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Troubleshooting
136
Display/symptom
Possible solution
Test result
LO/HI
The glucose result may be below (LO) or above (HI) the
measurement range of the system.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Test result
RR LO/RR HI
The glucose result may be below/above the reportable
range set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Test result
CR LO/CR HI
The glucose result may be below/above the critical range
set by system administrator.
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
Meter displays
Strip defect Error
The test strip is defective or the blood glucose result is
extremely low and below the meter’s measurement range.
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 3).
– Run a glucose control test with a new test strip (see
Chapter 4).
– Repeat the test or proceed according to the requirements
of your facility.
– If the error persists, contact ACCU-CHEK Customer Care.
Meter displays an error
Type
Bad Dose
Insufficient amount of blood on the test strip.
– Refer to the package insert for the test strips.
– Review proper testing procedure.
– Repeat the test using a new test strip, ensuring proper
sample application.
– If the error persists, contact ACCU-CHEK Customer Care.
Meter displays (QC)
FAIL
or
Out of
Range
– Refer to the package insert for the test strips.
– Check that you are performing the test correctly (see
Chapter 4).
– Repeat the glucose control test with a new test strip.
– If the error persists, contact ACCU-CHEK Customer Care.
Summary of Contents for Inform 2
Page 1: ...ACCU CHEK Inform II BLOOD GLUCOSE MONITORING SYSTEM Operator s Manual ...
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Page 65: ...Glucose Control Testing 64 This page intentionally left blank ...
Page 91: ...Linearity Testing 90 This page intentionally left blank ...
Page 99: ...Proficiency Testing 98 This page intentionally left blank ...
Page 149: ...General Product Information 148 This page intentionally left blank ...
Page 167: ...Appendix 166 This page intentionally left blank ...
Page 191: ...Supplement for Observed Test Sequence 190 This page intentionally left blank ...
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