Vertical Comdial DX-80, Technical Manual

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P
ROGRAMMING
C
ALL
H
ANDLING
> P
ROGRAMMING
A
UTO
A
TTENDANT
M
ODULE
(AAM)
DX-80 Programming Manual
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6. When you are done, press Esc to return to the Database Programming screen. The system prompts: “Exit
This Feature?”; press Y for yes.
7. The system prompts “Save Current Setting?” Press Y to save your changes.
8. The system then prompts “File Exists, Override?” Press Y to continue with the save operation.
9. Press Esc to return to the Database Programming menu.
10. When you have finished all programming changes, perform a Send operation to copy your new database to
the DX-80 switch system memory. For more details, see Section 2.1.4.4, F4 – Send .
6.35 Programming Auto Attendant Module (AAM)
The DX-80 Auto Attendant option can greatly enhance business office productivity by providing a full-duty auto-
mated attendant to handle all incoming system calls. It can also provide a part-duty automated attendant to handle:
• overflow traffic only when the primary attendant cannot handle calls, or
• after hours calls when the primary attendant position may not be staffed.
The optional Automated Attendant Module (AAM) is required to use Auto Attendant.
The AAM is installed inside of KSU1, and provides a maximum of 120 seconds of programmable voice announce-
ments. The AAM provides four
ports to handle four simultaneous callers. The AA voice announcements include:
• Day, Evening, Noon, and Temporary greeting messages
• Waiting, Invalid, Busy, No Answer, Good-Bye, and Inquiry prompts/instructions.
You set up the maximum recording time for each greeting/message and the actual recording for each voice
announcement using the Attendant Administration feature.
Proper setup of the automated attendant requires some planning before you program. It is essential to successful
automated attendant operation that you adequately plan announcements and their required results. Consider the 10
messages/greetings and any specific telephone system dialing operations that have been established for your DX-
80 application.
Consider the following:
• What are the extension numbers that should be listed in the greeting, if any?
• Should any UCD group directory numbers be announced (for example, dial 410 for Sales)?
• Will you be using the “inquiry” message? (The Inquiry code may be dialed during the DAY, ALT, or EVE
greetings to provide a recorded announcement to the caller – for example, directions to the office: “ To get
recorded directions to our office, dial *. Otherwise, stay on the line and we’ll be with you soon. ”)
• Do you want to advise callers of the “waiting code”? (Callers can dial the waiting code when the called
party’s extension is busy. When callers hear the busy messge they may dial the waiting code to wait a
specified number of seconds and then try the extension again.)
• What do you want each message/greeting to say, specifically? Write down the content of each message/
greeting.