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Miscellaneous Procedures and Instructions
Calling Varian Service
If you have a problem with your Saturn GC/MS that you are unable to resolve
using the procedures described, you may want to call a Varian Customer Support
Representative. When you call, please be prepared to provide the following
information:
•
Saturn serial number (located on the rear panel)
•
Installed options.
•
Diagnostics test results
If you are having problems with the gas chromatograph, please be prepared to
provide the following information:
•
GC model
•
AutoSampler model, if any
•
Type of injector you are using
•
Cryogenics
•
Information about your GC column, (i.e., the manufacturer, bonded
phase, film thickness, and ID and length)
If you are having problems with your computer and/or software, please be
prepared to provide the following information:
•
Computer manufacturer and model
•
Windows version
•
Mouse driver version
•
Printer manufacturer and model
•
Network configuration
•
Printouts of your Autoexec.bat and Config.sys files
•
Saturn software version
In addition, you should observe the following guidelines when describing the
problem to the Customer Support Representative:
•
Tell the service representative which part of the software, (e.g., System
Control, Manual or Acquisition, you were using when the problem
occurred).
•
Tell the service representative which troubleshooting routines you have
used.
