e-STUDIO2008A/2508A/3008A/3508A/4508A/5008A
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ERROR CODE AND TROUBLESHOOTING
8 - 292
8.3.25
MFP access error
[6007] Unsuccessful User Login to MFP
[6008] Failed to connect on External Role Base Access Control (LDAP) Server
[6013] Connection failure to the authentication server
[6014] The authentication server that cannot be accessed is detected
[6032] Card related error: Expired card
Classification
Error item
MFP access error
User authentication cannot be done because connection to
the authentication server has failed.
Check item
Measures
Setting
Check if the operating status of the server and connection
from an MFP have been confirmed.
Classification
Error item
MFP access error
User authentication cannot be done because connection to
an external RBAC server has failed.
Check item
Measures
Setting
Check if the operating status of the server and connection
from the MFP have been confirmed.
Classification
Error item
MFP access error
Failed to connect to the authentication server
Check item
Measures
Setting
Check that the server setting is proper by accessing
[TopAccess] -> [Administration] -> [Maintenance] -> [Directory
Service].
When “Auto” is selected as the authentication method, this
error may output to the log depending on the environment.
Classification
Error item
MFP access error
The authentication server that cannot be accessed is
detected
Check item
Measures
Setting
Check if the authentication server is down since the access to
the authentication server is not available. The unavailable
authentication server is accessed again if the time set in 08-
8788 passes or the power of the equipment is turned OFF
and back ON.
Classification
Error item
MFP access error
The card cannot be used because it has expired.
Check item
Measures
Setting
Use a card with a valid expiration.