swap drive removal and installation See the documentation provided with your operating system for more information 1 Remove the front bezel See Removing the Front Bezel 2 From the RAID management software prepare the drive for removal Wait until the hard drive indicators on the hard drive carrier signal that the drive can be removed safely See your controller documentat...

Page 85: ...em cooling all empty hard drive bays must have drive blanks installed 6 Install the front bezel See Installing the Front Bezel Installing a Hot Swap Hard Drive CAUTION When installing a hard drive ensure that the adjacent drives are fully installed Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier s shi...

Page 86: ...e the front bezel See Installing the Front Bezel Removing a Hard Drive From a Hard Drive Carrier Remove the screws from the slide rails on the hard drive carrier and separate the hard drive from the carrier See Figure 3 6 Installing a Hard Drive Into a Hard Drive Carrier 1 Insert the hard drive into the hard drive carrier with the connector end of the drive at the back See Figure 3 6 2 Align the s...

Page 87: ... hard drive will be flush with the back of the hard drive carrier 3 Attach the four screws to secure the hard drive to the hard drive carrier Figure 3 6 Installing a Hard Drive Into a Hard Drive Carrier 1 hard drive carrier 2 screws 4 3 hard drive 4 SAS screw hole 1 3 2 4 ...

Page 88: ...ng a Power Supply CAUTION If troubleshooting a power supply mismatch error replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to an Energy Smart configuration or vice versa you must power down the system NOTE You may have to unl...

Page 89: ...is located near the center of the power supply label 2 Slide the new power supply into the chassis until the power supply is fully seated and the release latch snaps into place See Figure 3 7 NOTE If you unlatched the cable management arm in step 2 of the previous procedure relatch it For information about the cable management arm see the system s rack documentation 3 Connect the power cable to th...

Page 90: ... To ensure proper system cooling the power supply blank must be installed in the second power supply bay in a non redundant configuration Remove the power supply blank only if you are installing a second power supply Installing a Power Supply Blank NOTE Install the power supply blank only in the second power supply bay To install the power supply blank align the blank with the power supply bay and...

Page 91: ...izer into the slots in the chassis until the release tab locks into place See Figure 3 8 2 Close the system See Closing the System 3 Place the system upright and on its feet on a flat stable surface 4 Reattach any peripherals then connect the system to the electrical outlet 5 Turn on the system and attached peripherals 1 release tab 2 expansion card stabilizer 3 chassis slots 1 2 3 ...

Page 92: ...oud removed Overheating of the system can develop quickly resulting in a shutdown of the system and the loss of data 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 4 Pull and hold the cooling shroud release l...

Page 93: ...all the expansion card stabilizer See Installing the Expansion Card Stabilizer 3 Close the system See Closing the System 4 Place the system upright and on its feet on a flat stable surface 5 Reattach any peripherals then connect the system to the electrical outlet 6 Turn on the system and attached peripherals Cooling Fans Your system contains one or two cooling fan modules containing two fans each...

Page 94: ...an module slot see Figure 3 10 at all times to ensure proper system cooling 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 4 Remove the cooling shroud see Removing the Cooling Shroud and turn the shroud upsid...

Page 95: ...osition in the cooling shroud 1 Hold the replacement cooling fan module by the release tabs and align the tabs on the module with the securing slots on the cooling shroud 2 Slide the module down into the cooling shroud until the release tabs lock into place See Figure 3 10 3 Install the cooling shroud See Installing the Cooling Shroud 4 Install the expansion card stabilizer See Installing the Expa...

Page 96: ...talling the Internal SD Module 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 4 Remove the cooling shroud See Removing the Cooling Shroud 5 Position the module so the tabs on the underside of the tray fit into the ...

Page 97: ...on the module and the J_SDCARD connector on the system board See Figure 6 1 for the location of the connector on the system board 7 Install the cooling shroud See Installing the Cooling Shroud 1 release tab 2 internal SD module cable connector 3 latch 4 SD flash card 5 SD card slot SD connector 6 internal SD module 7 hooks 2 6 7 4 1 2 3 5 ...

Page 98: ...ving the Cooling Shroud 5 Disconnect the internal SD module cable from the module and from the system board 6 Lift upwards on the latch securing the internal SD module to the chassis then lift the module out of the chassis See Figure 3 11 7 Install the cooling shroud See Installing the Cooling Shroud 8 Install the expansion card stabilizer See Installing the Expansion Card Stabilizer 9 Close the s...

Page 99: ...the system and attached peripherals Removing an Internal SD Flash Card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system See Opening the System 3 Locate the SD card slot in the internal SD module and press inward on the card to release it from the slot and remove the card 4 Close the system See Closing the System 5 Place...

Page 100: ...e tab and slide the internal USB module to remove it from the slots in the chassis See Figure 3 12 7 Install the cooling shroud See Installing the Cooling Shroud 8 Install the expansion card stabilizer See Installing the Expansion Card Stabilizer 9 Close the system See Closing the System 10 Place the system upright and on its feet on a flat stable surface 11 Reattach any peripherals then connect t...

Page 101: ...Module Installing the Internal USB Module 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 1 chassis slots 2 cable guide 3 module tabs 4 USB memory key 5 cable connector 6 internal USB module 7 module release tab 5 2 7 6 1 3 4 ...

Page 102: ...lace the system upright and on its feet on a flat stable surface 11 Reattach any peripherals then connect the system to the electrical outlet 12 Turn on the system and attached peripherals Internal USB Memory Key An optional USB memory key installed inside your system can be used as a boot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option ...

Page 103: ... electrical outlet and peripherals 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 4 Remove the cooling shroud See Removing the Cooling Shroud 5 Remove the plastic filler plug for the iDRAC6 Enterprise port from the system back panel See Back Panel Features and Indicators for the port location 6 Remove the VFlash SD card if...

Page 104: ... the system See Closing the System 11 Place the system upright and on its feet on a flat stable surface 12 Reattach any peripherals then connect the system to the electrical outlet 13 Turn on the system and attached peripherals Figure 3 13 Installing and Removing the iDRAC6 Enterprise Card 1 iDRAC6 Enterprise card 2 VFlash media slot 3 VFlash SD card 4 RJ 45 Ethernet port below card 5 retention st...

Page 105: ...e card and gently lift the front edge of the card up from the retention standoffs See Figure 3 13 b As the card releases from the standoffs the connector under the card disengages from the system board connector c Slide the card away from the back of the system until the RJ 45 connector is clear of the back panel then lift the card out of the system See Figure 3 13 8 Install the plastic filler plu...

Page 106: ...s inward on the card to lock it into the slot To remove the card push inward on the card to release it and pull the card from the card slot NIC Hardware Key iSCSI and other functionalities for the system s embedded NICs are enabled by installing an optional NIC hardware key in the ISCSI_KEY socket on the system board NOTE When future NIC functionality is supported you must replace the original NIC...

Page 107: ...d Tape Drives In your system s two 5 25 inch drive bays you can install one or two optical drives one half height tape drive or one full height tape drive Removing an Optical or Tape Drive 1 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing th...

Page 108: ...the drive is being permanently removed install a drive blank in the empty drive bay Slide the drive blank into the drive bay until the drive release latch locks into place See Figure 3 15 9 Replace the cooling shroud See Installing the Cooling Shroud 10 Replace the expansion card stabilizer See Installing the Expansion Card Stabilizer 11 Close the system See Closing the System 12 Place the system ...

Page 109: ...an internal SAS expansion card installed see Installing an Expansion Card Tape drives cannot be connected to the integrated storage controller card If you are installing a SCSI tape drive you must have a SCSI controller card installed see Installing an Expansion Card You must configure the tape drive according to the documentation that came with the tape drive based on the following guidelines 1 d...

Page 110: ...s termination if it is the last device in a chain of devices or sole device connected to the SCSI controller 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system See Opening the System 4 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 5 Remove the cooling shroud See Removing the Cooling...

Page 111: ... cable to the drive Ensure that the cables are secured in their respective clips 11 Attach the data cable and check the cable connections If you are installing a SATA optical or tape drive connect the cable from the SATA connector on the drive to the SATA connector on the system board See Figure 6 1 to locate the SATA connectors on the system board If you are installing a SAS tape drive connect th...

Page 112: ...udes a dedicated slot on the system board for an integrated storage controller card that provides the storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing an Integrated Storage Controller ...

Page 113: ...p and out of the card guides See Figure 3 17 CAUTION Disconnecting the RAID battery cable from a PERC card can cause data loss if the dirty cache LED on the card is lit The LED indicates that data is still cached in controller memory and the data was not cleared at system shutdown 6 If applicable and necessary disconnect the RAID battery cable from the card See Figure 3 17 ...

Page 114: ...ect the cables according to the connector labels on the cables The cables are not operational if reversed 1 If applicable install the RAID battery see Installing a RAID Battery and connect the RAID battery cable to the connector on the card See Figure 3 17 1 data cables 2 RAID battery cable connector PERC card only 3 integrated storage controller card 4 card guides 2 1 2 3 4 ...

Page 115: ...ctor to the SAS A connector on the backplane c Route the SAS B cable through the cable guides on the inner side of the chassis and connect the SAS B cable connector to the SAS B connector on the backplane See Figure 3 25 4 Install the expansion card stabilizer See Installing the Expansion Card Stabilizer 5 Close the system See Closing the System 6 Place the system upright and on its feet on a flat...

Page 116: ... installed in slot 2 or slot 3 and disconnect any attached cables See Removing an Expansion Card 8 Pull the blue release tab on the expansion card stabilizer bracket and slide the bracket up and out of the chassis See Figure 3 27 Installing the Expansion Card Stabilizer Bracket 1 Fit the four slots on the expansion card stabilizer bracket over the four metal guides in the chassis and slide the bra...

Page 117: ...ntroller card See Removing an Integrated Storage Controller Card 2 Disconnect the RAID battery cable from the connector on the integrated storage card Press the tab on the RAID battery cable connector and gently pull the cable connector out of the connector on the storage card See Figure 3 18 3 Pull the battery carrier release tab and pull the battery carrier upwards and out of the battery carrier...

Page 118: ...gure 3 18 3 Connect the battery cable to the connector on the integrated storage card see Figure 3 17 and replace the integrated storage controller card See Installing an Integrated Storage Controller Card Expansion Cards The system board can accommodate up to five PCIe Generation 2 expansion cards Two full height full length 12 2 inch PCIe x8 link slots 2 and 3 1 battery cable connector 2 RAID ba...

Page 119: ...age controller to manage internal tape drives or external storage CAUTION To ensure proper cooling no more than two of the five expansion cards can have a power consumption of greater than 15 W up to 25 W maximum each not including the integrated storage controller Table 3 1 provides a guide for installing expansion cards to ensure proper cooling and mechanical fit The expansion cards with the hig...

Page 120: ...he system and aid in proper cooling and airflow inside the system 5 Prepare the card for installation See the documentation that came with the card for information on configuring the card making internal connections or otherwise customizing it for your system 6 Open the expansion card latch adjacent to the slot See Figure 3 19 7 If you are installing a full length expansion card slots 2 and 3 only...

Page 121: ...e the system See Closing the System 13 Place the system upright and on its feet on a flat stable surface 14 Reattach any peripherals then connect the system to the electrical outlet 15 Turn on the system and attached peripherals 16 Install any device drivers required for the card as described in the documentation for the card ...

Page 122: ...ng an Expansion Card 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 1 expansion card latch 2 expansion card 3 expansion card tab 4 expansion card tab slot 5 expansion card connector 6 expansion card guide 6 5 1 3 4 2 ...

Page 123: ...Install the expansion card stabilizer See Installing the Expansion Card Stabilizer 8 Close the system See Closing the System 9 Place the system upright and on its feet on a flat stable surface 10 Reattach any peripherals then connect the system to the electrical outlet 11 Turn on the system and attached peripherals 12 Remove the card s device driver from the operating system System Memory Your sys...

Page 124: ...onfiguration the memory configuration for each processor must be identical Memory modules of different sizes can be mixed within a memory channel for example 2 GB and 4 GB but all populated channels must have identical configurations For Optimizer Mode memory modules are installed in the numeric order of the sockets beginning with A1 or B1 For Memory Mirroring or Advanced ECC Mode the two sockets ...

Page 125: ...s must be identical in size speed and technology in corresponding slots Memory Mirroring Support The system supports memory mirroring if identical memory modules are installed in the two channels closest to the processor memory should not be installed in the farthest channel Mirroring must be enabled in the System Setup program In a mirrored configuration the total available system memory is one h...

Page 126: ... Single Processor Dual Processor 1 4 2 5 3 6 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 2 GB X X X X X X X X X X X X X X X X X X 2 4 6 4 8 12 all 4 8 12 8 16 24 all 4 GB X X X X X X X X X X X X X X X X X X 4 8 12 8 16 24 all 8 16 24 16 32 48 all 8 GB1 X X X X X X X X X X X X X X X X X X 8 16 24 16 32 48 all 16 32 48 32 64 96 all Advanced ECC2 2 GB vacan...

Page 127: ...4 2 5 3 6 Physical Memory GB Available Memory GB Physical Memory GB Available Memory GB Optimizer 1 GB X X X X X X X X X X X X X X X X 1 2 3 4 6 all 2 4 6 8 12 all 2 GB X X X X X X X X X X X X X X X X 2 4 6 8 12 all 4 8 12 16 24 all Advanced ECC1 1 GB vacant X X X X X X 2 4 all 4 8 all 2 GB vacant X X X X X X 4 8 all 8 16 all Table 3 2 Sample RDIMM Single and Dual Rank Memory Configurations Per Pr...

Page 128: ... outlet and peripherals Open the system See Opening the System 2 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 3 Remove the cooling shroud See Removing the Cooling Shroud 4 Locate the memory module sockets See Figure 6 1 5 Remove the memory module blanks from the sockets in which you plan to install memory modules Press down and out on the ejectors on each end of ...

Page 129: ...u to install the memory module in the socket in only one way 8 Press down on the memory module with your thumbs until the socket ejectors latch into a locked position When the memory module is properly seated in the socket the ejectors on the memory module socket align with the ejectors on the other sockets that have memory modules installed 9 Repeat step 5 through step 8 of this procedure to inst...

Page 130: ...kets 18 Run the system memory test in the system diagnostics See Running the System Diagnostics Removing Memory Modules WARNING The memory modules are hot to the touch for some time after the system has been powered down Allow time for the memory modules to cool before handling them Handle the memory modules by the card edges and avoid touching the components on the memory module CAUTION To ensure...

Page 131: ...he system and attached peripherals Processors Removing a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read...

Page 132: ...emove the processor The heat sink is necessary to maintain proper thermal conditions 6 Open one of the heat sink retention latches by pressing the end of the latch moving it laterally away from the heat sink and lifting the latch upwards See Figure 3 21 7 Wait 30 seconds for the heat sink to loosen from the processor 8 Open the other heat sink retention latch 9 Gently lift the heat sink up from th...

Page 133: ...er and release the lever from the locked position Rotate the lever 90 degrees upwards See Figure 3 22 11 Rotate the processor shield upwards and out of the way See Figure 3 22 CAUTION Be careful not to bend any of the pins on the ZIF socket when removing the processor Bending the pins can permanently damage the system board 12 Lift the processor out of the socket and leave the release lever up so ...

Page 134: ...ling a Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with...

Page 135: ...cket in the open position align the processor with the socket keys and set the processor lightly in the socket CAUTION Do not use force to seat the processor When the processor is positioned correctly it engages easily into the socket b Close the processor shield c Rotate the socket release lever down until it snaps into place 5 Install the heat sink a Using a clean lint free cloth remove the ther...

Page 136: ...rrectly installed Replace the battery only with the same or equivalent type recommended by the manufacturer See your safety information for additional info 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabil...

Page 137: ... on the positive side of the connector b Press the battery toward the positive side of the connector and lift it up out of the securing tabs at the negative side of the connector Figure 3 23 Replacing the System Battery 10 Install the new system battery a Support the battery connector by pressing down firmly on the positive side of the connector b Hold the battery with the facing up and slide it u...

Page 138: ...et 19 Turn on the system and attached peripherals 20 Enter the System Setup program to confirm that the battery is operating properly See Entering the System Setup Program 21 Enter the correct time and date in the System Setup program s Time and Date fields and specify other system configuration settings 22 Exit the System Setup program Control Panel Assembly Removing the Control Panel Assembly CA...

Page 139: ...ector b Gently work the connector out of the socket 8 Remove the outer cover from the top side of the chassis to access the remaining control panel screw a Using a 2 Phillips screwdriver remove the two hex head Phillips screws securing the outer cover from the back of the system b Pressing firmly on the front edge of the cover slide the cover slightly towards the back of the system See Figure 3 24...

Page 140: ...ling System Components Figure 3 24 Removing and Installing the Control Panel 1 control panel screws 2 2 cover tabs 3 chassis outer cover 4 cover screws 2 5 control panel cable 6 control panel assembly 5 3 4 6 1 2 ...

Page 141: ...ee Figure 3 24 4 Install the outer cover on the top side of the chassis a Insert the cover tabs into the slots in the top side of the chassis See Figure 3 24 b Hook the top edge of the cover over the top edge of the chassis See Figure 3 24 c Slide the cover towards the front of the system See Figure 3 24 d Replace the two hex head Phillips screws on the back of the system to secure the cover to th...

Page 142: ...urn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 4 Remove the cooling shroud See Removing the Cooling Shroud 5 Remove all hard drives See Removing a Hot Swap Hard Drive NOTE Keep note of which bays the h...

Page 143: ...as been removed Be careful not to pull excessively on the cable when removing the backplane board Doing so can damage the cable 8 Remove the SAS backplane a Pull the blue backplane release pin See Figure 3 25 b While pulling the release pin slide the backplane upwards c Pull the backplane board away from the front of the system until the securing slots are free from the tabs in the chassis and lif...

Page 144: ... your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 cables in backplane notch 2 backplane release pin 3 backplane notch 4 SAS A cable 5 securing slot 8 6 SAS B cable 7 backplane power cable 8 SAS backp...

Page 145: ...ge Controller Card c Connect the power cables to any internal optical or tape drives if present See Installing an Optical or Tape Drive 5 Reconnect the following cables to the backplane see Figure 3 25 SAS A cable SAS B cable backplane power cable 6 Install the hard drives in the system See Installing a Hot Swap Hard Drive NOTE Reinstall the hard drives in the same drive bays from which they were ...

Page 146: ...l outlet and peripherals 2 Remove the power supplies See Removing a Power Supply 3 Open the system See Opening the System 4 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Disconnect the cables from the following connectors on the power distribution board see Figure 6 3 J_DVD_TAPE_PWR J_BP_PWR J_BB_PWR1 J...

Page 147: ...icing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Position the power distribution board so that the tabs in the chassis are fully inserted into the securing slots on the back of the board assembly See Figure 3 26 2 Slide the board downwards until the blue release pin locks into place 3 Connect the five cables t...

Page 148: ...TPM with an encryption program you may be prompted to create a recovery key during system or program setup Be sure to create and safely store this recovery key If you ever need to replace the system board you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drive s Removing the System Board CAUTION Many repairs may only be d...

Page 149: ...the memory modules WARNING The processor and heat sink can become extremely hot Allow sufficient time for the processor and heat sink to cool before handling 10 Remove any installed heat sinks processors and heat sink blanks See Removing a Processor 11 Remove the SAS backplane from the system See Removing the SAS Backplane 12 Remove the expansion card stabilizer bracket Pull the blue release lever...

Page 150: ...e holding the release pin slide the system board towards the front of the system See Figure 3 27 WARNING Do not lift the system board by the memory modules latches or any component on the system board c Grip the system board by the two blue touch points located near the two processor sockets only one touch point is visible in Figure 3 27 d Lift the system board up slightly to remove the system boa...

Page 151: ...e service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the new system board and remove the label placard that is inserted in the memory module socket 2 Remove the front bezel See Removing the Front Bezel 1 release latch 2 expansion card stabilizer bracket 3 system ...

Page 152: ...k of the system inserting the connectors into the cutouts in the chassis See Figure 3 27 The blue release pin locks into place when the system board is fully seated 5 Depending on your configuration connect the following cables that you removed in Removing the System Board See Figure 6 1 for connector locations Three power cables to the J_PWR1 J_PWR2 and J_PDB connectors Control panel cable to the...

Page 153: ...orage Controller Card 12 If applicable install the expansion cards and any attached cables See Installing an Expansion Card 13 Install the NIC hardware key if previously present See Figure 6 1 for the ISCSI_KEY socket location 14 Install the cooling shroud See Installing the Cooling Shroud 15 Install the expansion card stabilizer See Installing the Expansion Card Stabilizer 16 Close the system See...

Page 154: ...154 Installing System Components ...

Page 155: ...r system s hardware check for the following conditions If you boot the system in BIOS boot mode after installing an operating system in UEFI boot mode the system will hang The reverse is also true You must boot to the same boot mode in which you installed the operating system See Using the System Setup Program and UEFI Boot Manager Invalid memory configurations could cause the system to halt at st...

Page 156: ...e USB port s on the opposite side of the system If the problem is resolved restart the system enter the System Setup program and check if the nonfunctioning USB ports are enabled c Replace the keyboard mouse with another working keyboard mouse If the problem is resolved replace the faulty keyboard mouse If the problem is not resolved proceed to the next step to begin troubleshooting the other USB ...

Page 157: ...olved replace the serial device If the problem persists see Getting Help Troubleshooting a NIC 1 Run the appropriate online diagnostic test See Using Dell PowerEdge Diagnostics 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector See Power Indicator Codes If the link indicator does not light check all cable c...

Page 158: ...cian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system and attached peripherals and disconnect the syste...

Page 159: ...online diagnostic test See Using Dell PowerEdge Diagnostics If the tests fail see Getting Help Troubleshooting a Damaged System CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that i...

Page 160: ...d turn on the system 4 Enter the System Setup program If the date and time are not correct in the System Setup program replace the battery See System Battery CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team ...

Page 161: ...ning properly If the problem persists replace the faulty power supply with the same type of power supply 3 If the problem persists see Getting Help Troubleshooting System Cooling Problems CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telep...

Page 162: ...ftware 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 5 Remove the cooling shroud and turn it upside down See Removing the Cooling Shroud 6 Remove and reseat the fan module See Cooling Fans 7 Replace the cooling shroud See I...

Page 163: ... If diagnostics indicates a fault follow the corrective actions provided by the diagnostic program 2 If the system is not operational turn off the system and attached peripherals and unplug the system from the power source Wait at least 10 seconds and then reconnect the system to power 3 Turn on the system and attached peripherals and note the messages on the screen or LCD panel Go to step 17 if a...

Page 164: ...ram and check the system memory setting See Memory Settings Screen If the problem is not resolved proceed with the next step 17 Turn off the system and attached peripherals and disconnect the system from the power source 18 Open the system See Opening the System 19 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 20 Remove the cooling shroud See Removing the Cooling ...

Page 165: ...is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter the System Setup program and ensure that the internal SD card port is enabled See Integrated Devices Screen 2 Turn off the system and attached peripherals and disconnect the system ffrom the electrical outlet 3 Open the system See Opening the System 4 Reseat the inte...

Page 166: ...re that the internal USB port is enabled See Integrated Devices Screen 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Locate the internal USB key and reseat it See NIC Hardware Key 5 Close the system See Closing the System 6 Place the system upright and on its feet on a flat and stable surface...

Page 167: ...appropriate online diagnostic test See Using Dell PowerEdge Diagnostics 5 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 6 Open the system See Opening the System 7 Ensure that the interface cable is securely connected to the optical drive and to the system board See Optical and Tape Drives 8 Ensure that a power cable is properly connected to the d...

Page 168: ...the System c Reseat the controller card in the expansion card slot d Ensure that the tape drive s interface cable is fully connected to the tape drive and to the connector on the controller card SAS or SCSI or the SATA connector on the system board e Ensure that a power cable is properly connected to the drive and to the power distribution board f Close the system See Closing the System g Place th...

Page 169: ...zel See Removing the Front Bezel 3 If your hard drives are configured in a RAID array perform the following steps a Restart the system and enter the host adapter configuration utility program by pressing Ctrl R for a PERC controller or Ctrl C for a SAS controller See the documentation supplied with the host adapter for information about the configuration utility b Ensure that the hard drive s have...

Page 170: ...n for information about configuration settings 4 Check the configuration settings make any necessary corrections and restart the system CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicin...

Page 171: ...etting Help Troubleshooting Expansion Cards CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety ...

Page 172: ...xpansion Card Stabilizer 13 Remove all expansion cards installed in the system See Installing an Expansion Card 14 Install the expansion card stabilizer See Installing the Expansion Card Stabilizer 15 Close the system See Closing the System 16 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peri...

Page 173: ...t See Using Dell PowerEdge Diagnostics 2 Turn off the system and attached peripherals and disconnect the system from the electrical outlet 3 Open the system See Opening the System 4 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 5 Remove the cooling shroud See Removing the Cooling Shroud 6 Ensure that each processor and heat sink are properly installed See Installi...

Page 174: ...ling the Expansion Card Stabilizer 19 Close the system See Closing the System 20 Place the system upright and on its feet on a flat and stable surface reconnect the system to the electrical outlet and turn on the system and attached peripherals 21 Run the appropriate online diagnostic test If the test fails the processor is faulty See Getting Help 22 Turn off the system and attached peripherals an...

Page 175: ...munications ports NICs CMOS and more If you are unable to identify the problem using the PowerEdge Diagnostics then use the system diagnostics The files required to run PowerEdge Diagnostics for systems running supported Microsoft Windows and Linux operating systems are available at support dell com and on the CDs that came with your system For information about using diagnostics see the Dell Onli...

Page 176: ...ntify the problem Running the System Diagnostics The system diagnostics program is run from the iDRAC6 Express System Services menu CAUTION Use the system diagnostics to test only your system Using this program with other systems may cause invalid results or error messages 1 As the system boots press F10 2 Select Diagnostics from the System Services menu 3 Select Launch Diagnostics 4 From the Diag...

Page 177: ... After you select all the devices and components that you want to test highlight All Devices and then click Run Tests Selecting Diagnostics Options From the Diagnostics Options area select the test s you want to run on a device Non Interactive Tests Only Runs only tests that require no user intervention Quick Tests Only Runs only the quick tests on the device Show Ending Timestamp Time stamps the ...

Page 178: ...ollowing tabs in the Customize window provide information about the test and the test results Results Displays the test that ran and the result Errors Displays any errors that occurred during the test Help Displays information about the currently selected device component or test Configuration Displays basic configuration information about the currently selected device Parameters Displays paramete...

Page 179: ...Connectors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the p...

Page 180: ...180 Jumpers and Connectors Figure 6 1 System Board Jumpers and Connectors 17 1 13 15 14 12 10 5 2 4 8 6 7 3 18 19 9 11 16 ...

Page 181: ...release lever Memory module slot B5 Memory module slot B3 white release lever Memory module slot B6 3 iDRAC6 iDRAC6 Enterprise card connector 4 CPU2 Processor 2 5 CPU1 Processor 1 6 J_PDB Power connector 7 J_PWR1 Power connector 8 J_PWR2 Power connector 9 BP_PWR Backplane power connector 10 A1 A4 A2 A5 A3 A6 Memory module slot A1 white release lever Memory module slot A4 Memory module slot A2 whit...

Page 182: ...el connector 16 BATTERY System battery 17 ISCSI_KEY NIC hardware key 18 INT_STORAGE SAS Integrated storage controller card connector 19 PWRD_EN NVRAM_CLR Password enable jumper NVRAM clear jumper Table 6 2 System Board Jumpers and Connectors continued Item Connector Description ...

Page 183: ...ian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product ...

Page 184: ...technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and 1 hard drive connectors 0 3 2 hard drive connectors 4 7 3 SAS B cable connector 4 J_BP_PWR connector 5 J_SIG_BB_BP connector 6 SAS A cable connector front facing hard drive bay back 1 2 6 3 4 5 ...

Page 185: ...ered by your warranty Read and follow the safety instructions that came with the product Figure 6 3 Power Distribution Board Connectors 1 J_PWR2 connector 2 J_PWR1 connector 3 J_BP_PWR connector 4 J_DVD_TAPE_PWR connector 5 J_BB_SIG connector 6 J_BB_PWR2 connector 7 J_BB_PWR1 connector front 3 2 1 5 7 4 6 ...

Page 186: ...ct the system from the electrical outlet 2 Open the system See Opening the System 3 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 4 Remove the integrated storage controller card See Removing an Integrated Storage Controller Card 5 Remove the expansion card stabilizer bracket Pull the blue release lever and slide the expansion card stabilizer bracket up and out of ...

Page 187: ...tem See Opening the System 14 Remove the expansion card stabilizer See Removing the Expansion Card Stabilizer 15 Move the PWRD_EN jumper plug to the enabled position pins 2 and 4 16 Replace the expansion card stabilizer bracket Fit the slots on the bracket over the metal guides in the chassis and slide the bracket downwards until the release latch locks into place See Figure 3 27 17 Replace the in...

Page 188: ...188 Jumpers and Connectors ...

Page 189: ...based support and service options Availability varies by country and product and some services may not be available in your area To contact Dell for sales technical support or customer service issues 1 Visit support dell com 2 Verify your country or region in the Choose A Country Region drop down menu at the bottom of the page 3 Click Contact Us on the left side of the page 4 Select the appropriat...

Page 190: ...190 Getting Help ...

Page 191: ... media that is used to start your system instead of booting from the hard drives BTU British thermal unit bus An information pathway between the components of a system Your system contains an expansion bus that allows the processor to communicate with controllers for the peripheral devices connected to the system Your system also contains an address bus and a data bus for communications between th...

Page 192: ...ECC Error checking and correction EMI Electromagnetic interference ESD Electrostatic discharge ESM Embedded server management See iDRAC expansion bus Your system contains an expansion bus that allows the processor to communicate with controllers for peripherals such as NICs expansion card An add in card such as a NIC or SCSI adapter that plugs into an expansion card connector on the system board A...

Page 193: ...Controller A systems management hardware and software solution that provides remote management capabilities crashed system recovery and power control functions for Dell PowerEdge systems iDRAC6 refers to a specific implementation of iDRAC IP Internet Protocol IPv6 Internet Protocol version 6 IPX Internet package exchange IRQ Interrupt request A signal that data is about to be sent to or received b...

Page 194: ...he video adapter circuitry can be designed to run much faster than they would with a traditional expansion bus See also bus LOM LAN on motherboard Also referred to as embedded NIC LVD Low voltage differential m Meter s mA Milliampere s MAC address Media Access Control address Each network device s unique hardware number on a network mAh Milliampere hour s Mb Megabit s 1 048 576 bits MB Megabyte s ...

Page 195: ...ssor about hardware errors ns Nanosecond s NVRAM Nonvolatile random access memory Memory that does not lose its contents when you turn off your system NVRAM is used for maintaining the date time and system configuration information parity Redundant information that is associated with a block of data parity stripe In RAID arrays striped hard drives containing parity data partition You can divide a ...

Page 196: ...torage area for program instructions and data Any information stored in RAM is lost when you turn off your system RDIMM A registered DDR3 memory module readme file A text file usually shipped with software or hardware that contains information supplementing or updating the product s documentation read only file A read only file is one that you are prohibited from editing or deleting ROM Read only ...

Page 197: ... and RAID system board As the main circuit board the system board usually contains most of your system s integral components such as the processor s RAM controllers for peripherals and various ROM chips Also referred to as the planar or motherboard system configuration information Data stored in memory that tells a system what hardware is installed and how the system should be configured for opera...

Page 198: ...bilities A video adapter may be integrated into the system board or may be an expansion card that plugs into an expansion slot video memory Most video adapters include memory chips in addition to your system s RAM The amount of video memory installed primarily influences the number of colors that a program can display with the appropriate video drivers and monitor capabilities video resolution Vid...

Page 199: ...the system 81 connectors back panel 20 NICs 20 power distribution board 184 SAS backplane 183 serial port 20 USB 12 20 video 12 20 contacting Dell 189 control panel assembly features 12 installing 141 LCD panel features 14 removing 138 cooling fans removing 94 troubleshooting 162 cooling shroud installing 93 removing 92 D damaged systems troubleshooting 159 Dell contacting 189 diagnostics using De...

Page 200: ...tion 119 memory installation 124 H hard drive drive carrier 86 installing 85 mixed configurations 83 removing 84 troubleshooting 169 heat sink 133 hot swap hard drives 82 power supplies 88 I iDRAC Configuration Utility 75 iDRAC6 Enterprise card installing 103 removing 105 indicators back panel 20 front panel 12 NIC 24 power 12 21 installing battery RAID 118 control panel assembly 141 cooling shrou...

Page 201: ...tegrated storage controller See storage controller integrated storage controller card installing 114 removing 112 internal SD card installing 98 removing 99 troubleshooting 165 internal SD module installing 96 removing 98 internal USB key troubleshooting 166 internal USB module installing 101 removing 99 K keyboard troubleshooting 156 L LAN on motherboard LOM See NICs LCD panel features 14 menus 1...

Page 202: ...e 125 P password disabling 186 setup 74 system 72 PCIe expansion cards See expansion cards PDU See power distribution board phone numbers 189 POST accessing system features 11 power distribution board installing 147 removing 146 power indicators 12 21 power supplies indicators 21 installing 89 removing 88 troubleshooting 160 power supply blank 90 processor installing 134 removing 131 troubleshooti...

Page 203: ... SAS backplane 142 system board 148 tape drive 107 USB memory key 102 replacing system battery 136 S safety 155 SAS backplane installing 144 removing 142 SAS controller See storage controller securing your system 66 68 73 serial port connector 20 setup password 74 SSD hard drives 82 startup accessing system features 11 storage controller card installing 114 removing 112 troubleshooting 170 support...

Page 204: ...e 169 internal SD card 165 internal USB key 166 keyboard 156 memory 163 NIC 157 optical drive 167 power supplies 160 processor 173 storage controller card 170 system cooling 161 system startup failure 155 tape drive 167 video 156 wet system 158 U UEFI Boot Manager entering 70 main screen 71 System Utilities screen 71 UEFI Boot Settings screen 71 UEFI boot mode 57 upgrades processor 131 USB back pa...

Page 205: ...Index 205 warranty 55 wet system troubleshooting 158 ...

Page 206: ...206 Index ...

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