English 85
Tr
ouble
shoo
ting and inf
ormation c
ode
Problem
Cause
Action
Oven
The oven does not
heat.
The door is open.
Close the door and try again.
Smoke comes out
during preheating.
During initial operation,
smoke may come from
the heating elements
when you first use the
oven.
This is not a malfunction, and
if you run the oven 2-3 times,
it should stop.
Food is on the heating
elements.
Let the oven cool and then
remove the food from the
heating elements.
There is a burning
or plastic smell
when using the
oven.
Plastic or non heat-
resistant cookware is
used.
Use glass cookware suitable
for high temperatures.
There is a bad
smell coming from
inside the oven.
Food residue or plastic
has melted and stuck to
the interior.
Use the steam function and
then wipe with a dry cloth.
You can put a lemon slice inside
and run the oven to remove the
odour more quickly.
The oven does not
cook properly.
The oven door is
frequently opened during
cooking.
If you open the door often, the
interior temperature will be
lowered and this may affect
the results of your cooking.
The oven controls are not
correctly set.
Correctly set the oven controls
and try again.
The grill or other
accessories are not
correctly inserted.
Correctly insert the
accessories.
The wrong type or size of
cookware is used.
Use suitable cookware with
flat bottoms.
Problem
Cause
Action
Steam
I can hear water
boiling during
Vapour cooking
Water is heated using the
steam heater.
This is not an oven
malfunction.
There is an unusual
sound when I stop
Vapour cooking.
Water is being removed
from inside the steam
heater after Vapour
cooking has finished.
This is not an oven
malfunction.
Steam does not
come out.
The water supply tank is
not installed.
Make sure the water supply
tank is correctly installed.
There is no water in the
water supply tank.
Fill the tank with water and
try again.
NOTE
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
•
The model and serial numbers, normally printed on the rear of the oven
•
Your warranty details
•
A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
MC32A7035CT_TL_DE68-04334U-00_EN.indd 85
MC32A7035CT_TL_DE68-04334U-00_EN.indd 85
30/9/2021 1:56:12 PM
30/9/2021 1:56:12 PM