ThermoFisher Scientific EZx, User Manual

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Thermo Fisher Scientific Service Repair and Replacement Parts 5-1
REC 4132 Rev E
Chapter 5
Service, Repair, and
Replacement Parts
This chapter provides information about service, repair, and replacement
parts for your
Thermo Fisher Scientific
product. It includes the
telephone numbers for various departments at
Thermo Fisher Scientific
,
the procedure for ordering replacement parts, a Return Material
Authorization Form, and the parts list for the product are also included
in this chapter.
The maintenance information in this manual is designed to meet your
service needs. If you should encounter a problem that requires technical
assistance, you may call
Thermo Fisher Scientific Product Service
at
(800) 227-8891.
Thermo Fisher Scientific
also provides on-site service technicians to
assist customers with installation, setup, initial calibration, customer
training, maintenance, and repair. Contact the
Thermo Fisher Scientific
Field Service
department at the number given below for current rates
and scheduling.
Thermo Fisher Scientific
has repair centers located at the plant in
Minneapolis, Minnesota. Products that need system checkout or repair
can be returned to the plant with the Return Material Authorization
(RMA) Form. Contact our Repair and Return department (800) 227-
8891 to get an RMA number to use on the form.
Note. Have your machine model number and serial number
available when you call. ▲
Main Switchboard (800) 227-8891
FAX (763) 783-2525
Service (800) 227-8891
Return Material Authorization & Repair (800) 227-8891
Or any local
Thermo Fisher Scientific
office.
Various service contract programs for the
EZx
are available in certain
areas for periodic service. Contact
Thermo Fisher Scientific
for details.