Vertical Comdial DX-80, Technical Manual

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P
ROGRAMMING
U
NIFORM
C
ALL
D
ISTRIBUTION
(UCD) G
ROUPS
> UCD A
GENT
L
OG
O
FF
/L
OG
O
N
DX-80 Programming
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8.2 UCD Agent Log Off/Log On
UCD members, or agents, can temporarily log off to disconnect from the UCD group. Agents usually log off when
they are on break or not able to attend the phone (employee “shift” cycles etc.) When an agent logs off, the system
skips that agent’s extension when queueing incoming calls.
Agents can log off of the UCD group but still be able to use all other extension features. Non-UCD group ringing
is unaffected when agents log off.
Agents can log off from any UCD group extension, however one agent must be logged on at all times. The DX-80
will not allow all UCD group members to log off simultaneously.
While the extension is idle, the UCD group agent presses Feature * 9 1 to log on, or Feature 9 1 to log off. The
system momentarily displays the new agent status (Log On or Log Off).
You can program a Flexible Feature Button for agents to toggle for log off / log on. If you program this, the system
lights the LED associated with the button a steady red when the agent is logged off.
8.3 Programming UCDs
Before programming a UCD, determine how you want the system to process calls in the queue and if you will use
RADs for overflow conditions.
8.3.1 PROGRAMMING USING THE DET
Note: chg , bksp , save , one , always , del , and ack are interactive LCD button operations. Use the three buttons
below the LCD display to actuate the associated operation.
1. Enter Database Administration using the feature code Feature # * and then enter the DB Admin password .
2. Press show . The system displays the DB Item Select screen.
3. Enter 06-01-01~24 to go to the UCD group you specified. Press save .
4. Enter 06-01-01~24-01 to assign this UCD to a tenant group. Press chg to select the tenant number and press
next . Valid options are 1, 2, and 3. The default is 1. If your system is not divided into tenant groups, use 1.
5. Next enter 06-01-01~24-02 to set the attribute for this hunt group. Press chg to select UCD or VA and press
next . Use the VA option if you are using extensions on a RAD for overflow destinations. Note : If you
expect the traffic on a third-party RAD device to be high, program analog ports of type VA into an available
UCD group, and then set that UCD group Attribute field to VA.
6. Enter 06-01-01~24-03 to specify the UCD group members. Press show . Press next , then back to choose the
member you want to program.
7. Press chg . Enter the extension directory number of the extension you want to assign as a member. Press
save .
Overflow 3 3301 3302 3303 3304 3305
UCD Group Overflow and Reroute Destination
Announcement Boxes in DX-80 PC-8