Obtaining Technical Support
R&S
®
FPS
119
Getting Started 1319.3362.02 ─ 07
7
Obtaining Technical Support
If problems occur, the instrument generates error messages which in most cases
will be sufficient for you to detect the cause of an error and find a remedy.
Error messages are described in the "Troubleshooting" section of the user man-
uals.
In addition, our customer support centers are there to assist you in solving any
problems that you may encounter with your R&S
FPS. We will find solutions more
quickly and efficiently if you provide us with the information listed below.
●
System Configuration:
The "System Configuration" dialog box (in the
"Setup" menu of the soft front panel) provides information on:
–
Hardware Info:
hardware assemblies
–
Versions and Options:
the status of all software and hardware options
installed on your instrument
–
System Messages:
messages on any errors that may have occurred
An .xml file with information on the system configuration ("device footprint")
can be created automatically (using the
DIAGnostic:SERVice:SINFo
com-
mand or as described in
"To collect the support information"
●
Error Log:
The
RSError.log
file (in the
C:\Program Files (x86)\Rohde-Schwarz\FPS\<version>\log
directory) contains a chronological record of errors.
●
Support file:
a *.zip file with important support information can be created
automatically (in the
C:\Program Files (x86)\Rohde-Schwarz\FPS\<version>\user
directory). The *.zip file contains the system configuration information ("device
footprint"), the current eeprom data and a screenshot of the screen display.
To collect the support information
1. Select the SETUP key in the soft front panel on the Remote Desktop.
2. Select "Service > R&S Support" and then "Create R&S Support Information".
The file is stored as
C:\Program Files (x86)\Rohde-Schwarz\FPS\<version>\user\
<inst_model>_<serial-no>_<date_and_time>.zip
Summary of Contents for R&S FPS
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