Site Preparation
116 SL8500: Systems Assurance Guide • July 2011
E24254-01
■
Remote Support
Service and support representatives are available to assist
you
and the
customer with hardware and software problem resolution.
During the initial order and installation planning, make sure that you inform the
customer about the local and remote support options.
Service Delivery Platform
The Service Delivery Platform (SDP) is a remote support solution for the
SL8500 library. The SDP consists of a smart appliance placed at the customer
site that connects to the library plus to any StorageTek T-Series tape drives.
If the customer wants remote support as part of the SL8500 library installation,
the SDP Systems Assurance Guide needs to be completed.
Visit:
•
https://onestopwiki.sfbay/index
and
•
https://onestopwiki.sfbay/index.php?title=SDP_Support_Tools
.
This configurator assists you with:
•
Creating a Bill of Materials (BOM) that is required for the SDP installation
•
Provides you with a link to Software Manufacturing and Distribution
•
Lists instructions for locating the SDP Software Kit
Ask your local logistics personnel to order the parts using SAP or ACES.
Technical Excellence Center
Customer initiated maintenance begins with a telephone call from you to the
Technical Excellence Center (TEC).
You will receive immediate attention from qualified personnel.
To contact the TEC, call:
800.525.0369
(inside the United States)
303.673.2778
(outside the United States)
Does the customer want remote support?
Yes
❏
No
❏
Has the SDP appliance been ordered?
Yes
❏
No
❏
Has the SDP Systems Assurance Guide been completed?
Refer to the Site Preparation Kit or Web site.
Yes
❏
No
❏
Summary of Contents for StorageTek StreamLine SL8500
Page 4: ...Summary of Changes iv SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 12: ...Contents xii SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 18: ...Tables xviii SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 76: ...Introduction 56 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 97: ...E24254 01 Chapter 3 Site Survey Forms 77 Site Survey Forms Figure 21 Content Management Plan ...
Page 137: ...E24254 01 Chapter 4 Site Preparation 117 Site Preparation ...
Page 138: ...Site Preparation 118 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 198: ...Electrical Conversions 176 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 206: ...Comparisons 184 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 233: ...E24254 01 Appendix H Partitioning 211 Partitioning Make copies as necessary ...
Page 240: ...Partitioning 218 SL8500 Systems Assurance Guide July 2011 E24254 01 ...
Page 251: ...E24254 01 Appendix J Work Sheets 229 Work Sheets Figure 73 Content Management Work Sheet ...
Page 276: ...Index 254 SL8500 Systems Assurance Guide June 2011 E24254 01 ...
Page 277: ......
Page 278: ...Oracle Corporation Worldwide Headquarters 500 Oracle Parkway Redwood Shores CA 94065 U S A ...