Route Exceptions
What is a Route Exception?
A Route Exception is a meter record the AutoRead application has set aside, due to missing
or duplicated meter information. Because the purpose of the AutoRead system is to collect
meter readings, the importance of accurately identifying and tracking meters is paramount.
AutoRead requires certain basic information for every meter to ensure that the meter
readings are applied properly. Refer to the section entitled
The Five Required Fields
for
more information.
How can I tell if there are any Route Exceptions in my data?
If Route Exceptions exist, AutoRead will place a bold (e) next to the name of the route in the
Process Routes (Global View) screen after the route information is imported. This is to let
you know that there were Route Exceptions in the data that was Imported. The first thing to
check, if informed by the meter reader that there were meters missing from the route on the
HHD is the presence of the bold (e) next to the route name in the AutoRead Process Routes
screen. If no bold (e) exists next to the route name in AutoRead, then the meters were not
Route Exceptions. The billing software most likely did not include the meters as part of the
route file. Consult your billing software support if this is the case.
To view the Route Exceptions, double click the bold (e) and this will bring up the Route
Detail screen. Notice that this also highlights the specific route in the Tree View on the left
side of the screen. From the Route Detail screen, click the
Route Exceptions
tab.
Note
:
The
Route Exceptions
tab is only available if there are Route Exceptions to display. If there
is no Route Exceptions Tab, all of the route data was successfully imported into AutoRead,
and there were no duplicate or missing Meter IDs or Types. This is the desired situation.
The Route Exceptions screen displays a list of all meters that were set aside by AutoRead
during the Import operation due to missing or duplicate meter information. Because the
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