GEK-113285A
G650 Generator Protection & Control System
12-3
12 G650TROUBLESHOOTING GUIDE
12.1 SYMPTOMS AND RECOMMENDED ACTIONS
12
CATEGORY
SYMPTOM
POSSIBLE CAUSE
RECOMMENDED ACTION
Bootware
The relay gets stuck at
“Sending file
imagen_kernel...”
-The Ethernet connection does not
work properly.
Serial communications work properly
and the flash memory has been
erased but ethernet communication
does not work properly, check:
•
RJ45 cable used (crossover cable
for back-to-back connection and
straightthrough Ethernet cable for hub
or switch)
•
IP address, netmask, gateway are
correct and corresponding to the ones
used in the computer used to perform
the procedure. See chapter 5.2.1
•
Ethernet board parameters selection,
check that:
o
802.1p QOS is Enabled
o
Flow control is Auto
o
Speed & Duplex is Auto (or
10 Mb Full)
•
If all the above points are correct but
the problem persists:
o
Force the Speed & Duplex to
10 Mb Full
o
Disable and enable the
Ethernet connection while the
files are being sent (during the
“sending file...” message
Note: if the bootware upgrading
procedure got stuck at this point,
the relay flash memory has been
erased and the upgrade procedure
must be completed to start working
with the unit. If the procedure is not
completed, the HMI will show the
message “Os Loading...” and the
relay will not start up
.
Firmware
The procedure can not
start due to ethernet
problems
-The Ethernet connection does not
work properly.
•
Check the same as in the point
above for bootware.
Note: if the firmware upgrading
procedure got stuck at this point the
relay will not be upgraded. After
switching it off and on will continue
working with the former firmware and
bootware versions.
Firmware
Program messages
“file” do not exist in
local drive
- File path is too long
- File has no file attributes
•
Check the path length, copy the files
in a shorter path and start again the
upgrade procedure.
•
Check the unzip process to see if the
file properties are properly set to “File”.
•
Note: if the firmware upgrading
procedure got stuck after having
been started, the former firmware
has been erased and the upgrade
procedure must be completed to
start working with the unit. If the
procedure is not completed, the HMI
will show the message “Os
Loading...” and the relay will not
start up.
Firmware
It is not possible to to
upgrade models
without IEC 61850 to
models with IEC
61850 automatically
- IEC 61850 upgrade from standard
models is password protected.
•
If the customer wants to upgrade
from a standard model to a 6 one, ask
the factory for a Upgrade package,
depending on the former hardware the
unit has, if hardware 00 they will need
hardware and firmware change
(passwored protected), if hardware 01
or above they will need only firmware
change (passwored protected).
Содержание Multilin G650
Страница 9: ...8 G650 Generator Protection Control System GEK 113285A TABLE OF CONTENTS ...
Страница 29: ...1 20 G650 Generator Protection Control System GEK 113285A 1 4 650 HARDWARE 1 GETTING STARTED 1 ...
Страница 293: ...5 150 G650 Generator Protection Control System GEK 113285A 5 9 LOGIC CONFIGURATION PLC EDITOR 5 SETTINGS 5 ...
Страница 391: ...11 6 G650 Generator Protection Control System GEK 113285A 11 4 RELAY CONFIGURATION 11 FREQUENTLY ASKED QUESTIONS 11 ...
Страница 426: ...GEK 113285A G650 Generator Protection Control System A 31 APPENDIX A A 1 LOGIC OPERANDS A ...
Страница 427: ...A 32 G650 Generator Protection Control System GEK 113285A A 1 LOGIC OPERANDS APPENDIXA A ...
Страница 587: ...C 22 G650 Generator Protection Control System GEK 113285A C 8 ANALOG INPUTS APPENDIXC C ...
Страница 595: ...D 8 G650 Generator Protection Control System GEK 113285A D 5 IEC 60870 5 104 POINT LIST APPENDIXD D ...
Страница 606: ...GEK 113285A G650 Generator Protection Control System E 11 APPENDIX E E 1 FACTORY DEFAULT LOGIC E ...
Страница 607: ...E 12 G650 Generator Protection Control System GEK 113285A E 1 FACTORY DEFAULT LOGIC APPENDIXE E ...
Страница 639: ...G 2 G650 Generator Protection Control System GEK 113285A G 1 GE MULTILIN WARRANTY APPENDIXG G ...