Sun Microsystems StorageTek StreamLine SL8500, System Assurance Manual

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System Assurance
60 SL8500: Systems Assurance Guide • July 2011 E24254-01
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Engagement Methodology
Each individual engagement is different; different customers, different needs,
and different requirements.
In addition to system assurance, StorageTek has standardized and
implemented a delivery methodology that provides continuity and quality
assurance in the engagement and delivery approach. This suggested
methodology is called ADIM:
• A ssess
• D esign
• I mplement
• M anage
This methodology consists of a defined path of action and a series of
templates and checklists for the exchange of information. These templates
and checklists document the necessary information to ensure that the
proposed solution can be delivered and supported to achieve StorageTek’s
customer satisfaction requirements.
Designed for StorageTek marketing, sales, and engagement personnel (such
as Systems Engineers and Professional Services Engineers,
plus qualified
and approved partners), following this methodology allows us to work
together, provide consistent documentation for each engagement and to
ensure both customer satisfaction and overall sales success. The information
in the following chapters is intended to help you:
Table 18. Engagement Methodology
Action: Refer to:
Ask the right questions • Chapter 3, “Site Survey Forms”
• Appendix A, “Content Management”
• Best Practices Guide
Design the right solution
Determine if the customer needs assistance migrating
currently owned equipment, networks, and media
Make sure the site is ready to receive the SL8500 library • Chapter 4, “Site Preparation”
Order, install, and implement that solution • Chapter 5, “Ordering Information”
Make sure the customer knows how to use the library • Customer Orientation Checklist
• User’s Guide
Provide qualified service and support • Installation Manual
• Best Practices Guide
• Replaceable Parts Catalog
• Troubleshooting Guide
Follow-up;

Make sure the solution meets the customers expectations
• Customer Satisfaction