Vertical Comdial DX-80, Technical Manual

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DX-80 Programming Manual
P
ROGRAMMING
U
NIFORM
C
ALL
D
ISTRIBUTION
(UCD) G
ROUPS
> P
ROGRAMMING
9. Highlight No Answer Timer , and press Enter . Key in how long you want the system to ring an extension in
this UCD group before pulling the call back and ringing the next extension in the hunt group, then press
Enter . Valid options are 5 to 60 seconds. The default is 10.
10. Next, highlight Overflow 1 Timer , and press Enter . Key in how long you want a call to remain in the queue
before the system routes it to the overflow 1 destination, then press Enter . Valid options are 0 to 255 sec-
onds. The default is 0.
11. Highlight Overflow 1 Dest and press Enter . Key in the UCD directory number where you want the system
to send the queued caller when the overflow 1 timer has expired, then press Enter . Valid options include
any valid extension or UCD directory number. The default is NULL.
If the destination is a third-party RAD device that is connected to a DX-80 analog port, enter that port num-
ber here. If the destination is the DX-80 optional integrated voice mail, set this field to extension 433.
12. Next, highlight Overflow 2 Timer , and press Enter . Key in the how long you want a call to remain in the
queue after the overflow 1 timer has expired. When this occurs, the system routes the queued call to the
overflow 2 destination. Press
Enter . Valid options are 0 to 255 seconds. The default is 0.
13. Highlight Overflow 2 Dest and press Enter . Key in the UCD directory number where you want the system
to send the queued caller when the overflow 2 timer has expired, then press Enter . Valid options include
any valid extension or UCD directory number. The default is NULL.
If the destination is a third-party RAD device that is connected to a DX-80 analog port, enter that port num-
ber here. If the destination is the DX-80 optional integrated voice mail, set this field to extension 433.
14. Next, highlight Overflow Count and press Enter . Enter the number of times you want the system to play the
Overflow 2 announcement to a caller in UCD group queue. Then press Enter . Note : The system removes
the call from this UCD queue once it plays the announcement the number of times you specify here. The
valid options are from 1 to 255 times. The default is 1.
15. Highlight Re_Route Dest and press Enter . Key in the directory number where you want the system to send
the queued caller when it removes callers from this UCD group (after the overflow count expires), and press
Enter . Valid options include any valid extension number. Note : Since you are removing the caller from this
UCD group, the caller loses their place in the queue. If you enter an extension within this UCD group in the
re-route field, the system places them back in the queue at the bottom, and plays the first message again. An
alternative would be to reroute the call to another UCD group or extension.
The default is NULL. If you
are using the optional integrated voice mail, set this field to extension 433 so callers can leave messages if
they wish.